Sales Executive

RACHEL ANN BARCELLANO DAJON

Blk * Lot ** Duraville Homes Phase 2,

Brgy. Mahabang Parang Angono Rizal, Philippines

Mobile No. +63-966*******

Email add: ***********@*****.***

PERSONAL SUMMARY

Store Manager with 5 years of experience in Apparel and Accessories Industry, Sales Executive with 2 years experience and was promoted as Senior Sales Executive and currently a (promotion- Training) Supervisor in Clothing Industry. A customer focused individual who possess a friendly and personable approach with strong time management skills and the ability to listen carefully and understand the customer’s needs and requirements. Having an insatiable energy to produce results and being able to build an outstanding relationship with the customers.

ACHIEVEMENTS

Excellent Service Award 2019 (Singapore Retail Association) – Gold Award

Excellent Service Award 2018 (Singapore Retail Association) – Silver Award

Receives 3 or 4 compliment letters from the customers a month

Hit 100 percent monthly target of the non-performing Stores (Apparel and accessories industry- 2016)

EXPERIENCES AND KEY RESPONSIBILITIES

SENIOR SALES EXECUTIVE, Aryan (SEA) Private Limited February 01, 2018 to Present

PROMOTION – ZARA Ion Orchard Singapore

To support stores objectives by delivering excellent service in line with our customer service standards and to ensure the effective maintenance of designated sections. Controls the floor section and fitting rooms by leading good example of customer service, handles general customer request and complaints. Ensures that have adequate merchandise stocking and accurate pricing of the stocks. Guides, trains and motivates employees in order to maintain quality standard of work and high morale’s and discipline. Help and assists the Visual Merchandise in order to maintain standard of display. Always monitors and reviews sales performance.

SALES EXECUTIVE, Aryan (SEA) Private Limited July 11, 2016 to January 31, 2018

ZARA Ion Orchard Singapore

To ensures that customers receive an excellent service either face to face adhering to the minimums of customer service and offers information about or suggesting specific merchandise. Continually develop stock knowledge and promotions throughout the store. Assist and help cashier if it is in long queue. Incorporates product back into sales floor and maintains the overall appearance of the store.

STORE MANAGER, The Marketing Company (TMC- wholly own subsidiary by METRO PTE. LTD.)

(Monsoon & Accessorize, FITFLOP, SKECHERS and Butterfly Twist) Sept. 27, 2011 to June 19, 2016

Responsible and accountable for the efficient and profitable operation of Monsoon & Accessorize outlets. Achieve planned daily, weekly and monthly sales and profit and the successful production of the outlet image. Plans and manages all aspects of outlets operations including merchandise management and staff management; minimize sales, inventory control, expense control, loss control to minimize shrinkage, maintain high standard of visual merchandising, housekeeping and customer service programs, lead and develop a team of customer-oriented, highly motivated and dynamic staff.

TRAINING AND OD ASSISTANT, Rustan Marketing Corporation July 01, 2010 to July 22, 2011

Responsible for clerical and administrative duties related to the delivery of training and organizational development programs. Schedules training events, coordinates with Training and OD Manager, obtains and distributes required instructional materials, and communicates schedules and details. Designs/ redesigns customized training programs to address competency. Conducts sales-related training programs sales associates and maintains files of all in-house program materials, manuals and post-program reports. Assist the TOD Manager in developing and implementing other training systems as may be necessary.

HR TRAINING OFFICER, PMST Phils. INC. (S&R Membership Shopping) Sept. 08, 2009 to June 30, 2010

Facilitates programs and seminars, recommends qualified employees to attend specific trainings, create and conduct modules/ orientation for the sales associates and new employees. Distribute training evaluation and seminar reports for analysis of HR Manager. Handles training expenses and logistics, prepares certificates for the attendees. Conduct interviews in agency employees for Operation function and handles company activities and event.

JUNIOR TRANING OFFICER, Robinsons Land Corporation Sept. 01, 2007 to Aug. 31, 2009

PROMOTION

Conducts and facilitates Customer Service Workshop and Achieving Customer Service Excellence to all full time employees and agency-hired in all Robinsons Mall nationwide. Assist Training Manager in conducting In-house Training, orientations and seminars for all employees and outsourcing external programs. Manage Training expenses, logistics, training evaluations and seminar reports. Handle company events and activities, recruitment for the incoming employees and conduct exit interviews.

TRAINING COORDINATOR, Robinsons Land Corporation Sept. 20, 2006 to Aug. 30, 2007

Assist the Junior Training Officer in conducting internal and external programs and seminars. Prepare training materials needed and coordinate the attendance of the participants to their Department. Schedules and coordinate with respective branches regarding trainings to be conducted in their Malls.

SKILLS

Expert knowledge of the selling process and effective techniques

Customer focus

Target driven

Highly proficient in MS Office and various internet applications

People-oriented

Team player

Initiative and self-motivated

EDUCATIONAL BACKGROUND

Graduate BS Psychology, 2006. Trinity College, Quezon City, Philippines

Secondary High School 2002. Our Lady of Peace School, Antipolo City, Philippines

Elementary, 1998. Hope Academy, Angono Rizal, Philippines

SEMINARS/TRAININGS ATTENDED

Singapore Retail Association: Excellent Service Award 2019 (Retail) Workshop – Gold Award

August 23, 2019; Singapore Retailers Association (SRA) 1 Coleman Street, The Adelphi #05-118,

Singapore 179803

Retail Service Excellence: Excellent Service Award 2018(Retail) Workshop – Silver Award

September 13, 2018; Singapore Retailers Association (SRA) 1 Coleman Street, The Adelphi #05-118,

Singapore 179803

Teambuilding Course

July 13, 2017; Novotel Singapore Clarke Quay, 177A River Valley Road Singapore 179031

Manager/Supervisor Coaching Coarse

April 29, 2015; 313@Somerset, 313 Orchard Road, Singapore 238895

WSQ Performance Management (Leadership and People Management)

July 07 to 08, 2014; School Of Economics & Social Sciences, Singapore Management University, 50

Stamford Road, Singapore 178899

UK International Conference 2013 (Monsoon & Accessorize)

September 01 to 05, 2013; Monsoon Accessorize Head Office, Nicholas Road, London, W11 4AN

Back-to-Basics Marketing: Build, Replicate, Accelerate & Product and Other Marketing Basics

April 25, 2011; Ayala Museum, Makati City Philippines.

Train the Trainer

January 27, 28, & 31, 2011; Rustans Marketing Corporation Head Office, Makati City Philippines

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