Engineer Support

Sivakumar P

Mobile: +91-984*******, E-mail: ****.*****@*****.***

Objective

To be a part of an organization that provides a challenging job role and utilizes my technical and managerial skills for achieving the common goals of the company and self.

Professional Summary

Around 18 Years of experience in IT Industry with a Bachelor Degree. Worked extensively with Implementation, Configuration, Administration and Troubleshooting of Microsoft Windows server 2008 and windows XP, 7,8,10 and Ubuntu desktop version. Troubleshooting and replacing desktop, server Hardware.

Proficient in the troubleshooting aspect as well as the analysis of performance bottlenecks pertaining to the Windows server architecture.

Core Strength

Microsoft Windows 2003/2008/2012 Implementation, troubleshooting, Administration and Support

Active Directory Administration support.

Planning, maintaining and supporting information systems in a wide range of computing environments with Windows 2008/2012 Server, windows XP, 7,8 & 10.

Installation, troubleshooting and replacing the Hardware in HP, IBM and DELL Desktop, servers.

Learner and always eager to learn new technologies.

Education Qualification

Graduation

B A Economics from University of Madras

Additional

Certifications

Advance Diploma Course in Computer Service Engineer (Accel)

CCNA Sans Bound Solution (p) Ltd., Chennai.

Software Proficiency

Operating Systems Windows XP, 7, 8 & 10 and Ubuntu Desktop

Servers OS Windows 2008/2012.

Services Active directory /File and print services/DNS

Ticketing Tool Centralized desk management web interface

Remote Tool RDC, Team viewer and Any desk

Hardware Dell server, laptop, Desktop.

Work Experience

Bajaj Capital Ltd., July -2005 to May - 2019

Asst Manager IT

Bajaj Capital Ltd, which is a 5 decade old organization in the field of Financial Services Industry. I have been working in Bajaj Capital for over 14 years in the profile of IT support (Systems & Networking) for their South Zone branches.

Environment: Windows XP/7/8.1/10,Ubuntu, Windows server 2008/2012, Symantec antivirus server,

Job Profile

Installation, Configuration and Troubleshooting of Windows 2x Servers.

Performed hardware, software installations and technical support

Providing complete network solutions starting from planning.

Configuration, installation, and maintenance.

Maintaining a Virus free environment in the network by installing

Configuring dial-up / ADSL networking to access Internet

Installing Network Print servers and monitoring the printer usage

Managing Backup and Restoration Data in 2k server

CUBE with SQL Database ( Inbound call setting )

Maintaining Crisil Software & Data Backup in all Branches wise.

LAN infrastructure maintenance including structured cabling.

Internet utilities Remote Desktop accessing branches in various locations

Just Trade Dept ODIN software and Network issue support

Mail box corrupted issues & Web mail Access.

CCTV Support Regional / Zonal and Branches.

Bio matrix attendance

Installed and configuring user level UBUNTU Linux configured in systems and Laptops

System Installation and Maintenance for all Regional / Zonal Office & branches in Entire South region.

V Care InfoTech Mar 2004 to June 2005

Customer support Engineer

V Care Communications Pvt Ltd., is into service of Desktop/ Laptop, Severs and other computer peripherals having a large number of clients under AMC's which its core competency.

Job Profile

Maintained AMC for Hardware (PC’s, Servers, Laptop’s and Printer’s )

Installing, Configuring and troubleshooting Win NT and Win95,98 & xp

Installation and maintenance of PCs, Networking Products and Peripherals.

Installing and Maintaining Tally

Provide Software, Hardware, Network Support and Operating System support

Configuring Microsoft outlook for user and troubleshooting Mail Problem.

Getting and renewing Annual Maintenance Contract

SYSCARE Sep 2001 to Feb 2004

Customer Support Engineer

JOINWIN

Service Engineer (Trainee) Mar 1999 – Aug 2001

PERSONAL DETAILS:

Date of Birth 21/01/1974

Marital Status Married

Sex Male

Languages Known English, Tamil

Nationality Indian

Father’s Name N. Prabhakaran

Contact Address No.6/8, Friends Avenue, Arumbakkam, Chennai 600106

CTC 5.5Lakhs

Dated:

Place: Chennai (P Sivakumar)

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