Engineer Support

R. Aravindan, CCNA®

Mobile:+91-894*******

E-mail:adh2lh@r.postjobfree.com

Address: Chennai, India

IT Support Engineer – System Administrator

PROFILE & VALUE

CCNA® Certified, with the overall experience of 5+ years as an IT Support Engineer with top notch organizations

Hands-on experience providing end-user support in high availability, mission critical support operation

Proficiently handled installing and configuring hardware, software and networking components; applied troubleshooting skills toresolve issues with the assigned IT assets

Expertise in handling desktop and laptop configuration, printer configuration, and application support including Windows operatingsystems and software

Proven experience in incident management, service request management, and problem-solving

QUALIFICATION & EXPERTISE

Hardware/Peripheral/Software

Troubleshooting

Customer Service

Technical support

Wireless Networking

Switches/Routers

TCP/IP Protocol

LAN/WAN

Problem-Solving

Analytical skills

Time Management

Disaster Recovery

EDUCATION & CREDENTIAL

Degree

B.E in Computer Science and Engineering

MRK Institute of Technology, Kattumannarkoil, Tamil Nadu, 2014

Training

Cisco Certified Network Engineer (CCNA) - CSCO13086731

Certified for participation in PCB Design Workshop

Attended In-plant training in Kaashiv InfoTech at Chennai

CAREER PROGRESSION

2020(Feb – Mar) Adecco India Pvt. Ltd IT Support Engineer

Client:general electric(Short Time Project)

Installing and configuring computer Hardware, Operating Systems and Applications

Monitoring and maintaining computer systems and networks

Talking to staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues

Troubleshooting system and network problems and diagnosing and solving hardware or software faults

Providing support, including procedural documentation and relevant reports

Setting up new user’s accounts and profiles and dealing with password issues

Responding within agreed time limits to call-outs

Remote support to the customers by Ammy Admin,Team viewer, NetMeeting

Installation and support Mail Configurations

Support during the software installation.

Troubleshooting the Network related issues.

Logging and keeping records of customer/employee queries.

2018 - 2019 3i Infotech Consultancy Services, Chennai IT Support Engineer

Client: Indian Oil Corporation Limited

Partner with IT Support Team Manager to ensure all SLA’s are met consistently

Provide complete ownership of all IT related issues and effectively communicate with customers on problem resolution

Conduct root-cause analysis of IT problems with the help of 2nd and 3rd level support staff

Perform system software and hardware maintenance, evaluate, test and integrate upgrades to operating systems, support softwareand applications

Troubleshoot tech issues, in person and remotely, including help desk operations and desk side support

Resolve complex issues and apply technical knowledge to improve and create support procedures and documentation

Maintain network performance by performing network monitoring and analysis, performance tuning, troubleshooting networkproblems and escalating problems to vendor

Responsible for providing IT assistance to include application support, hardware, and software installation and troubleshooting

Provide application support for Citrix, MS Outlook and proxy settings

Responsible for the implementation, support, administration, and management of Windows XP/7 workstations and servers

Perform troubleshooting of network traffic configuration, identifying the fault, ethernet cards, configuring network protocol, TCP/IPand its services, based on the customer requirements

Involve in installing and configuring McAfee Anti-Virus

Conduct configuration and management of AD ID & Group Policy

2017– 2018 Precision Informatic (M) Pvt Ltd., Chennai IT Support Engineer

2016 - 2017 Ensure Support Services Private Ltd., Chennai IT Support Engineer

Client: Mando India Automotive Private Limited

Involved in troubleshooting network connectivity in a LAN/WAN environment

Responsible for installing, upgrading, supporting and troubleshooting printers, computer hardware, and any other authorizedperipheral equipment

Responsible for monitoring, managing, troubleshooting and restoring service to any terminal service client/personal computers thathave authorized access to the network

Ensured that new employees have their machines ready to go; troubleshoot software and hardware issues on Macs, Windows andLinux machines

Enabling Nortel & Cisco switch port, VLAN in the L2 switch for the entire network

Performed installation and configuration of Nortel IP phone 2004 and CISCO IP phone 7940, 7942 VOIP

Involved in troubleshooting remote user issues including VPN, smartphones, and hardware failures often over long-distanceconnections and across time zones

Followed change management procedures, that included maintaining records of daily data communication, problemsand remedial actions, and installation activities

Applied advanced troubleshooting techniques to provide unique solutions depending on customer use cases

Carried out a risk assessment of computer systems and identified controls to mitigate risks considered by the management

Performed work related to security and disaster recovery needs such as system backup or restoration, and operational support

2014 - 2016 Crown Solution India Pvt Ltd., Chennai L1- Technical Support Desktop Engineer

Client: Wipro Technologies Chennai

Provided troubleshooting and technical support via phone, web-based tools, and e-mail

Advised clients regarding the products use and addressed specific user issues

During problem escalations, acted as a liaison between customers and Tier 2 Support, and assisted the clients from issue initiationthrough resolution or escalation

Performed problem and customer situation management, escalate to the next level of support when necessary, communicatecritical case status to management

Utilized multiple applications and technical tools to assist in troubleshooting, communication, and time management

Assisted in the resolution of Enterprise technical support issues including hardware/software configuration problems, productfailures, and technical inquiries

ADDITIONAL INFORMATION

Date of Birth: 09th Aug 1992

Linguistics: English and Tamil

Passport Details: N5167168 valid till Dec 2025

Referencesavailable on request

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