Manager Executive

MATTHEW L. HERZBERG

**** **** *********** ***** ************, Arkansas 72701

479-***-**** ***********@*******.*** Matthew on LinkedIn

SUMMARY

An accomplished quality and results-driven organizational change management professional with extensive experience in software implementation and business process design across various industries in Fortune 100 companies. Assists organizations to implement challenging, large-scale transformations to achieve process optimization, employee adoption, and return on investment. Contributes to company success through innovation, data analysis, cross-functional collaboration, and holding himself accountable for role/project scope and results.

Change Management Strategy Change Impact Analysis Stakeholder Analysis & Action Planning

Change Agent Network Change Readiness & Adoption Assessments Executive Alignment & Communication

Learning Design, Development, & Implementation Communication Strategy, Planning & Implementation

Project Management Business Process Mapping Software Design & Implementation Agile & Waterfall Methodology

EXPERIENCE

WALMART SUPPLY CHAIN, Bentonville, AR.

Senior Manager II – Change, Training, & Communications, 2019-Present

Designed and developed change management strategies, processes, and implementation plans to achieve associate adoption and accelerate business value for distribution center processes and warehouse management software transformation.

Collaborated with Business Process Owners to analyze current and desired future state processes to collect, validate and analyze change/audience impact data.

Created change readiness dashboards to visualize change impact data trends for 68 job roles and create user-centered plans for engagement, training, and communications.

Analyzed change impact data and presented summary insights, implementation actions, and risk mitigation plans to program leadership and executive stakeholders.

Analyzed change impact data to create resistance plans strategy including coaching and communications engagement tactics.

Designed change readiness and adoption assessment strategy, surveys, analysis approach, scorecards, and implementation plan.

Created change agent network strategy and processes for highly impacted associate audiences.

Managed Deloitte resources supporting the change initiative.

INTERACTIVE SERVICES, Bentonville, Arkansas

Vice President Learning Solutions - Interim, 2019

Designed learning solutions for Fortune 200 clients aligned with strategic business objectives for West territory.

Presented solution proposals and designs to client executives.

Guided production teams in development of learning solutions and technology needs.

Identified client business metrics for solution evaluation and ROI.

Built marketing campaign for client prospects.

Support and manage sales cycle for west region pipeline.

WALMART INTERNATIONAL (INTERACTIVE SERVICES), Bentonville, Arkansas

Change Consultant (Contract), 2018-2019

Designed and developed change management strategies, processes, and implementation plans to achieve associate adoption and accelerate business value for international markets and processes associated with procurement, merchandizing, and space/assortment software transformations.

Collaborated with Business Process Owners to analyze current and desired future state processes to collect, validate, and analyze change impact data.

Analyzed change impact data and presented summary insights, implementation actions, and risk mitigation plans to program leadership and executive stakeholders.

Created communications strategy including media analysis, channel approach, and analyzed change impacts to develop implementation plans.

Developed learning strategy analyzing audience needs, change impacts, and future state business processes.

Designed change readiness and adoption assessment strategy, surveys, analysis approach, and scorecards.

Created change agent network strategy and processes for highly impacted associate audiences.

Built change management project plans for international markets including market-specific change/audience impact analysis, stakeholder analysis, training, communications, change agent network, resistance management, and change readiness/adoption assessments.

Consulted and advised international market and change leads in the execution of change management project plans.

Managed learning consultants supporting the change initiative through design, development, implementation, and portal build ensuring the solution was delivered on-time and within budget.

Implemented communications plan, change agent network, training plans, and change readiness/adoption assessments.

KPMG (EDUCE GROUP), Fayetteville, Arkansas

Associate & Consultant, 2016-2017

Business consultant for talent management software implementations including, Cornerstone On-Demand, Oracle Fusion HCM, and custom talent software solutions.

Assessed business needs and advised clients on best-practices and process optimization associated with talent management strategies.

Facilitated business process design workshops, mapped current and future state business processes, gathered client requirements, and presented fit-gap analysis to client executives and project teams.

Authored and maintained Business Requirement Document (BRD) through software design and development for custom solutions.

Analyzed client data for integrations and reporting design.

Created and managed project plans including configuration, testing, and technical integrations to achieve go-live timelines.

Managed UAT script writing process, status updates, and backlog.

Provided change management, training, and communications consulting associated with software implementations.

WALMART STORES (INTERACTIVE SERVICES), Bentonville, Arkansas

Learning Director & Consultant, 2014-2016

Consulted, designed, and implemented leadership and associate learning solutions for Walmart stores training transformation.

Facilitated design workshops to create learning solutions aligned with business goals.

Presented learning solutions to program leadership and stakeholders at all levels.

Designed user-centered performance support solutions and systems.

Led team of learning managers, instructional designers, graphic designers, and programmers to build solutions.

Ensured solutions were delivered on-time and within budget.

TYSON FOODS, Springdale, Arkansas

Director of Training and Organizational Development, 2008-2014

Talent management lead for International Operations, Finance & Accounting, and Corporate Purchasing business units working with executive leadership teams and managers to improve and execute associate performance processes including talent reviews, succession planning, performance management, individual development plans, and leadership development.

Redesigned enterprise performance management strategy, processes, core competencies and software for all hourly and salaried roles and created change management strategies and plans for implementation.

Led and managed the Tyson Leadership College including curricula, instructional designers, facilitators, vendors, marketing, budget and ROI analysis.

Designed and implemented custom associate development programs aligned with strategic objectives including change management for implementation.

Implemented personality assessments including Birkman Method, Hay Group Emotional Intelligence, and MBTI providing individual feedback, team building experiences, and individual development plans for assigned business units.

EDUCATION

UNIVERSITY OF TULSA, Tulsa, Oklahoma

Master’s, Industrial/Organizational Psychology

NORTHERN ARIZONA UNIVERSITY, Flagstaff, Arizona

Bachelor’s, Psychology & Business Administration

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