Social Media Customer Service

Samuel Thomas Houston

***** **** ***** **, *******, VA 23120 804-***-**** *********@*******.***

Education

Bachelor of Science: Economics, 2020

Radford University - Radford, VA

career objective

Seeking a position which requires excellent customer service skills, strong time management skills and problem-solving abilities.

Skills

Research

Data Analysis

Graphic Design

MS Word and MS Excel

Customer Service

Administrative support

Team Player

Quick Learner

Certified in Microsoft Office/Excel

Work History

Project Manager 6/2020 to 8/2020 contract

Capital One- Midlothian, VA

Handled customer requests for statement, check, and deposit copies.

Researched client financial information with secure confidential banking software.

Position required obtaining various bank security clearances to work with confidential client information.

Managed and completed customer cases in a timely manner.

Delivery Driver

Papa Johns – Radford, VA

Experienced driver with excellent customer service skills and a stellar on-time delivery record.

Coordinated deliveries of large orders with various destination/locations.

Strong focus on brand and customer development through high-quality food delivery.

Marketing Assistant, (Summer Intern) 03/2015 to 08/2019

Townes Site Engineering – Midlothian, VA

Operated drone for aerial photos of various projects.

Updated company website and social media accounts.

Helped coordinate email campaigns to increase client base.

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