Logistic Coordinator

RAFAEL SUAZO

*** ********** **, ***. * Brighton, MA 02135 617-***-**** adh2sh@r.postjobfree.com

WORK HISTORY

NanoEnTek America, Inc., Waltham, MA June 2020 – Oct 2020

Logistics Coordinator

Coordinated international and domestic shipments of FDA approved medical products

Processed orders and prepared invoices using computer tracking system (SPS Commerce)

Communicated with customers via phone and emailed in English and Spanish to resolve customer complaints

Participated in weekly team meetings with operations manager and president of the company

RMS International, Woburn, MA Jan 2020 – Mar 2020

Product Specialist

Analyzed current market trends and customer needs to provide product recommendations to sales and design teams

Reviewed purchase requisitions to ensure accuracy in product description and pricing

Utilized Microsoft Dynamic NAV to maintain customer records and update account information

Dell Technologies, Franklin, MA Aug 2013 – Jan 2020

Production Operation Associate

Collaborated as a member of a project management team to introduce new products to manufacturing

Requested materials from internal vendors to fulfill customer’s orders and presented status of sales orders to upcoming shifts

Used SAP to facilitate shipping, purchasing of material packaging, and production of sales orders

Worked cross-functionally with manufacturing, quality assurance, and supply chain to ensure customer satisfaction

Men’s Wearhouse, Franklin, MA June 2013 – Apr 2015

Customer Service Associate

Interacted with customers to provide product and service offerings

Placed special merchandise orders for customers and assisted with booking weddings

Built customer confidence by actively listening to their concerns and giving appropriate feedback

EDUCATION

Dean College, Franklin, MA

Bachelor of Science in Business Management Dec 2018

MassBay Community College, Wellesley, MA

Associate of Science in General Business May 2016

SKILLS

• Bilingual (English/Spanish), Beginning American Sign Language (ASL)

• Proficient in Microsoft Office Suite: Microsoft Word, Outlook, Excel (Badge Levels 1-3)

• SAP, Microsoft Dynamics NAV (Enterprise Resource Planning Program), SPS Commerce, QuickBooks

• Manufacturing Operations (IT Hardware)

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