Resume

Customer Service Representative

Matilde Rojas

** ****** ****** *** ***** East Rutherford, New Jersey 07073

201-***-**** home

201-***-**** mobile

adh3re@r.postjobfree.com

EXPERIENCE

Myle Vape Inc. 15-17 Broadway Fair Lawn New Jersey 07410

Customer Service Representative February 2019 - September 2019

Office Duties

Replied to all inbound customer support emails and answered customer calls

checked and updated Ship Station and Woo Commerce for accurate Fed ex delivery date.

Direct Fence Distributors, 773 Washington Ave Carlstadt New Jersey 07072

Customer Service Representative April 2016 - October 2017

Office Duties

Answered all incoming calls to Direct Fence Distributors company number.

Offering new clients fence/yard measure appointment

Contacted Municipal Buildings to gather fence permit requirements.

Sorted and filed all folders in Administration office filing bins.

Scheduled fence material delivery to new clients.

Alliance Advisors, 200 Broadacres Dr. 3rd floor Bloomfield New Jersey 07003

Customer Service Representative June 2015 - February 2016

Office Duties

Answered outbound calls to clients for investment firms.

Announcing fund and investment script information to shareholders; while entering their votes.

Cablevision 765 Broad St. Newark New Jersey 07104

Customer Service Representative May 1988 -October 2010

Office Duties

Answered calls inbound via customer service.

Offering assistance, explaining billing information.

Providing technical cable box and television service repair resolutions.

Scheduled trouble call appointment for cable products.

Informed customers of pay per view channel ordering process.

SKILLS

Internal Communication

Flexibility

Self Motivation

Marketing

Data Entry

Type 45 wpm

Office Administration

Photocopying and filing

Email, Fax, Scanning documents

EDUCATION

Berkeley College, 44 Rifle Camp Rd. Woodland Park NJ 07424

Associates Degree in Applied Science Marketing

June 1994 - September 2000

Eastside High School, 150 Park Ave Paterson NJ 07501

High School Diploma

September 1985 - June 1989

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