Nicole Castro
Calgary, AB T*J 2Y6
***************@*****.***
SKILLS AND QUALIFICATIONS
●Dynamic and ability to handle multiple tasks and prioritize competing tasks
●Resourceful, flexible to work in a dynamic and fast-paced environment
●Self-directed and takes initiative to get things done
●Learn quickly
●Positive work attitude
●Ability to communicate with customers and team members
●Knowledgeable of basic Microsoft Office Tools and OPERA Property Management System
PREVIOUS EXPERIENCE
BLUENOTES Calgary, AB
Sales Associate/Cashier
November 2015 - April 2018
●Greeting each customer that comes into the store in a warm manner and advised shoppers about sales
●Delivers excellent customer service with floor sales and assist customers with purchases
●Maintaining the cleanliness and organization of the store including sales floor, restrooms, and staff area
●Setting up merchandise on the sales floor
●Ensuring every customer leaves satisfied
ZARA Calgary, AB
Sales Associate/Cashier
May 2018 - August 2018
●Escorted customers to products and made sure all questions were answered
●Maintained constant presence on sales floor to address customer needs
●Assist customers with trying on items, finding appropriate sizes, and completing purchases
WYNDHAM GARDEN CALGARY AIRPORT Calgary, AB
Guest Services Agent
August 2018 - August 2020
●Greet and welcome all guests with a cheerful and pleasant voice
●Managed guest arrivals, including processing payments, noting requests, and issuing room keys
●Responding to emails in a professional manner
●Answered multi phone lines in a high volume environment in a timely manner
●Responded guests’ questions about hotel amenities and provide information regarding local businesses or attractions that may be interest
●Coordinate with housekeeping to ensure all requests are handled promptly
EDUCATIONAL BACKGROUND
Bishop Mcnally High School 2014 - 2015
Calgary, Alberta
High School Diploma
Father Lacombe High School 2015- 2017
Calgary, Alberta
High School Diploma
St. Bridget School 2010 - 2014
Manila, Philippines
REFERENCE
Available upon request