Service Manager
Resume:
Paul A. Chenoweth
adh3aq@r.postjobfree.com
adh3aq@r.postjobfree.com
Professional
Objective
To participate as a team member in a dynamic work environment focused on promoting business growth by providing superior value and service in the industries I have shown to have superior knowledge in.
General Management
Director of Fixed Operations
Master Technician
Foreman
Sales Professional
Head Service Advisor
Human Resources
Compliance and Safety
OEM experience Ford, Toyota, Tiffin.
Newmar
Professional
Accomplishment
s
● Sales
● Top Sales person
● Proven Gross profitability in leadership positions
● Substantial Gross profit
● 28 Months running Technician of the month
● President’s award for 3 years running
Work History
Service Director December 2017- Present
McWhorter’s Truck Center, Lubbock, Texas
● Manage all aspects of service department
● Manage training, personnel, Customer Satisfaction
● Manage workflow and customer communication
● Safety meetings, OSHA compliance
● Maximize gross and hours per RO
Fixed Operations Director April 2016- December 2017 Myers’ RV Center, Albuquerque, New Mexico
● Manage all aspects of service, parts, and detail depts.
● Assist with budget and setting objectives annually, and monthly
● Monitor tech efficiency and productivity
● Develop safety program and hold monthly safety meetings
● Manage customer satisfaction and survey communications
● Adjust personnel schedules and control overtime
● Manage training
● Facility manager December2015- April 2016
● Ryder Systems, Amarillo, Texas
● Manage all aspects of unit operations
● Productivity of repairs, tech training
● PM scheduling of units including tractors and trailers
● Contact monthly customers to gather satisfaction and improvement goals
● OSHA and EPA compliance
● Safety training
● P&L responsible
Director of Fixed Operations June 2014-September 2015 Putnam Toyota, Altus, Oklahoma
● Oversee operations of service department, parts department, body shop through the department managers
● Reviews financial statements while maintaining maximum absorption rate
● Controls CSI reviews, hired, trained, advised and mentored managers
● Coordinates training for Toyota with fixed ops personnel Service Manager April 2014-June 2014
Tri State Ford, Amarillo, Texas
● Oversee all aspects of service dept.
● Maximize gross profit to exceed objective, manage warranty expenses and claims. Manage warranty trends. Technician training
● Train advisors and maintain advisor certifications. Maintain CSI scores above region. Safety meetings and OSHA requirements
● Report shop efficiency and productivity. Maintain high absorption rate over 80%
General Manager September 2013-April 2014
Reagor Dykes Mitsubishi, Amarillo, Texas
● Oversaw all business operations through department managers.
● Reviewed reports, hired and trained staff with GSM.
● Controlled vehicle inventory both new and used.
● Maintained compliance with OSHA, EPA, Texas DMV, and Federal Labor Laws
● Controlled expenses and grew gross profits while maintaining maximum bottom line
● Built new franchise dealership in a new city from inception to over
$200,000 in gross profits
Director of Fixed Operations September 2010-August 2013 Reagor Dykes Ford Lincoln Toyota, Plainview, Texas
● Oversaw operations of service department, parts department, body shop through the department managers
● Reviewed financial statements while maintaining maximum absorption rate
● Controlled CSI reviews, hired, trained, advised and mentored managers
● Coordinated training for Ford and Toyota with fixed ops personnel and sales staff
● Administrator for Ford and Toyota dealer sites
● Oversaw Lincoln commitment program for the dealership
● Oversaw the D plan for the dealership
● Gross profit of $50,000 in 2010 to $190,000 in 2013
● Safety Officer and compliance officer for Toyota Sales Representative January 2009-January 2010
Alderson BMW, Lubbock, Texas
● Facilitated purchases of new and pre-owned BMW automobiles
● Received company’s highest sales award four years in a row.
● Developed Excellence in Sales training course.
Fixed Operations Director September 2006-January 2009 Spike Dykes Ford, Lincoln Lamesa, Texas
● Built fixed operations from ground up to profitable operation
● Ground up profitability grossing over $70,000 a month
● Oversaw all aspects of operations and trained department managers and advisors
● Maintained green CSI and a steady warranty trend report for 18 months
● Started an accessory department that was successful in gaining gross profit Sales Representative August 2005-September 2006
Reagor Auto Mall, Lubbock, Texas
● Facilitated purchases of new and pre-owned BMW automobiles
● Received salesman of the year in 2006
Owner and Operator November 1996-August 2005
Chenoweth Pro Care Auto Lubbock, Texas
● Oversaw all aspects of the business
● Including repairs, advising, cashiering, accounts payable and receivable
● State sales tax
● Staffed 5 technicians
Head Master Technician April 1991-November 1996
Frontier Dodge, Jeep, Eagle, Subaru
● Head Technician
● Suspension repairs
● Master Technician with Chrysler, ASE.
● Performed all drivability diagnostics and repairs on gas and diesel vehicles
● Light line repair
● Technician of the months for 28 consecutive months
● Oversaw 22 technicians
Head Technician August 1975-April 1991
Lubbock Battery and Electric, Inc.
● Suspension repair
● Engine repairs and overhauls
● Irrigation engine rebuilds
● Drivability repairs
● Carburetor repair
● Rebuilt starters, generators, alternators, magnetos, and cylinder builds Education High School Diploma
Monterey High School
Lubbock, Texas
1974, Graduate with Honors
Texas Tech University
Business
Lubbock, Texas
1974-1976
Certifications
● Master Ford Service Manager and Advisor
● Certified Toyota Advisor
● ASE Master Technician
● Chrysler Master Technician
● Certified Subaru Technician
● Certified Cummins Fuel Technician
● Licensed Texas Adjusters All Lines
References Available upon request
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