Business Analyst/ IT Systems Analyst

Nathan Thomas Ott

Minneapolis, MN *****

******.******.***@*****.*** • 612-***-****

www.linkedin.com/in/nathanthomasott

Driven Certified Scrum Product Owner (CSPO) leveraging technical and operational experience to identify solutions that meet the business needs in highly regulated industries while maintaining focus on the end- user. Collaborative project coordinator skilled in leading or supporting cross-functional teams to achieve milestones on time and at budget. Engaging coordinator proven to navigate ambiguity while influencing without direct authority to enable results with diverse stakeholders. Recognized ability to cultivate successful working relationships and manage change in matrixed organizations. Accomplished product manager actively seeking the right role to deliver value and drive growth in an innovative organization. Product Ownership Relationship Management Agile Program Assessment Project Planning Reporting Customer Success Product Management Implementation Process Improvement End- User Training Leadership Self-Motivated Analytical Communication Influential Teamwork CAREER HIGHLIGHTS

Collaborative Agile Project Management: led or played a key role in the management of technical and operational projects utilizing Agile and waterfall methodology from concept through post-execution improvement while working cross-functionally to execute. Emergent Systems Exchange, Atomic Data. Projects Led: average of 3 – 6 at a time with cross-functional teams of 5 – 10 people Voice of the Customer: applied deep knowledge of requirements to advocate for the customer while marshaling the resources and managing the cross-functional teams to drive results and deliver growth. Emergent Systems Exchange, Atomic Data, Denver Public Schools. Impact: customized products, technical systems, and operational programs Technical & Business Analysis: gathered the requirements, performed research to benchmark operational and technical solutions, compared alternatives, and presented recommendations to internal and external stakeholders on tight timelines. Emergent Systems Exchange, Atomic Data. Results: 6 - 7 technical reviews for clients quarterly that encompasses analysis of all business applications and technologies to align services with their operational needs High-Level Relationship Management: leveraged polished communication skills to engage customers and senior leadership to maintain buy-in and provide progress updates on ongoing initiatives. Emergent Systems Exchange, Atomic Data, Denver Public Schools. Customer Satisfaction: consistently at or above metrics with diverse stakeholders Data-Driven Reporting: compiled data sets, analyzed to identify trends, and prepared reports that provide comprehensive updates of programs or visualize data for effective business decisioning. Emergent Systems Exchange, Atomic Data.

Reporting: various periodic and special reports including quarterly presentations PROFESSIONAL EXPERIENCE

Emergent Systems Exchange, Eden Prairie, MN

Technology Alignment Manager (Dec. 2017 – Present) Serve as the face of the organization to clients as the primary advocate for solutions and process improvements for customized systems and operational programs for the boutique IT services company. Achievements:

● Manage an average of 3 – 6 projects at a time with teams of up to 10 people, budgets up to $200k.

● Advocate for the customer and the products to the technical teams and operations to drive progress.

● Apply strong problem solving skills to tackle unexpected challenges and coordinate solutions.

● Work cross-functionally to find results for clients and continuously improve processes.

● Utilize technical knowledge and business acumen to coordinate the design and deployment of customized products or solutions for customers with stringent contractual requirements. Product Ownership Business Analysis Product Management NATHAN THOMAS OTT Page 2

Responsibilities:

● Think strategically across product and project teams to plan and communicate dependencies.

● Partner with cross-functional subject matter experts to lead projects for internal and external clients.

● Facilitate communication between business stakeholders and technology teams to enable progress.

● Leverage agile and waterfall PM techniques to create plans, develop the budgets, and lead the project execution.

● Report to senior leadership and client executives on the progress and results on a regular basis.

● Champion high performance standards while leveraging resources to overcome challenges. Atomic Data, Minneapolis, MN (April 2015 – October 2017) Business Analyst (May 2016 – October 2017)

Promoted to the position that served as the key liaison between the technical teams and the communications department for sales enablement and process improvement. Achievements:

● Transformed the sales process by partnering with the engineering and sales teams to create a customer journey that collected the right data to improve outcomes for product and customers.

● Collected business intelligence and presented recommendations to executive leadership.

● Designed the project plans and aligned the internal or external resources to ensure timely delivery.

● Researched the competitors and played a key role in the digital brand strategy to drive sales.

● Compiled business intelligence on Agile in the market, learned Agile methodologies, and present recommendations to executive leadership for improving project management governance. Responsibilities:

● Gathered requirements and analyzed data to define project plans and obtain executive sponsorship.

● Collaborated across the organization to remove impediments and facilitate product planning.

● Developed and applied understanding of the market to maintain product roadmaps and prioritize the backlog with an end user-focus.

● Balance team needs with individual contributor objectives to timely complete all milestones. Service Desk Technician (April 2015 – May 2016)

Hired to provide first-level technical support for the company providing data centers and cloud computing solutions for business and enterprise clients.

Achievements:

● Managed the intake, troubleshooting, and documentation of technology service queries with a high degree of accuracy and a sense of urgency to facilitate results for customers. Responsibilities:

● Fielded customer inquiries to identify challenges, provide solutions, and escalated as appropriate. PRIOR EXPERIENCE

Technology Specialist, Denver Public Schools, Denver, CO (Jan. 2013 – April 2015) TECHNICAL SKILLS

Software: Atlassian Confluence, Microsoft Office 365 (Excel, Word, SharePoint, Project), VMWare, SQL

Certifications: Certified Scrum Product Owner

EDUCATION

BA Bachelor of Arts – Political Science, Economics Minor (2012) University of Denver, Denver, CO

Study Abroad: Fudan University, Shanghai, China

AA Associate of Arts

Minneapolis Community Technical College, Minneapolis, MN

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