Technician, administration
Resume:
Nicholas Hannaway
*** ******* *****, **. ******, Symhurt 1401
+27 (0-629****** (Mobile)
OBJECTIVE My objective is to establish myself in a dynamic environment where my
experience and expertise can be fully combined and utilized and make use of
my creative abilities. I have the ability to take on a challenging position where I
can add value and contribute to the workplace by providing a high level of
support.
PROFILE
A solid history of self-motivation, excellent work relationships, interpersonal and communication skills, both with the public, business clients and with internal support employees at all levels.
A supportive team player and top performer with productive work habits, managing a high volume of client turnover, support service, process control and operations, maintaining effective and efficient control.
Respond to fast-paced quality client service with the ability to function under pressure, delivering consistent results.
Diplomatic, constructive and goal-orientated with a vision to build a reputation for being courteous, professional and knowledgeable in the workplace, with the ability to lead from the front in executing business responsibilities.
Strongly believe in performance excellence, productivity, quality outputs, timeline professionalism and efficiency in order to achieve set goals and objectives.
Responsibilities and functions consist of many disruptions and work related issues that need urgent attention with the ability to multi-task successfully, dealing with various situations simultaneously.
CORE COMPETENCIES
Business Vision and Values, Organizational Effectiveness, Business practice, Administrative Management, Debtor Control, Office Practice, Inventory Control, Stock Management, Data Control, Product Knowledge, Technical Research and Market Trends, After Sales Service, Consulting and Negotiating Skills, Proposals and Presentations, Staff management, Client Liaison, Customer Care and Service, Public Relations
PROFESSIONAL EXPERIENCE
Tirisano Celllular
Senior Technician – Contractor (2017 – present)
Specializing in Liquid damage, high level repairs and network unlocking across all manufacturers
Maintain and effective stock control system, coordinate stock issues, stock reconciliation, stock levels and procurement.
Manage and control daily administrative functions and process control
Maintaing all equipment and softwares are up to date and availabe.
Fx Cellular
Senior Technician (2015 – 2017)
Specializing in Liquid damage, high level repairs and network unlocking across all manufacturers
Maintain and effective stock control system, coordinate stock issues, stock reconciliation, stock levels and procurement.
Manage and control daily administrative functions and process control
Maintaing all equipment and softwares are up to date and availabe.
VODACOM REPAIRS MENLYN/CRESTA
Supervisor/Senior Technician (2012 – 2015)
Manage, supervise and coordinate day-to-day running operations and in-house procedures, staff management, sales, merchandising, sale promotions, telesales, administrative functions, security and safety standards, after sales service and customer service at a professional level.
Maintain a broad base of industry, product and technical knowledge, providing client education on products at a high level.
Built a loyal client base by providing consistent support and product information.
Work with entire sales and technical team to develop a friendly, service-orientated atmosphere on the floor.
Attend to customer complaints and requests, proving the required product and service.
Fx Cellular
Senior Technician (2009 – 2011)
Specializing in Liquid damage, high level repairs and network unlocking across all manufacturers
Maintain and effective stock control system, coordinate stock issues, stock reconciliation, stock levels and procurement.
Manage and control daily administrative functions and process control
Maintaing all equipment and softwares are up to date and availabe.
VODACARE, MENLYN
Technical Manager (2006 – 2009)
Manage, supervise and coordinate day-to-day running operations and in-house procedures, staff management, sales, merchandising, sale promotions, telesales, administrative functions, security and safety standards, after sales service and customer service at a professional level.
Maintain a broad base of industry, product and technical knowledge, providing client education on products at a high level.
Built a loyal client base by providing consistent support and product information.
Work with entire sales and technical team to develop a friendly, service-orientated atmosphere on the floor.
Attend to customer complaints and requests, proving the required product and service.
VODACARE, WESTGATE (2004 – 2006)
Senior Technician
Responsible for booking in and dispatch of mobile phones for factory repairs, maintaining an effective and efficient control system and track record on receipt and dispatch to client.
Assist clients with mobile phone technical problems, providing clients with product information on technical know-how.
Maintain and effective stock control system, coordinate stock issues, stock reconciliation, stock levels and procurement.
Manage and control daily administrative functions and process control.
ELZMARK SWIMMING POOLS 2004 - 2004
Salesman/Debtor Controller
Continued on Page 2/…
Nicholas Hannaway – Page 2 of 2 Pages
Consistently achieved sales objectives by attending closely to customer needs and developing personal relationships with them, generating repeat business.
Managed and coordinated stock control, stock issues and procurement, stock reconciliation and stock levels.
Managed client accounts, account enquiries.
Handling clients in a courteous and professional manner.
Managed and controlled database administration, monitoring data control, data accuracy and data integrity.
MIMMO’S RISTORANTE, PORT ELIZABETH 2003 - 2004
Barman/Waiter
Part-Time Manager/Part-Time Chef
Managed responsibilities as part-time manager, part-time chef, waitron and barman duties, front-of-house customer service, reception desk attendance, beverage and food service, bar stock control and customer service management.
Trained in various aspects of kitchen management and operating procedures.
Operated on schedule in all areas of kitchen operations regardless of interruptions.
Focused on quality food control, menu orders and general hygiene.
Managed and coordinated point of sale cash takings and end-of-day cash balancing.
TEMPORARY WORK
(Temporary Work during School Holidays)
FRIENDS COFFEE HOUSE, WELKOM, (2000 – 2002)
Waitron
Managed waitron duties, front-of-house customer service, reception desk attendance, beverage and food service, point-of-sale cash takings and oversee the smooth running of client service, setting the tone for service delivery and client satisfaction.
EDUCATION
Matriculation Certificate (Grade 12), Welkom High School, Welkom, 2002
Passed English 1st Language (HG), Afrikaans 2nd Language (HG), Mathematics (SG), Accounting (SG), Computer Studies (SG), Physiology (HG)
Certificate Bookkeeping, Varsity College Menlyn 2008
COMPUTER PROFICIENCIES
Proficient in MS Windows, Internet and Email and various other software programs
PERSONAL
Languages: Afrikaans (Fluent), English (Fluent)
Date of Birth: 14 February 1984
ID Number: 840-***-**** 08 2
Nationality: South African
Marital Status: Single
Driver’s Licence: EB (Code 08) (Light Passenger)
Health: Excellent
REFERENCES
Lourens Jansen Van Rensburg, Technical Manager, Vodacom Repairs, Menlyn +27 (0-12-348-****
Anthony Karandis, Manager, MIMMO’s Ristorante +27 (0-71-269-****
Guy Want, Owner, FX Cellular + 27(0)83 306 0052
Johnny Tselebiouglou, Owner, Tirisano Cellular +27 (0-82-891-****
Contact this candidate