RUTH

KIKACHUKWU

AKWAMUZOR

Line B, Block **, Kirikiri, Lagos

Nigeria

+234**********

adh3gk@r.postjobfree.com

A dynamic fresh graduate of Guidance and Counseling, seeking to work in a result-orientated organization as well as an environment where I can apply my set of organizational leadership and communication skills towards achieving organizational goals and pursue a steady career growth. I possess good interpersonal skills, analytical thinking skills and a very passionate result-oriented personality. Skills Competence

• Analytic and problem-solving skills

• Excellent delivery of team and individual goals

• Excellent use of Microsoft Office packages e.g.

Excel, Word, Power-point

• Client Engagement and Assessment

• Excellent organizational abilities

• Client Relationship Management

• Team player Leader

• Excellent communication skills

Work Experience

JULY 2020 – PRESENT

Client Relationship Sales / AIICO Insurance, Lagos

• Tasked with Client onboarding and management.

• Collaborated with teammates, ensuring accurate and timely fulfilment of client needs.

• Resolved client complaints effectively and efficiently, escalating to my superiors where necessary for continued positive outcomes.

• Collected and logged client experience feedback, identifying areas for improvement and company growth.

• Provided service with a smile, offering courteous, helpful advice to best-meet customer needs. JANUARY 2018 – JANUARY 2019

Public Relations Officer / National Institute for Policy and Strategic Studies, NIPSS, Jos

National Youth Service Corp, NYSC

• Tasked with assisting customers by answering questions and solving problems.

• Attended and contributed to meetings to devise programme activities and projects.

• Provided primary customer support to internal and external customers in fast-paced environment

• Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.

2

JANUARY 2016 – APRIL 2016

Guidance Counsellor / Urhuoka Secondary School, Delta Industrial Training

• Provision of orientation and guidance services to students.

• Provided students with counselling on career path and information.

• Counselled academically and emotionally challenged students

• Carried out day to day guidance and counselling duties accurately and effectively. SEPTEMBER 2015 – DECEMBER 2015

Student Teacher/ Ovwrode Mixed Secondary School, Delta

• Created lesson plans that incorporated mandated topics and included immersive activities for student engagement.

• Kept classroom organized, clean and safe for all students and visitors.

• Instructed groups of students in classroom setting as well as provided support to them.

• Administered assessments and standardized tests to evaluate student progress.

• Worked with administrators on behavioural issues to support the needs of all students

• Prepared and Implemented lesson plans covering requires course topics. Education

2017

B.Ed Guidance and Counselling / Delta State University, Delta State

Second Class Honors, Upper Division

2011

Senior Secondary School Certificate / Christ-field Comprehensive College, Lagos State

Professional Certification

NIGERIAN INSTITUTE OF MANAGEMENT

(Chartered) March 2019

SKILLSEDGE CONSULTING LIMITED, ABUJA

(Certificate in Human Resources Management) September 2018

(Certificate in Customer Service and Relationship Management) September 2018 TEACHERS REGISTRATION COUNCIL OF NIGERIA 2017

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