ORGANISATIONAL EXPERIENCE

RESUME

TONY JOSE

Mobile: +91-978*******

Email ID: adh381@r.postjobfree.com

Process Designation Role Company

Years Worked

Network

Technical Lead

NOC –Back Office/Fault

Management and problem

COLT(City of London

Oct-16 –May-20

Operation Management COLT Ltd-Europe/Japan Telecommunications, UK/Japan

Network

Technical Lead

Technical Lead for the Europe NOC

Prodapt Solutions

operations for the virgin media April-16 – June-16 Operations

Telecom, UK

Senior Engineer – ITMC Submarine

Feb-11 – April-16

Network Sr. Engineer - Fault NOC Operations &

International

Bharti Airtel Ltd

Operation

s

Network Capacity Management Chennai

Network

Consultant-Engineer

Network SLA,KPI,MTTR

Improvement

STC Riyadh

April-09 - Jan-11

Operation

s

Project-STC, Riyadh

(ISP)

Network

Engineering Trainee -

Network Engineer – NOC

Bharti Airtel Ltd

Operation Aug-07 - Mar-09

s

(ISP)

Network Chennai

PROFESSIONAL SYNOPSIS:

A dynamic professional with 12+ Years of experience in various functions of telecom operation and management which includes exposure to NOC- Fault management(Back Office), NOC-Service Delivery, Incident Management and problem management,

Optical Fiber Capacity Planning, NOC-Service Assurance, Submarine and terrestrial Fiber optic transmission and ITMC with various technologies like Fiber Optical Transport Networking, DWDM, OTN,Optical Ethernet, MPLS, Ethernet over MPLS(EOMPLS),LAN, WAN,Ethernet over SDH(EOSDH), PDH, SDH, Metro Ethernet Technology VLAN,QOS, 802.1x,in Telecom sector.

A keen planner with expertise in planning, executing and spearheading telecom projects in compliance to quality standards.

Adept in management of entire telecom operations with experience in setting up networks along with the addition of telecom equipment’s for reducing downtime & enhancing operational effectiveness of equipment.

Expertise in installation & maintenance of telecom equipment’s for reducing downtime & enhancing operational effectiveness of equipment.

Possess a clear understanding of the telecom industry, technology trends with the distinction of instituting quality practices to achieve business excellence at the lowest overall cost.

Excellent communication & interpersonal skills with strong team leading, building, analytical, problem solving and organizational abilities.

TECHNICAL PREVIEW

Communication Technologies : SDH,DWDM,OTN,Ethernet Over SDH(EOSDH),Ethernet over MPLS(EOMPLS),Metro Ethernet Technology, Carrier Ethernet.

SDH Equipments : ECI-BG20/40, Micro XDM, XDM-100, XDM-300, XDM1000, XDM2000

: Nortel -16X, 4X, 1C

: Telllabs-6350, 6345

: Alcatel-1660, 1678, 1830 PSS

: Lucent-ADM155, ADM1/4, ADM16, ISM, DACS, Lamda Unit,

: Huawei- OSN 1500, OSN2500, OSN3500, OSN7500, OSN8800,OSN9500,

: Siemens-IT7030, hIT7060, hIT7070, SMA1k, SMA1/4, SMA16, SLD1

DWDM Equipments : 1626(Alcatel),8800,1600G(Huawei),Alcatel1620,TycoG1&G3SLTE ADWA : FSP 3000, FSP 500

Infenira : DTC-ANSI-B-B2+

Huawei

Nokia

: OSN 3800,6800, 1600G,OSN 8800

1830 PSS-4,8,16,32,64

OTN Equipments 1830 PSS(Nokia/Lucent),5400 (Ciena),6500(Ciena), 1600G,OSN 8800(Huawei)

DSLAM+ATM Equipments : Actelis,Seimens,Belgacom,Nokia

Metro Ethernet(MMSP,EOMPLS): Accedian models,Overture,Atrica

Carrier Ethernet : E-LINE, E-LAN, E-TREE, VLAN services

Testing Equipments : OTDR, Power Meters, Power Source, Optical Variable Attenuator, BER Meters, SDH Analysers.

NMS Tools

:

Nokia-network-function-manager(NFM-T),OMS-

1350(Lucent)TNMS Core/CDM Client(Siemens),Exceed

humming bird Light soft (ECI and

Nortel),U2000(Huawei), Go-global(Alcatel),One control(Ciena),Preside,Plannet Operate,One control.

Database : Metsaolv (6.0.15.269), eCRM, Remedy,Netcool

Ticketing System : Seibel(Oracle),Remedy,ECRM(Oracle) Experience Summary:

COLT technologies Limited- 3-Oct-16 –May-2020

1) COLT(City of London Telecommunications, UK operations)(3-Oct- 2016 –May 2020): Working as Technical Lead in Incident fault Management and problem Management COLT Ltd. Job Profile:

Doing the role of Technical lead for the Europe region NOC operations. Trouble shooting of escalated customer complaints in E1, E3 /DS3, STM-1,STM-16,10G,40G,100 G in all levels including the DWDM,OTN and Metro Ethernet circuits. Traffic Shifting/Rerouting of all Circuits (E1, E3, DS3, STM all levels and Metro Ethernet Links) according to the network stability and efficiency.

Accountable for day-to-day operation of Fault Management with respect to the parameters like SLA, MTTR, Productivity, High Case Age, Bad fix etc., within the defined process. Maintain case/ticket closure percentage trend within the agreed limit. Point of escalation for Client with respect to case handling, resolution provided, RFO,etc., and need to prepare & maintain the RCAs whenever required.

In sync with TAC team, accountable to track and ensure the progress of ticket closure with in defined SLA Responsible to trace the training requirements for engineers on specific technologies based on the case volume, problem scenarios and resolution trend.

Expected to identify the trainers internally if an available resource capable to do the same and need to publish the plan and schedule.

Prepare Root Cause Analysis Report for Major Outages with Gap analysis and Preventive Measure.

SUMMERIZED SKILL SET

To detect, report and localise any fault or abnormal condition any time and guiding the field engineer to manage and clear the fault.

Find out various reasons for recurring Faults in the network by daily Trouble Ticket Analysis and issue work instruction for reducing such failure.

Prodapt Solutions Limited- 4-April-16 till -30-June-16 2) Prodapt Solutions Limited-Virgin Media UK project (4-April- 2016 till 30-june-16): Working as Technical Lead in Prodapt Solutions Limited.

Job Profile:

Responsible for Surveillance and Fault Management of Transmission Network.

NOC Transition from On shore to Off Shore, knowldge Transfer and Deployment & Stabilisation.

Find out various reasons for recurring Faults in the network by daily Trouble Ticket Analysis and issue work instruction for reducing such failure.

Responsible for ensuring that fault escalation, is done in a timely manner and in line with company processes and procedures.

Trouble shooting of customer complaints, Investigate current and outstanding trouble tickets to ensure those problems are resolved.

Prepare Root Cause Analysis Report for Major Outages with Gap analysis and Preventive Measure.

Co-ordination with different international telecom carriers and resolving the problem with in defined KPI

Escalating incidents following laid down procedures.

Preparation of Outage and Fault Analysis reports following failures on the system (Impact ReportPreparation,SLA reports,UpTime Reports)

Responsible to maintain quality documentation on processes / procedures.

To detect, report and localise any fault or abnormal condition any time and guiding the field engineer to manage and clear the fault.

Bharti Airtel Limited- August 2007 till 1-April-2016 3) Submarine NOC Operations & International Capacity Management Planning (ITMC)(April-14 till 1-April- 16): Working as Senior Capacity Planning Engineer in ITMC NOC (Chennai) of Bharti Airtel Services Limited.

• Manage the bandwidth(capacity) and service delivery of Bharti in various under sea cable Systems

(viz.,SMW4,IMEWE and EIG in Atlantic and i2i,AAG,ESSAY and UNITY in Pacific),IRUs(FT,Vodafone,TIS,APCN2,SJC,Level3,TAT14,Hibernia,TE,T-Systems,PCCW etc.),Leased Bandwidth in various cable systems.

• During the cable failure, as a Capacity Manager I need to find the capacities available in other cable systems and need to provide the forecast of available bandwidth for restoration.

• When customers are turning up for restoration need to do co-ordinate with respective parties involved like other cable systems and X-Connect providers to restore the circuit using the available or new bandwidth.

• Responsible to maintain the master circuit database of Bharti International Group, circuits passing via all Cable Systems, IRUs and Leased Capacities need to be updated regularly in the master DB.

• Utilization database need to be prepared for all Cable Systems, IRU and in Leased Capacities, based on the deletion and activation of bandwidth need to have regular update in DB.

• As a Capacity manager also need to track Metasolv for internal order processing, will get the order from Projects/Business team, same need to be processed by allocating the capacity either from existing bandwidth or need to activate the new bandwidth by checking the possibility in consent with business/projects team.

• Need to verify the availability of (like Letter Of Intent-LOI, End to End Test Report, Acceptance Mail from Customer, PCD etc.,) critical documents before service delivery(RFS) of each circuit

• i2i being the own cable system of Bharti, all capacity activation, deactivation, restoration etc., are routed via Capacity Manager, based on the availability, in consent with business and projects team, will allocate the bandwidth and instruct i2i NOC to implement the same in network

• EIG (Europe India Gateway) Cable System’s NOC (Service Assurance and Service Delivery) and Network Administration activities

4) International Transmission and Maintence Center(ITMC)(February 2011 till 1-April-14): Working as Senior Fault Management /Service Delivery Engineer in ITMC NOC (Chennai) of Bharti Airtel Services Limited. Job Profile:

Trouble shooting of customer complaints in E1, E3 /DS3, 10G,40G,100G all levels including the DWDM,SDH and Ethernet circuits.

Ensure that the Employer’s performance targets with traffic re-route to protect the Employer’s customers and enhance customer satisfaction and business continuity.

Co-ordination with other Service Providers for implementation of LAN/WAN links

Fault rectification, monitoring and maintaining the health of transmission links and equipments in all International POPs through different NMS

Traffic Shifting of all Circuits (E1, E3, DS3, STM all levels and Ethernet Links) according to the network stability and efficiency.

Provisioning new circuits in NMS and testing end-to-end connectivity with stability check.

Restoration of International links for the planned & unplanned outages in the network and re-routing the circuits.

Addition of new multiplexers and new cards and various patching in various Global POP.

Find out various reasons for recurring Faults in the network by daily Trouble Ticket Analysis and issue work instruction for reducing such failure.

Prepare Root Cause Analysis Report for Major Outages with Gap analysis and Preventive Measure.

Co-ordination with different cable landing stations (Like SMW4, SMW3, I2I, AAG, and EIG,etc) for Cable faults and capacity failures

Hand over the new circuits to customer within the defined RFS period.

Escalating incidents following laid down procedures

Preparation of Outage and Fault Analysis reports following failures on the system (Impact Report Preparation)

Bandwidth provisioning (STM1, STM4, STM16 and STM64,10 G,40G,100G), alarm monitoring, Loop testing and Re-routing in case of failure.

To detect, report and localise any fault or abnormal condition any time and guiding the Cable Station staff to manage and clear the fault.

Taking periodic backups from Alcatel 1353 NM, 1354 RM and Tyco TEMS-NMS 5) STC Project in Riyadh –Saudi Arabia (April 2009 till January 2011): Working as Consultant Fault Management Engineer in Saudi Telecom Company (STC) NOC on the behalf of Bharti Airtel Services Limited. Job Profile:

NOC Transition from On shore to Off Shore, knowldge Transfer and Deployment & Stabilisation

Monitoring and Fault Management of Transmission Network of STC (saudi Telecom company)

Handles Troubleshooting in Fault Management for Alcatel-Lucent,Huawei and Siemens Equipments

Help STC engineers in faster diagnosis and troubleshooting by implementing best troubleshooting Practises adopted in Bharti.

Introduced and Implemented OV-NFM Overlay system for network monitoring thereby Improved efficiency of network surveillance function.

Find out various reasons for recurring Faults in the network by daily Trouble Ticket Analysis and issue work instruction for reducing such failure.

Prepare Root Cause Analysis Report for Major Outages with Gap analysis and Preventive Measure.

Find out different process gaps in the existing system and bring to the attention to STC mangement. 6) Bharti Airtel -Chennai(Aug 2007 – Apr 2009)

Job Profile:

Installation,Commision and management of Core Data & Transmission infrastructure which mainly includes Cisco 12816, 12416, 12806, Juniper T1600, M320, Alcatel 1660,1626, 1678 at Bharti Airtel Co-location/Data centre.

Making the changes in the NMS of ECI, Nortel, Tellabs and Alcatel as per Planning requirements Addition of New Multiplexers in the network (STM 1 to STM 16) Integration of Multiplexer elements such as XDM 100, BG-40 & Micro SDM (ECI), TN 16XE, TN4XE &TN1C(Nortel) and provisioning the Circuits in the network.

TRAININGS ATTENDED

NOTABLE ACHIEVEMENTS

PROJECTS UNDERTAKEN

QUALIFICATION

PERSONAL DETAILS

Work on the DWDM Network of Nortel Equipments.

Creating Optical Connectivity’s between different Multiplexer equipments(STM1 to STM64)

Traffic Shifting of Circuits (E1, E3, DS3 & STM1).

Splitting of Rings along with Traffic shifting of working circuits.

Provisioning of Circuits (E1, E3 & DS3) between different equipments as per customer requirements.

Trouble shooting of customer complaints in E1, E3 /DS3, STM1 levels circuits.

Received "Start of the Year” from the Executive Director

Awarded by PTO for Route Diversity Implementation.

Recognized as “Best NOC System Engineer” from Vice President

Played a key role in preparing and adding telecom networks across over india.

Actively participated in Level Changes of various traffic siftings

Efficiently reduced the downtime to 1 hour thereby establishing high standards of service.

Recognized & felicitated with “Best Performer Award” twice by the HOD.

Underwent Training Program on Working in ECI NMS and Equipments in Bharti Airtel Limited

Attended Alcatel SDH & DWDM Product, NMS and EMS training.

Attended Alcatel ASON (Automatic switching Optical Network) Training.

Attended Tellabs NMS (Tellabs 6300) O&M Training.

Attended five days customized training on alcatel different models like 1626,1678 and 1660

TYCO – B2 training of TYCO G3 DWDM equipment Operation and Maintenance for submarine cable system.

CIENA – Training on the product 5430 OAM&P with EMS (Node Manager)

ALCATEL-LUCENT - Diploma in 1620LM 3.8-repeaters, R4.22.8s-PFE4.2,1354SN8.1

Alcatel 1678 MCC Operation and maintenance, NM& RM training

Sig Sigma Projects for Band width Reparenting in Bharti Airtel Network

Experienced in ECI NMS up gradation activity.

Software up gradation activities handled on different multiplexers and cards.

Automation software developed for machine digital display using assembly language as a college project.

Website developed using Visual basic and HTML as a college project.

Bachelor in Electronics & Communication Engineering from Karpagam college of Engineering, Coimbatore.

MBA in Telecom Management from Anna Malai University, Chennai.

Date of Birth:21/01/1983

Current Employer: COLT Technologies Ltd.

Marital Status: Married

Home Address: KUNDORPILLY

HOUSE,

NADUVATTOM P.O,

KALADY VIA,

ERNAKULAM DIST,

KERALA, INDIA,PIN-

683574

Parents Details:

Father Name: K.P Jose, Age: 68 Years

Mother Name: Lissy Jose, Age 59 Years

Passport Number:N7326683

Current contact Number: +919*********

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