Desktop Support Manager

ANTONIO LEAVELL

*** * **** ****** *** ****

Chicago, ILL 60616

*********@*********.***

Cell 312-***-****)

CAREER OBJECTIVES: Seeking a challenging position. PROFESSIONAL HISTORY:

Systems Administrator II April 2018- Present

ALIGHT/ Mphasis Financial Solutions Lincolnshire, ILL

• Provided 2nd Level Global Support for 23 States, utilizing Service Now ticketing system.

• Performed 3rd Level Tech Bar Support, diagnosing & resolving system performance issues.

• Installed updates, patches, and configuration changes for Windows 7 & 10.

• Imaging and Configuring 1000’s of HP & Dell Laptops and Desktops for Refresh project.

• Managed users/ groups/accounts in Active Directory.

• Administered Printer Installer issues and created service tickets to the HP vendor support group. Windows 7,&10, Active Directory, Service Now, Cisco Webex Meetings, Microsoft Teams, Cisco Jabber, BOMGAR, Webex Teams, VPN Global Protect/ Mobile Pass, Microsoft Office 365, Citrix Administration/ Desktop,Bitlocker, RAP Devices, Print Logic Configuration, Intune, Chrome, Edge, IE, & Firefox and more. Systems Analyst & Project Manager January, 2008 — March 2018 Crusader Newspaper Group Chgo, ILL / Gary, Indiana

• Performed Client Server and desktop support in a WIN/MAC environment Mac OS X, El Capitan, Mac OS Sierra. Mac Pro and Air. Office 2010,2013,365,Win XP and Win 7

• Planned and organized Marketing strategies which resulted in multiple Advertising contracts.

• Responsible for the day to day operations and managing staff. Help Desk, Desktop Support October, 1997 — January 2008 Job experience acquired through Contracts / Entrepreneurship Chgo, ILL Combined I have been responsible for supporting and troubleshooting over 1,000’s of users in a Help Desk, Desktop, Break Fix, & Systems Admin Support role.

Chgo Stock Exchange Chgo, Ill, NutraSweet Mount Prospect Ill, Harris Bank Chgo, Ill, Nextel Communications Oak Brook, Ill, US. Robotics Ill, GE Capital Bensenville, Ill, Tribune Media Services Chgo, Ill, MacNeal Hospital Berwyn Ill, Damien Financial Services Chgo, Ill, Lasalle Bank Chgo, Ill., Cititech Computer Center Chgo. IL/Gary, IN Disaster Recovery facilities: Anixter Glenview Ill, Bluecross Blueshield Chgo, Ill, Lasalle Bank Chgo, Ill, Comdisco Rosemont Ill, Sungard Chgo, Ill, RR Donnelly Chgo, Ill EDUCATION

Cisco Network Academy CCENT CERTIFIED (13260602) February, 2017 — June, 2018 Northern Illinois University: Dekalb, Illinois Liberal Arts and Sciences Hales Franciscan High School: Chgo, Illinois

Microsoft Certified Technical Education Center: Chgo, Illinois

#803 Administering Microsoft Windows NT 4.0

#687 Supporting NT Core Technologies

#689 Supporting Windows NT Server 4.0 Enterprise Technologies

#688 Microsoft Internetworking TCP/IP on MS Windows NT 4.0 Consumer Electronics Training Center: Chgo, Illinois Digital Electronics/PC Repair

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