Manager Insurance

Curriculum Vitae: Crystal Charnley

Personal Information

Full Name : Crystal Raquel Charnley

Identity Number : 940********** (26yrs)

Marital Status : Single

Dependants : None

Gender : Female

Race : Coloured

Cell : 071-***-****

Email address : *******.*********@*****.***

Residential address : Alan Manor, JHB South, Gauteng Education/ Qualifications

1. 2019– UNISA Studies in progress: Higher Certificate in Insurance (90013) (In Progress)

• ISR1501 - Personal Insurance products and practices

ISR1504 - Risk Management and Insurance

SUS1501- Sustainability and Greed

2. 2018 – Regulatory Examination Level 1 – RE5

3. 2017 – UNISA Studies in progress: BA H.SCO - Public Administration and Communication

(Halted)

• COM1501 - Fundamentals of Communication

• PUB1501 – The Nature, Content and Scope of Public Administration 4. 2015 - NQF Level 4 Short -Term Insurance Certificate 5. 2013 - French Beginner's Level

6. 2012 - Matric Certificate

7. 2012 - First Aid Level 1

Curriculum Vitae: Crystal Charnley

Experience:

1. PAYMENTS/ SALVAGE ADMINISTRATOR (MOTOR & NON- MOTOR) Company: RISKSLIP UNDERWRITERS/ FINANCIAL SERVICES Date: July 2018 to Present

Reference: Lesire Make – 011-***-**** // 067-***-**** Duties & Responsibilities

Claims mandate: Taxi, Uber, Busses, Commercial and Personal Lines. Reporting to Manager in a team of six consultants in the claims department. PAYMENTS FUNCTION

1. Processing claim invoices from service providers within SLA turnaround times. 2. Sorting and allocating payments from invoices on the claims system against the various client platforms accordingly.

3. Ensuring that FICA and FAIS regulations are adhered and maintained. 4. Compiling payment bordereaux (s) on various service providers. 5. Requesting payments on the company bank website (online banking) and allocating confirmation of payments back on the system in finalization of claims. 6. Submitting Top Up and Special Bordereaux (s) to the client insurer on claim payments settled or outstanding after every batch payment is fully processed. 7. Ensuring that the insurer is constantly transferring funds (Top-Up’s) into the respective platform accounts in order to settle payments within SLA timeframes. SALVAGE and CLAIMS (MOTOR & NON-MOTOR) FUNCTION

1. Final handler of all total loss /write-off claims once Agreement of Loss or Settlements have been signed.

2. Obtaining information from files and other relevant sources. Informing all client rep’s/ internal parties on receipt of Original vehicle registration certificates and spare keys. 3. Finalizing on salvage claims. Assisting the insurer on monthly reports from salvage dealer reports for management on salvage claims including amounts received and paid. 4. Liaising and negotiating with clients, brokers, claims consultants, bank consultants and salvage dealers.

5. Liaising and negotiating with clients, brokers, claims consultants, bank consultants and salvage dealers.

2. CLAIMS ADMINISTRATOR (MOTOR & NON- MOTOR)

Company: RISKSLIP UNDERWRITERS/ FINANCIAL SERVICES Date: September 2017 to July 2018

Reference: Lesire Make – 011-***-**** // 067-***-**** Duties & Responsibilities

Claims mandate: Taxi, Uber, Busses, Commercial and Personal Lines. Reporting to Manager in a team of six consultants in the claims department. Curriculum Vitae: Crystal Charnley

1. Processing claims received from main catchment and analysing provided claim information against client’s policy towards a register or denying a claim within SLA turnaround times

2. Registering claims according to provided information onto various required online systems and main server according to our company’s SLA’s. 3.Appointing and tracking assessor’s/ Loss Adjusters/ Investigators as needed on registered claims and reverting to brokers/clients within SLA turnaround times. 4. Liaising and negotiating with clients, brokers, assessors/ Loss Adjusters/ Investigators, insurance companies claims consultants, bank consultants and repairers on a day-to day- basis.

5. Referring relevant claims and quantum documentation to necessary departments for recovery and/or third-party purposes.

6. Responding daily to general and claim related queries received both telephonically or via email.

7. Communication to brokers and clients regarding outstanding information and/or status of claim daily.

8. Ensuring accuracy, quality standards and TCF guidelines are adhered to at either claim settlement or repudiation stage.

9. Compiling weekly reports for management on all registered claims progress and finalization of those claims.

10. Recording and monitoring claims estimates onto various online systems including main server to ensure correct loss ratios reports.

11. Communication to underwriting for NCB/CFG adjustments on claim outcome. 12. Liaising and negotiating with clients, brokers, claims consultants, bank consultants and salvage dealers.

3. SALVAGE MOTOR CLAIMS ADMINISTRATOR

Company: RISKSLIP UNDERWRITERS

Date: June 2017 to August 2017

Reference: Lesire Make – 011-***-****

Duties & Responsibilities

Claims mandate: Taxi, Uber and Busses

Reporting to Manager in a team of five consultants in the claims department. 1. Specialized Salvage recoveries handler Commercial claims: Handled a portfolio of transport fleet for total loss /write-off claims.

2. Obtaining information from files and other relevant sources. Informing all parties and insurers of potential salvage recovery from various salvage dealers. 3. Recording, monitoring and finalizing on salvage claims. Compiling monthly reports and presentation for management on salvage claims including amounts received and paid. 4. Negotiation for the best salvage percentage on specific vehicle codes possible whilst maintain relationships.

5. Communication to underwriting for NCB/CFG adjustments on claim outcome. 6. Liaising and negotiating with clients, brokers, claims consultants, bank consultants and salvage dealers.

Curriculum Vitae: Crystal Charnley

4. RECOVERIES & LIABILITIES CONSULTANT

Company: RECOVEREX

Date: July 2016 to May 2017

Reference: HR Dept – 011-***-****

Duties & Responsibilities

Claims mandate: Taxi and Buss recoveries and liabilities handler. Reporting to Manager and Director in a team of two consultants in this division. 1. Specialized Commercial claims:

a) Handled a portfolio of transport fleet recoveries and liabilities for motor vehicle and property claims.

b) Obtaining information from files and other relevant sources. c) Informing all parties and insurers of potential recovery. 2. Negotiation for the best recovery possible whilst maintain relationships. 3. Recording, monitoring and finalizing all motor claims. 4. Compiling monthly reports and presentations (Word & Excel) for both recovery and third- party claims including amounts received and paid respectively. 5. Communication to underwriting for NCB/CFG adjustments on claim outcome. 6. Liaising and negotiating with clients, brokers, claims consultants, third parties and attorneys.

7. Assisting claims department with claims registration on occasion. 8. Compiling payment requisitions to the account department. 9. Assisting supervisor with their monthly administration including increasing recoveries and reducing liability costs.

10. Assisting in finalizing liabilities settlements and recoveries allocations. 5. RECOVERIES ASSISTANT- COMMRISK INSURANCE BROKERS Company: COMMRISK INSURANCE BROKERS (INSETA Learnership & Internship) Date: June 2014 - May 2016

Reference: Elma Snyman / Onicca Mothibi

Duties & Responsibilities

Claims mandate: Bus Accounts, Government Fleet Accounts, Commercial and Personal Lines. 1. Obtaining information from files and other relevant sources. 2. Informing all parties and insurers of potential recovery. 3. Negotiation for the best recovery possible whilst maintain relationships. 4. Recording, monitoring and finalizing all claims. 5. Compiling and submitting monthly reports for both recovery and third-party claims including amounts received and paid respectively to management and client account handlers.

6. Communication to underwriting for NCB/CFG adjustments on any claim outcome. 7. Liaising and negotiating with clients, insurers, third parties and attorneys. 8. Minute meetings whilst insuring the company's best interest. 9. Request payment requisitions to the account department. 10. Assisting supervisor with their monthly administration including increasing recoveries and reducing liability costs.

Curriculum Vitae: Crystal Charnley

11. Negotiation for cost effective settlements to assist management to ensure all targets are satisfied.

12. Ensure accurate interpretation of merits to determine liability of claims. 13. Claims mandate: Motor vehicles and Property claims for both Personal and Commercial clients for various insurance companies. (GIT, Power surge, Fire, Goods Lost/Stolen, Body Corporations and Trustees.)

Skills & Abilities

• Proficient in Microsoft office suite (Word, Outlook, Excel, PowerPoint, Publisher etc)

• Communication skills (verbal, writing and interaction)

• Appreciates learning & training opportunities especially “refresher” developments

• Ability to analyse and be firm once decisions are made

• Attention to detail – Excel and Word reports. Estimates on administrator system/database. Contracts and Policy wordings

• Ability to work professionally under pressure individually

• Ability to process confidential information with due care.

• Proficient in fraud detection and analysis

• Appreciates the mental cluster of team knowledge and dynamic

• Easily adaptable to any sensitive team or work climate

• Considerate towards team members, work colleagues and other employees concerns and opinions.

• LinkedIn Online Courses: Creating Positive Conversations with Challenging Customers- 2020- Certificate of Competence

• LinkedIn Online Courses: Understanding Information Architecture – 2020- Certificate of Competence

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