OBJECTIVE

To achieve a competitive work in esteemed association, where I can help attain company goal by contributing my potentials.

PERSONAL DATA

Age : 22 years old

Date of birth : April 16, 1998

Place of birth : Guinobatan, Albay

Gender : Female

Civil Status : Single

Nationality : Filipino

Religion : Roman Catholic

Languages : Bicol, Tagalog and English

Passport number : P3002030B

SKILLS

Proficient to operate Windows package such as Microsoft Word/ Excel/ Power point/Outlook

Highly motivated, confident, organized, detail oriented, patient and disciplined.

Possess of strong work ethic and collaboration skills and organizational change skills.

Customer focus and strong ability to engage and communicate.

Easily adopt to work multi-tasking in a fast-paced office environment.

EDUCATIONAL ATTAINTMENTS:

College : PLT College of Guinobatan, Inc.

San Francisco, Guinobatan, Albay

2017-2018

Course: Bachelor of Science in Hotel and Restaurant Management

Secondary

:

Marcial O. Rañola Memorial School

San Francisco, Guinobatan, Albay

2013-2014

Elementary

:

Travesia Elementary School

Travesia, Guinobatan, Albay

2009-2010

TRAINING SKILLS SEMINAR ATTENDED

LCC LEADERSHIP AND CAREER CONGRESS

Ibalong Centrum or Recreation, Legazpi City

September 2015

RESTAURANT TOUR AND CAREER GUIDANCE

Max’s Restaurant, Pacific Mall, Legazpi City

December 2015

5th HOSPITALITY AND TOURISM MANAGEMENT CONFERENCE 2016

Pili, Camarines Sur

September 2016

EDUCATIONAL STORE EXPOSURE PROGRAM

Chowking Restaurant, Pacific Mall, Legazpi City

July 2016

BASIC FRONT OFFICE AND HOUSEKEEPING ORIENTATION

Kabayan Hotel, Pasay City

February 2017

BAR EXPOSURE PROGRAM

T.G.I.F Friday’s Robinsons Place Manila

February 2017

7th HOSPITALITY AND TOURISM NATIONAL CONVENTION

Albay Astrodome

August 2017

Professional Experience's

SUR Beach Resort Boracay Pinaungon, Balabag, Boracay, Malay, Aklan

On The Job Training November 25, 2017-February 17, 2018

Providing excellent wait service to ensure satisfaction. Taking customer orders and delivering food and beverages.

Making menu recommendations, answering questions and sharing additional information with restaurant patrons.

Greeting guests and responding to queries. Changing bed linen and making beds.

Replacing used towels and other bathroom amenities, such as shampoo and soap. Sweeping and mopping floors. Vacuuming carpets. Dusting and polishing furniture.

Help to wash, peel and prepare basic food items. Sweep and mop floors, and perform other duties to assist cook and kitchen staff remove and clear kitchen garbage.

Wash work tables, kitchen tools, and clean kitchen work areas, equipment, utensils and dishes.

A1 Driving School

Mandaluyong, City

Registrar

Organizing and administering student records of students information.

Keeping student information confidential and secure.

Process students registration, request and students classes.

Assisting the students the process to enroll a driving course.

Discuss the course and make sure that the students enrolled and have sales.

Helping students to learn and make sure that they will have the knowledge and learning about the driving course.

Discussing about the rules and regulation for the driving lesson.

Handles the payments for the course they want.

Make an appointment for the students to have a driving lesson.

Receiving calls and inquiries about the driving courses.

Oriental Bazar

Daraga, Albay

Cashier

Manage transactions with customers using cash registers scan goods and ensure pricing is accurate, collect payments whether in cash or credit.

Issue receipts, refunds, change or tickets redeem stamps and coupons cross-sell products and introduce new ones.

Resolve customer complaints, guide them and provide relevant information.

Greet customers when entering or leaving the store.

Maintain clean and tidy checkout areas.

Track transactions on balance sheets and report any discrepancies.

Bag, box or gift-wrap packages also handle merchandise returns and exchanges.

Provides a positive customer experience with fair, friendly, and courteous service.

CHARACTER REFERENCES

Mr. Richard Hari O. Opeña

College President

PLT College of Guinobatan Inc.

091********

Mrs. Maria Celine Osia-Bercasio

Administrative Officer

PLT College of Guinobatan Inc.

092********

Mrs. Maria Chuchay E. Bailon

Dean HRM

PLT College of Guinobatan Inc.

092********

Mrs. Rosalyn T. Rosales Human Resource Management

Oriental Bazar Daraga Albay

093********

I hereby certify that the above information is true and correct to the best of my knowledge and belief.

MARYJOY OROLFO RIVA

Applicant

Contact this candidate