Sales Customer Service
Resume:
T R A V I S M O R T O N
********@*****.***
Winter Park, FL 32789
PROFESSIONAL SUMMARY
Passionate Bartender with more than 20 years of experience. Passion for creating unique, popular cocktails and implementing promotions that bring in bar revenue. Engage customers in a friendly manner and develop relationships that lead to guest loyalty, retention, and a personal following.
SKILLS
Wine and liquor knowledge Mixology
Cocktail list development Prepare cocktails
Pair food and wine Attention to detail
Verbal communication
EXPERIENCE
bartender, Yard House, Sep 2011 - Sep 2020, Orlando, FL Spoke to guest and recommended specials to build rapport, retention, and customer loyalty.
Trained new bartenders in all aspects of the job, including customer service, use of equipment, drink preparation, and upselling techniques. Recommended beverage pairings with food orders
Introduced new cocktail promotions that were popular with customers and increased sales during promotions.
Engaged guest in conversations to understand desires and recommend specific liquor, wine, beer and cocktails.
Helped managers improve area operations by sharing customer feedback and contributing new ideas.
bartender, Hue Restaurant, Dec 2001 - Sep 2011, Orlando, FL Trained new bartenders in all aspects of the job, including customer service, use of equipment, drink preparation, and upselling techniques. Used POS system to process cash and credit card transactions. Conducted weekly and monthly inventories to assure an adequate supply of liquor, ice, cups, and other necessities.
Introduced new cocktail promotions that were popular with customers and increased sales during promotions.
Recommended house specials to new clients to boost revenue. TM
EDUCATION
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