Andy Nguyen

Wake Forest, NC ***** 803-***-**** adh2ze@r.postjobfree.com

IT Professional, Network Engineer

Network Troubleshooting IT Infrastructure High-Level Technical Support

Analytical professional with hands-on IT and network engineering experience. Adept at delivering comprehensive technical support, managing IT operations, and enhancing network efficiency in a multi-platform environment.

Expert in coordinating, developing, and deploying various contract-based networks consistent with unique client requirements. Skilled troubleshooter continually focused on resolving technical and network-related issues.

Proven success driving the technical fitness and profitability of well-established organizations through the development of leading-edge network security solutions.

Network Connectivity & Security

New Site Upgrades & Optimization

Process/Performance Improvement

Tier II Broadband & IT Assistance

Equipment Installation & Maintenance

Port & VLAN Configuration

Psychical/ Network Layer Verification

Cisco Technologies (Routers/Switches)

Effective Communication

Professional Experience

IT Support Engineer Amazon May 2020 – Oct 2020.

Enable the seamless management of the IT infrastructure in the warehouse facility while building and upgrading new and current IT-related sites as per company requirements.

Key Accomplishment:

Delivered full technical support to develop the RDU1 site (new automation site) for Amazon.

Collaborated with a IT project manager, general contractor, and the third-party to develop all IT projects for the warehouse.

Operations Tech III CenturyLink May 2016 – May 2020

Conducted various service requests comprising of port configuration, new device turn-up, RMA device, and network health checks to attain optimal results.

Oversaw the configuration and troubleshooting of port-security by providing network security assistance for customer end devices; drove process improvement by resolving various VPN issues including down tunnels, IKE phase 1, and latency.

Evaluated logs and circuit history to determine root cause and managed testing and site accessibility for dispatches.

Key Accomplishments:

Diagnosed, assessed, and resolved wireless issues with full attention to details, executed triage by determining MAC/IP address, SSID, error messages, and confirmed controller and AP status through the use of Meraki and Prime.

Ensured the troubleshooting of equipment and complex circuit issues such as site down hard, bouncing, and errors by identifying the root cause, generating onsite tech dispatches, and collaborating with the carrier and technician.

Led the verification of the physical layer (cabling & hardware) and network layer (ARP cache) components while addressing the end-user loss of connectivity issues including port and VLAN configuration.

Network Engineer (Contractor) Cisco CALO Feb 2015 – May 2016

Played an integral role as the network engineer, coordinating, configuring, and designing the network infrastructure.

Coordinated the inspection of the case-tracking tool for restructure requests, located and interconnected physical layer components, and facilitated the installation and removal of equipment within CALO labs.

Key Accomplishments:

Dealt with layer 1-3 connectivity issues to ensure safe and efficient network reliability.

Ensured the on-time completion of all cases in compliance with the service level agreement and company standards.

Additional experience as a Tier II Broadband Support Engineer for Mercury Z from Nov 2014 to Feb 2015

Education

Bachelor of Science in Information & Computer Technology – East Carolina University – Greenville, NC, 2019

Associate in Applied Science degree in Networking Technologies Wake Technical Community College – Raleigh, NC, 2015

Certifications

CCNA

CCNP

CMNO (Certified Meraki Network Operator)

Cisco ID: CSCO12606926

Technical Proficiencies

Routing: OSPF, EIGRP, BGP, VPN, MPLS

Switching: HSRP, VRRP, STP, VTP, Port Security

HW: Cisco Catalyst 2960/3560/3750/4500/6500/6800 Series; Nexus 2K/3K/5K/7K/9K Series; ISR 2800/2900/3800/3900 Series; ASR 1K Series, ASR 9K Series, GSR, CRS

OS: Cisco IOS, Cisco NX-OS, IOS-XR, Microsoft, Linux, Adtran, Meraki, Juniper

SW: MS Office, Wireshark, VM Ware, SolarWinds, Web Help Desk

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