Manager Training

PROFILE OF

CRISTINA R. DELGADO

Unit L* Embassy Gardenhomes, West Triangle, QC, 094*-*******, *********@*****.***

TRAINING & DEVELOPMENT

Organizational Development * Human Resources

A highly experienced Trainer, Human Resources and OD Practitioner with a comprehensive and strategic understanding of HRM, business and technical issues and organizational change. Able to devise and implement coherent HR strategies and training programs while improving internal processes and procedures within a demanding environment, project deadlines and budgets.

Strengths in:

Training Development, Design & Facilitation/ Virtual Training

Culture & Image Development

Recruitment & Talent Management

Rewards Strategy

Health and Safety

HR Systems

ISO Certification

Team Building

Customer Service Program

Performance Management

Quality Management

Psychometrics & Behavioral Assessment Tools

Coaching and Counseling

Employee Engagements

Values Formation

Presently, I am the Senior HR & Training Consultant of Continuous Knowledge & Development (CKD) Management, HR & Training Consultancy. I have over 23 years of experience in HR, Training, OD and Management services. I have designed training programs and spoken at numerous industries presenting a wide range of topics relating to Effective Customer Service, Quality Management, HR Structure, Effective Sales,Team Building, 6S of Housekeeping, Civility in the Workplace, Work and Values Enhancement Program, Positive Discipline, Leadership & Management Programs, Problem Solving and Decision Making, Human Relations, Image and Personality Enhancement Program, Basic Supervisions, Performance Management, Coaching & Counseling and Strategic Planning. I have worked as HR, OD & Training Manager/Consultant in different industries like manufacturing, construction & engineering, retail, healthcare, sales & marketing companies holding key positions.

EDUCATIONAL ATTAINMENT

Master of Science in Industrial and Organizational Psychology, De La Salle University 1996-1998

Bachelor of Science in Psychology, St. Joseph’s College, Quezon City,

Deans Lister 1988-1992

A Diploma Program on Curriculum Design and Research Methods

De La Salle University, 2004

A Diploma Program on ISO:2008

Internal Quality Audit, TUV Rheinland, 2009

A Diploma Program on Quality Management Representative Course

TUV Rheinland, 2010

A Workshop on HR Metrics & Employee Engagement Completion

2014 HR Summit & Conference, Suntec, Singapore

AFFILIATION

Philippine Society for Training and Development (PSTD)

Member, 2003-present

People Management Association of the Philippines (PMAP)

Member, 2004-present

Hospital Personnel Management Association (HPMA)

President- 2003-2010

HR Professionals Worldwide (HRProWorld)

Member, 2014-present

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