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Business Analyst

Queens, NY
November 23, 2020

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Business Analyst • Rego Park, NY • 917-***-**** •


Overall 15+ years in IT, Business Analyst with over 7 years of experience in Business Process Modeling, Business Analysis, Documentation, Project

Management and Quality Assurance.

Seeking to leverage strong analytical skills in a fast-paced enterprise addressing complex issues.

End-to-end knowledge of the Software Development Life Cycle, especially in the Agile methodology.

Expertise in translating high level business needs into low level requirements and specifications.

Skills & Techniques

Business Analysis:

Expertise in Requirements Elicitation, Business Process Analysis, Gap Analysis, Impact Analysis, Risk Analysis, Story

Decomposition, Requirements Traceability, Use Cases, Change Request, SWOT Analysis, Enterprise Analysis, Data

Analysis, SQL, Prototyping, UML Diagram, UI Wireframing, Training Documentation etc.

Project Management:

Extensively involved in Project Life Cycle Management, System Migration and Integration, Backlog Management,

Costing and Budgeting, Resource Management, Scrum Process Management, Sprint Planning, Change Management, Defect Management etc.

Quality Assurance:

Expertise in writing and executing Test Cases and Test Plans. Extremely proficient in coordinating and performing

Sanity Testing, Integration Testing, Regression Testing, Performance Testing, Automation Testing and User Acceptance Testing.


Extremely focused and detail oriented. Hardworking and honest with good work ethics.

Tools & Technologies


MS Visio, MS Excel, MS Word, MS PowerPoint, Rational Rose, Visual Paradigm,

Confluence, Google Docs

Management & Testing:

MS Project, JIRA, HP ALM, Smartsheet, Quick TestPro (QTP), Quality Center,

WinRunner, LoadRunner


MS Access, MySQL, SQL Server, Oracle


Tableau, Crystal Reports, Business Objects, Lucid Charts



Professional Experience

New York Life Insurance Mar 19 – Aug 20

Sr. Business Analyst Queens, NY

Worked on an in house Intellectual Property management system, with complex business rules and features.


- Enabled delivery of Product Backlog in JIRA by presenting backlog to team; creating, owning and refining well-formed user stories, epics and artifacts – Traceability Matrix, UAT Plan, BRD - that describe and detail new products, features and services based on feedback from team, creating acceptance criteria with the team, and accepting stories as they’re completed.

- Provide backlog management, iteration planning, and elaboration of the user stories. Work daily with scrum teams to refine, groom, and accept stories and bugs for implementation.

Involved in activities like Requirements Elicitation, organizing Workshops, hosting JAD Sessions, Business Process

Decomposition, Business Process Modeling, Gap analysis, Risk Analysis, Creating Epics and User Stories, Data

Analysis, Defect Management, Change Request Management, Creating Glossaries and Training Manuals etc.

Club Wyndham Mar 18 – Feb 19

Sr. Business Analyst Manhattan, NY

Involved in multiple implementations around Club benefits, deals & offers in order to add new enhancements to the Web platform.


- Successfully managed and provided BA support to multiple implementations simultaneously.

- Extensively worked in Data Requirement Analysis and Data Mapping for ETL process

Coordinated activities between business unit and technical staff, developed new methods, policies, and

procedures to meet the business needs, as well as acted as primary trainer in education of the business.

Involved in activities like Backlog Management, Project Planning, establishing Product Roadmap, Enterprise

Analysis, Risk Analysis, SWOT Analysis etc.

AT&T Oct 17 – Mar 18

Business Analyst Middletown, NJ

Provided analytical support to the RAO (Revenue Accounting Office) collection staff by conducting data

mining and provide business intelligence on raw financial data and developing financial reports.


- Identified multiple showstopper defects post deliver, which resulted in a smooth User Testing experience.

- Created an Access database tool that performed ETL by parsing call records and appending with data

to identify each call jurisdiction (Local, LD, cellular, etc)

Involved in activities like Change Request management, Impact Analysis, Root Cause Analysis, end to end testing of the system, organizing UATs, Defect Management, Supporting Disaster Recovery Plans etc.

KitKat Feb 12 – Mar 16

Business Process Analyst Pretoria, South Africa

Identify deficiencies and purpose improvements/ enhancements were applicable and appropriate, compose business and technical requirements for developing and implementing automation


- Documented complex business processes and performed process decomposition to identify issues and inefficiencies in the business workflow.

- Proposed and implemented innovative work flow upgrades which significantly streamlined and enriched the entire business process.

Involved in activities like Business Process Modeling, Business Process Decomposition, Gap Analysis, Creating

Primary responsibilities are focused on supporting and analysing finance, accounts and the buying department

Administrator for IT Employees

Tesco BEN Admin (Business Engine Network) IT

Dec 2010 – Jan 2012

Location Bangalore Area, India

• Supported the entire IT team of Tesco HSC, India, UK and USA on BEN tool; monitored and ensured procedural accuracy and consistency to enhance competency.

• Created and provided ID’s for new employees as tool for accessing BEN and processing leavers.

• Generated fortnightly and monthly MIS reports and submitted across HPD, PDM, HSC and UK; performed analysis on BEN leakage and created the leakage report for billing

Deployment Coordinator

Tesco Next Generation Network Project – IT, Infrastructure

Feb 2010 – Dec 2010

Location Bangaon Area, India

• Coordinated with project team, stores and vendors and advised and provided recommendations about proper installation and migration schedules; managed CRs for stores’ migration for fiber cable installation and ad hoc.

• Maintained, updated and analyzed all deployment data with regards to the project and provided admin support to the project from HSC

Contact Officer

Tesco HSC

Jun 2006 – Feb 2010

Location Bengaluru Area, India

• Coordinated and provided assistance to cash office and human resource department personnel; provided technical support on issues pertaining to cash office systems and clocking machines.

• Monitored the logging entries; issued ticket numbers, retrieved and forwarded daily and weekly sales and clocking machine reports.

• Performed troubleshooting on multi-functional computers and applications to maintain continuous and smooth flow of business operations

Senior Customer Service Associate

ICICI OneSource

Apr 2003 – Jun 2006

Location Bengaluru Area, India

• Received, handled and attended all customers’ inquiries while assisting them in upgrading packages that had been purchased; conducted troubleshooting on all technical issues pertaining to television channels.

Customer Service Associate, Customer Asset

ICICI OneSource, India

Apr 2002 – Apr 2003

Location Bengaluru Area, India

• Handled a non-voice banking process for a leading online banker; communicated with clients from UK and processed credit cards transactions and savings accounts while providing critical account maintenance


Bachelor of Commerce

University of Mysore, India

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