Office Service
Resume:
To Whom It May Concern:
I am pleased to submit my resume and application for employment within your organization. If you believe my skills, education, and experience would meet your needs and make me a good fit for this or any position, I would welcome the opportunity to discuss this with you. I believe that I meet the requisite requirements to function effectively in a broad range of positions based on my experience in the areas of office management, client services, financial services, and education. I am skilled in:
Using various computer word processing and software database programs (Microsoft Suite as well as Google Suite, Cranium, WebEx, SIS, and CRM) in order to prepare correspondence and maintain an information system
Interpreting and understanding established policies, and guidelines
Problem solving and conflict resolution
Training including new hire, continuing education, buidling training platforms and developing training modules and testing measures
Office management including recruiting and staffing, time management, budgeting, HR functions, and work flow
Creating online workshops for individual and large group use
Communicating effectively with a diverse group both inside and outside the organization and with all levels within an organization
Creating and developing guidance, plans, and procedures with originality that meet unique program needs
Case management, both short and long term
Establishing and maintaining effective working relationships using tact and diplomacy in interacting with individuals/families and program support representatives
Creating and developing guidance, plans, and procedures with originality that meet unique program needs
In my current position, I am the first point of academic planning contact for our freshman students, I am the ‘face of Gaucho’ through which I train our new students on how to login, use their student center, navigate the website, and also review their test scores and GPA for class placement. I also assess for eligibility, submit, and update Honors/Scholarship students’ paperwork and override class selections for enrollment. I start the initial onboarding process for our Veteran students so they are prepared to meet with VA personnel to start their paperwork. I provide individual advisement for each student regarding their program plan requirements, what classes they need to take based on their desired number of classes and the requirements for their desired degree program, and future review transfer opportunities. Additionally, I conducted the New Student Orientations each semester and reworked the platform entirely in 2019, creating Power Point presentations for both the New Student Orientation and the Gaucho 101 Roll Out prior to COVID 19 (when all student access and NSOs when online temorarily). I also took the initiative to create a training manual and training tools to support the onboarding of any incoming freshman advisors in the future here at the north campus. I also have been responsible and coordinated enrollment open houses and enrollment fairs to very large groups with a prior job which I feel would help me with needed skill elements listed on the job summary for this position. In addition, I am a Scholarship reviewer for the Maricopa Scholarship Foundation where I review and score student scholarship applications in the areas of academic goals, financial needs, and leadership skills using a scoring rubric. These skills lend themselves both to higher education but also any customer service role.
I believe that the skills used to effectively assist students are the same skills that would allow me to be successful in working within your organization. Previous to my work history in education, I have a broad work history in the private sector working in the financial services area with specific work and knowledge of insurance, benefits, customer service, account management, training, and office management. I welcome the opportunity to discuss with you further how I can be an asset to your team.
Sincerely,
Elizabeth MacLean Huston
6975 West Robin Lane
Glendale, AZ 85310
*********@*****.***
ELIZABETH M. HUSTON
6975 W. ROBIN LANE, GLENDALE, AZ 85310 (M) 623-***-****
PROFESSIONAL EXPERIENCE
Freshman/New Student Advisor, Glendale Community College North Campus (September 2018 to present):
Onboard all new students including training on SIS and Canvas platforms
Conduct New Student Orientation group sessions (pre COVID / FOI)
Establish and maintain effective working relationships with students, staff, and faculty
Partner in recruting and screening new Gaucho advising candidates, train new Gaucho hires, develop and maintain training materials and modules for new hires and continuing education for Gaucho advising, act as Senior Gaucho advisor for the north campus and mentor all new Gaucho advisement staff
Create and roll out onboarding informational and enrollment platform and new student orientation programs for all new students
Communicate effectively both orally and in writing to provide technical assistance, guidance, and report data in Cranium, SIS, CRM systems
Collect, evaluate, and disseminate information and assess strengths, weaknesses, and needs of students in order to establish enrollments, program goals, and steps going forward
Handle problems in accordance with instructions, policies, previous training, or accepted practices
Interpret and understand established policies, and MCCD guidelines
Maintain all systems of records, online and permanent files for main campus archives
Serve as a fully independent advisor for freshman students
Provide input specific to planning, maintaining, streamlining, and updating of ongoing systems of information and referral for use by the student community
Coordinate dissemination of information during adivising contact with student and follow up with all relevant information to the student including referral to Veteran Administration Advisor or Field of Interest Advisors along with Career Counseling or Crisis Counseling, case management as needed
Identify needs and conduct individual sessions or workshops to meet the needs of the student population
Submit information to support development and growth for “Gaucho 101” program
Professionally manage all student interactions and situations
Screen for scholarship eligibility
Screen for Foster Youth potential need and support
State Certified Substitute Teacher – All grades K through 12th, Special Education Focus, Deer Valley Unified School District, Glendale, AZ and Peoria Unified School District, Peoria, AZ. - Level one DPS Clearance (February 2015 to May 2019):
Provide classroom instruction
Maintain records in accordance with District guidelines
Make Community Resource referrals as appropriate for families in need or crisis
Client Services Director, Principal Financial Group, Phoenix, AZ (September 2002 to September 2006):
Managed all local office work flow, goal metrics, and HR functions for service staff for 19 person sales office
Recruited, screened, and hired all new service staff, coordinated training for all new hires and oversaw required continuing education completion and credits for existing employees
Oversaw office budget, including payroll, expense reporting, and supply and equipment acquisition
Acted as the senior and chief service liaison between the Phoenix office and our clients to drive/initiate plan improvements, and resolve claims
Worked collaboratively with clients and service providers,
Developed employees to provide an excellent track record of customer advocacy, support, etc.
Submitted information to support development and budget forecasting to home office
Actively participate in, arrange for, and collaborate with providers and corporate headquarter ensure site visits to client sites as required by contract
Research, analyze and submit information to support new initiatives and direction
Provide technical interpretation and guidance to staff regarding existing and proposed programs and policies
Provide staff assistance and conducts visits to ensure policy guidelines are met
Account Manager, Standard Insurance Company, Phoenix, AZ (June 2001 to September 2002):
Developed and managed effective primary relationships with key policyholders and producers through frequent on-site visits, professional negotiation, responsive communication, problem resolution and meeting customer expectations
Worked with clients to understand their concerns and needs
Resolved complex, sensitive or problematic regional accounts cases
Facilitated the enrollment process, which may involve preparation of enrollment materials, conducting enrollment meetings or being present at benefit fairs. Serve as mentor with all service and sales employees in the office on service issues
VOLUNTEER EXPERIENCE
Executive Board Member/President, PTSA, Secretary, PTSA, Committee Chair, and Volunteer, Copper Creek Elementary School, Deer Valley Unified School District, Glendale, AZ (January 2007 to December 2013)
Established and managed a volunteer program, including recruiting, developing and training volunteers
Maintained records of volunteer contributions, and establishing a system for recognizing the contributions
Developed and implemented a variety of events including PTSA fundraisers, student involved events, site specific and district meetings and goal planning, workshops, and positive community outreach
Soldier Angels – September 2010 – Present - Recruit volunteers to assist with various events including sheet drive, Christmas for deployed units, items for TBI clinic etc. Worked with Chaplains to coordinate the collection of items for backpacks for wounded warriors which were distributed by combat medics
Work with and support of various women’s shelters and charities within the Phoenix area including Cinderella project and Eve’s Place
EDUCATION AND TRAINING
B.A.A.S., Triple Major - Psychology, Sociology, Behavior Analysis, University of North Texas, Denton. TX
Fair Labor Standards Act Training Certification
Previously licensed for Life/Health — State of AZ, TX, NV, NM
AZ Department of Public Safety Fingerprint Clearance Card #2A50034568
Arizona Department of Education – Substitute Teacher Certificate #4736644
Professional Development workshops (40+ courses) in:
oLeadership
oManagement
oOrganizational Effectiveness
oCompliance
oDiversity
oFoster Advocate - Foster Youth Training
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