Call Centre Agent/Administration
Resume:
CURRICULUM VITAE
OF
LAUREN CASSANDRA PALMER
PERSONAL INFORMATION
2
Surname : Palmer
Names : Lauren Cassandra
Date of birth : 02 July 1992
ID NO. : 920**********
Nationality : South African
Race : Coloured
Marital status : Single
Home address : 70 Genadendal Street
Extension 4
Eldorado Park
Contact numbers :
(Cell) 084-***-****
Language preference : English, Afrikaans
Other : learning to speak and write a third
Language-Zulu
Health : excellent (non-smoker)
Disability : none
Driver license : Code 08
EDUCATION
3
SUMMARY OF QUALIFICATIONS
1. Matriculated with Exemption at Eldorado Park Secondary School (2009) in the following subjects:
English ; Accountancy; Economics; Mathematical Literacy Afrikaans; Life-Orientation; Business Economics
2. OTHER QUALIFICATIONS
Tertiary Education
Completed a short course in Logistics Management at the University of Johannesburg Studying towards a Certificate in Human Resource Management at Rose Bank College 2- Modules still to be completed.
3. Fully Computer literate: Functional knowledge and experience in following the Computer packages:
Microsoft Word
Excel
Power Point
Outlook and Outlook Express
Internet Explore
4. Completed an NQF (Level 2) contact Call Centre for Standard Bank. Passed at the top of my class.
5. Successfully achieved Certificate in Risk Management 6. Completed Project Management and Banking Administration PERSONAL ATTITUDE AND ATTRIBUTES
o Strong Negotiation and Diplomacy skills
o Achievement orientated
o Reliable, stable and very intelligent.
o Have exceptional leadership capabilities
o Creative, strategic thinker.
o Innovative, goal driven
o Efficient and thorough with a keen sense of attention to detail. o Thrive under pressure.
o Excellent team player.
o Have a friendly disposition and gets along well in a multicultural environment. o Adhere to negotiated Service levels in support of business strategy. o Ability to effectively prioritize and organize workflow. EMPLOYMENT STATUS : Currently UNEMPLOYED
4
EMPLOYMENT HISTORY
Employer : Udm
Jan 2020 -July 2020
(Contact Centre Agent )
EMPLOYER : Quantum Business and Corporate Solutions
(July 2017-October 2019)
Position: Training Administrator
Duties: Planning and scoping of training interventions as per clients’ needs.
Costing of relevant training intervention generating invoices
Sources the relevant subject matter expertise for training intervention.
Organise training appropriate and learning conducive venues to support effective facilitation of subject matter, Collect all logistical and administrative documentation from trainer workshop participants
Provide participant and trainer post training analysis feedback.
EMPLOYER : First National Bank
(August 2016- June 2017)
Position: Account fulfillment Administrator / Call Centre Operator Duties: Debt recovery consultant
General Administration duties, including filing typing and administration monitoring as well as coordination of business accounts.
EMPLOYER : CONEXUS/ IPSOS
(January 2013-May 2013)
POSITION : Telesales and Customer Satisfaction Consultant. Worked as Telesales Consultant, responding to queries and doing follow ups by liaison with internal and external clients to ensure 100% customer satisfaction. Contract position- Company struggling financially and cannot appoint staff permanently EMPLOYER : LOMAEN MEDICAL
(June 2013-December 2014)
Position : Receptionist/ General Administrative Clerk
5
REASON FOR LEAVING : Contract Expired.
EMPLOYER : Eldorado Park Senior Secondary
(February 2015- April 2015)
Duties: Administrator and Receptionist
EMPLOYER : TSHEPAHALA CONSTRUCTION
(Dec 2009-January 2011)
POSITION : DATA CAPTURER
Company experienced financial difficulties –retrenched all staff EMPLOYER : SOS CHILDRENS VILLAGE
(February 2011-December 2011)
POSITION : RECEPTIONIST
GENERAL ADMINISTRATION SUPPORT
REASON FOR LEAVING : Retrenched- Company Restructuring EMPLOYER : THE GYM GROUP
(February 2012-April 2012)
Description: Administration -Worked as agent facilitating bookings for various concerts. Employed on fixed term contract- three months EMPLOYER : COMPUTICKET (part-time)
(May 2012-June 2012)
Description: Finance Controller and Administration Employed for 2- month part-time basis –received better offer from Standard Bank. EMPLOYER : STANDARD BANK
(July 2012-Dec 2012)
Description Administration and Telesales
Worked as Debt Recovery Consultant. General Administration duties including Filing, Typing and Administration monitoring and coordination of Team activities. Six month non- renewable contract.
General Administration, including Filing, Typing and
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Collection of fees from Learners.
VOLUNTEER EXPERIENCE
1. Counselor/ trainer at the Eldorado Park Advice Centre, focusing on capacity building, leadership training and skills development. 2. Counselor at the Eldorado Park Crisis Centre, counseling and advising abused and battered women and children.
EMPLOYER : First National bank
( November 2015-June 2016)
POSITION : Business Administrator
REASON FOR LEAVING : Contract Expired.
EMPLOYER : First National bank
(June 2016-August 2016)
POSITION : client verification analyst
REASON FOR LEAVING : Contract Expired.
EMPLOYER : First National Bank
(August 2016-June 2017)
POSITION : Business Account fulfillment administrator REASON FOR LEAVING : Contract Expired.
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REFERENCES
· Mrs. Muriel Freese
Deputy Principal
Eldorado Park Senior Secondary
Tel: 011-***-**-**
Cell: 078*******
· Rev. Deon Hatting
Rector: Church of the Transfiguration
Tel: (011-***-****
· Ms. Yvonne Williams
Manager: Youth Affairs
SOS Children’s Village-Ennerdale
Tell number: 011-***-****.
Cell number: 071538819 / 074-*******
· Mrs. Carmen Gibson
Team leader : First National Bank
cellphone number- 083-***-****
· Soekayna Opperman
Project Management Facilitator
Cell number - 084-***-****
· Simon Palmer
Managing Director
Quantum Business and Corporate Solutions
Cell number – 082-***-****
Contact this candidate