Manager Security

DONALD FOTEU MBA

Takoma Park, MD ***********@*****.*** 757-***-**** linkedin.com/in/donald-mba

Work Experience:

Restaurant Associates (RA), Manager and Unit controller Washington, DC June 2015 - January 2020 Supervisor Mariam menkir – *******@********************.*** Tel: 202-***-**** May be contacted

Responsible for solving customer complaints, implemented new customer service strategies successfully increasing customer satisfaction by 8% in 6 months

Executed catering service that generates $300,000 annual

Monitored the work of 6 cashiers on the café and coffee shop on a daily basis.

Practiced and boosted safe work habits by identifying and resolving potential safety hazards, operational inconsistencies and any team member or customer incidents Center for Technology Access and Training (CETAT) Information technology Specialist, Largo, MD May 2018 – May 2019 Supervisor Gide Ngnepi -****@*****.*** Tel: 240-***-**** May be contacted

Plan, coordinate and conduct training meetings for several groups of personnel with great success

Install, troubleshoot LANs, WANs and establish Intranet and Internet Access- upgrade and replace PCs

Analyze irregularities and erroneous processes within the software and deploy solutions

Monitor IDs/IPs events log to mitigate malicious or suspicious activities. Links Electronics (Cisco Lab), Network Operation Center Tech, Douala, Cameroon January 2013 – December2014 Supervisor Charles Boris Feugang – **************@*****.** Tel: 237-*-******** May be contacted

Performed network and computer diagnostics - upgraded and replaced Cisco lab PCs, switches and routers

Installed, troubleshooter LANs, WANs and established Intranet and Internet Access

Implemented security procedures to monitor network usage and security

Monitored and analyzed security events and alerts reported by the SIEM to identify and investigate suspicious or malicious activity and participated in detecting, investigating, and resolving security events

Prepared shift handover report and updated daily status report - Assisted many cybersecurity labs Education:

Per Scholas, National Capital Region Silver Spring, MD CompTIA Security + and CySa+ May 2020

University of Haute-Alsace, France Colmar, France

Bachelor of Science, Networking and telecommunications systems November 2014 University Institute Gulf of Guinea, Cameroon Douala, Cameroon Associate of Science, Network Maintenance October 2013 Technical Skills:

Networking: Security+ certified, CySa+ certified, AWS certified, Cloud + in progress

Cybersecurity: Intrusion Detection, Security Incident Handling & Response, SIEM Management, Risk Analysis and Mitigation

Software: Microsoft office, Window Server 2016, Linux, Wireshark, GNS3, Nmap, Academic Projects:

Network Management Design and cybersecurity Project January 2014

Identified and redesigned the company’s network in order to protect against future cyber-attacks

Served as team lead to create a LAN and Cybersecurity policies for the company

Implementation of a VoIP solution

Award and Honors:

Graduated at University of Haute-Alsace with Honors Extracurricular Activities:

Teach Soccer to children at the Colle Park center

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