Manager Customer

Location:

Posted:

November 23, 2020

K Marina Xavier

E mail : *************@*****.***

JOB OBJECTIVE :

To work in a professional atmosphere where I can improve my skills, which

could be useful for the growth of the company in achieving Goals and

Objectives.

WORK EXPERIENCE :

1. Worked for Dr Reddy's Institute from January 2007 to 2008 as a spoken english faculty.

2. Worked for 24/7 (2008 to 2009) as Customer Service Executive.

JOB PROFILE :

* Workes on billing queries.

3. Worked for HSBC ( International) since 2009 till 2012 as Customer banking officer,

gained experience in several departments.

a). Collections department for a year.

JOB PROFILE :

* Dealt with Account opening, Closing and transactions in and out of customer's Account.

b). Worked for Complaints and Quality department for 2 years.

* Dealt with customer complains through calls and emails (Internal - within the department and external - the clients).

Investigate the problem and check if its customer or bank error and resolve the issue.

4. Worked for Genpact (International) as Process developer since 2012 to 2014.

JOB PROFILE :

Worked on Denials. Investigate on denied payments and get the claim re-processed.

Role in the Team :

Do Team’s daily & weekly reports.

Handle client escalations.

Audit team’s daily work.

Train new batch.

Assign daily work to the team.

HR Spoc – dealing HR issues within the team by being a mediator between HR manager & the team.

5. Worked for Glendale Academy (Glendale group of schools) as HR recruiter from 2017 to March 2020.

EDUCATION:

1. High school passed from Little Citizen School, Hyderabad.

2. Intermediate passed from Webster Junior College, Mehdipatnam.

3. Graduation in Science from Vijaya Institute, Hyderabad.

K. Marina Xavier