Engineer Desktop Support

Resume

Dhanabal GM

E-Mail: ****.********@*****.***

Mobile: +91-952*******

Profile Summary:

Contributed organization effectively as a Support Engineer utilizing my knowledge in Routers and

Switches, handling daily Routers and Switches and Troubleshooting.

Certification:

CEH Certified. (ECC6730149582)

CCNA Certified.( CSCO13193095)

Skill Set:

Cyberoam Firewall

Routers and Switches

IDS/IPS, Proxy

Log management tool

Hackthebox

Experience Summary:

1.Currently working as a Technical Support Engineer for Crystal It Solutions Sep 2018 – Till Date

Roles & Responsibilities:

Routers and Switches Configure.

Cyberoam firewall CR15ING, CR25ING Installing, configuring and troubleshooting and monitoring.

Web Filter, Application Filter, VPN Configuration, Firewall Rules Creation and Troubleshooting.

Users Creation, Allow to internet using MAC Address

Cyberoam Firmware Upgrade and View Log Reports.

Good understanding of OSI Model, TCP/IP protocol suite.

Knowledge in Remote Accessing through Telnet, SSH.

Knowledge in VLAN, VTP, Routing Protocols.

Supported remote users via Team viewer and Any desk

Good understanding and configuring ability in Routing Protocols like RIP, OSPF.

Good understanding and configuring ability in NAT, WAN, WIFI- connections.

Windows server 2008,2012 installation and maintained and Troubleshoot

Remote access support.

Switching - VLAN, VTP.

LAN Crimping, IP address assign.

Trouble shooting Internet & network connections.

Disk management.

Remote access support.

2. From May 2017 To Sep 2018, I have worked as a Moodle Administrator in The Tipsglobal Institute, Coimbatore.

Roles & Responsibilities:

Cyberom Firewall Maintained and Troubleshooting.

User Creation, Load Balancing Upgrade

Troubleshoot Network switch and CISCO Access Points

Manage all Moodle courses/accounts/tools Executes constant upgrades and backups to Moodle Contents.

Management of Courses, including but not limited to; updating course properties, creating courses and enrolling users via enrollment keys and/or batch processing, course utilities i.e. import, export, archive, restore, etc., course configuration options, group(s) and site hierarchy management.

Execution of User Management,- including but not limited to; user accounts: batch create users, change passwords, customize information, etc, organization roles: i.e. create and assign.

Configure management and documentation of Reporting Environment and all custom reports.

Monitoring of system effectiveness and trouble shootings.

Update information, news and all regarding data about the course.

3. From Feb 2015 To May 2017, I have worked as a Technical Support Engineer for Crystal It Solutions. Coimbatore.

Roles & Responsibilities:

Network Planning and installation and Configuration

Installed and managed computer peripherals devices.

Desktop Support end user

Experienced in installation and maintenance of WINDOWS SERVER 2008 and 2012

Active Directory configuration and maintenance.

User creation and Handling.

4. From July-2014 to Jan-2015, I have worked as a Trainee Support Engineer for Pentagan Infotek Coimbatore.

Company name Pentagan Infotek

Designation Trainee Engineer

Location Coimbatore

Academic Qualification:

Completed Bachelor of Engineering from Kalaingar Karunanadhi Institute of Technology, Coimbatore with an aggregate of 60 %( 2014).

Completed Diploma in Computer Science & Engineering from N.V.Polytechnic College, Pethappampatti, Tiruppur with an aggregate of 73 %( 2011).

Completed SSLC from Government Higher Secondary School Senjarimalai with an aggregate of 56.8 % (2008).

Certifications:

CCNA Certified

Personal Details:

Father’s Name : Mr.A.GOVINDARAJ

Date of Birth : 11 May 1992

Passport No :P8179421

Nationality : Indian

Linguistic Ability : English, Tamil

Address for Communication: No: 4/170, Malaimathiripalayam

S.Ayyampalayam (Post)

Sulur (Taluka), Coimbatore - 641671

Declaration

I do hereby declare that the particulars of information and facts stated herein above are true, correct and complete to the best of my knowledge and belief.

Place: Yours faithfully

Date: (G.Dhanabal)

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