Office Manager

David B. Lewis

678-***-****

*************@*****.***

EMPLOYMENT

Cotiviti – October 23, 2017 – November 19, 2020 – Office Manager

Was the frontline for all incoming phone calls and Front Desk

oVisitor badges

oTemp badges

Kept detailed log in Excel

Ordered and stocked all office supplies

Handled the hoteling requests for all visiting employees

oKept detailed log in Excel

oSent invites via outlook and reserved desks

Handled the catering for meetings

oKept detailed log for Accounts Payable in Excel

Set up new hires

oTook picture for badge

oSet up desks

Responsible for all incoming and outgoing mail

oUSPS / FedEx / UPS

Responsible for upkeep of floors

oAny type of damage on floor

oResponsible for AED upkeep and website

Responsible for all keys and maps of the 12 – 14 floors

oHelped create floor plan

oCreated fire evacuation plans

Morneau Shepell – January 3, 2015 – October, 2016– Reception - Mailroom Manager – Admin Team

processing In charge of daily mail, and set up the

oUSPS, FedEx, UPS

oSet up the day to day process, sorting, delivering, forwarding

oPicked up mail at post office, and dropped off 2x a day

oOrdering supplies

Set up processing for Return mail and supervised

Ran postage on outgoing mail on Pitney Bowes Connect+, and can troubleshoot it

Helped out where I could (moving offices, setting up PC, heavy lifting)

Facilities

oCopiers

oBreakrooms

oOffice Supplies

Event Committee Member for two years

Front desk, incoming calls, security badges, appointments

Print customer letters for other offices and mail them on a daily basis

Alere – August 2013 – July 31, 2014 – Inbound calls / Minor IT

Reset passwords

Help with site navigation

Give customer tips on how to complete programs

Escalate and Trouble shoot problems / issues customers have

oworked with Client Mangers and Program Managers to resolve issues with websites or customer profile

Answer customer emails

Research and Resubmit customer details if there are problems

Moved and set up desks with computers (installation)

Bank of America - June 2005 – January 2012 - Sales / Customer Service:

Incoming call center for credit cards

Identify & resolve customer concerns

Promote card usage

Sell cash on card and promote sale of premier products

.

EDUCATION

4 year Bachelor Degree at Art Institute of Atlanta

Major : Computer Animation/ Graphic Design

Helped Run / Operated Father’s Service Business

Software

MS Word / Excel / Outlook / Visio / Explorer & Chrome / Photoshop / Illustrator / anything Adobe

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