Kyle Dawson, MCP, MCSA, MCTS

*** * **** ******, ***. 1A, New York, NY 10021 732-***-**** adh26h@r.postjobfree.com www.LinkedIn.com/in/KyleDawsonIT

Senior-Level Information Technology Leader

IT Infrastructure Strategy & Road-Mapping Team Training & Leadership Process & Performance Improvement

Enterprising, industrious IT Leader with 15+ years of success identifying organizational needs and implementing solutions that amplify efficiency, reduce costs, and enhance performance. Successful in managing budgets, leading multiple projects concurrently, and adhering to all budget and timeline requirements. Skillfully manage the device and technology asset lifecycle from selection, to rollout, inventory, upgrades, and depreciation. Experienced in managing and motivating customer service-oriented teams, providing exceptional user support across multiple locations, and consistently ensuring 24x7 technology support, availability, and security. Expertise includes:

IT Infrastructure Strategic Planning Project Management Policy Development

Cloud Infrastructure Management Data Warehousing, Reporting, & Analysis Data Governance

Uptime Monitoring Backup & Disaster Recovery Incident Response Processes

Enterprise Platform Management Web & Mobile Application Hosting Security Operations

Technical Proficiencies: Windows Server 2008, 2012, 2016; Windows XP/7/10 Mac OSX; Office 365; Wired / Wireless Networking; Cisco Meraki Switches/Firewalls/Access Points; Meraki Mobile Device Management; VPN & Wireless Support; Cloud Computing / VMWare; Remote Support with TeamViewer; VOIP; Apple iOS / Android Support; Casper / Addigy Apple Management; and ADS, LDAP, DNS, DHCP.

Notable Accomplishments:

Built the LeadDog Marketing (LDM) IT department from the ground up, implementing a lifecycle rotation for IT equipment, setting up a Cisco Meraki network, including wireless access points with one SSID and migrating all critical IT systems to a cloud platform.

Reduced paper and toner consumption waste by 80% at LDM by implementing a Paper Cut System.

Following CSM’s purchase of LDM, migrated company’s PBX to a Cisco Spark/Webex phone system with all VOIP setup and configured global cloud systems.

Considerably improved performance and cut costs on maintenance at CSM by consolidating virtual servers and physical servers.

Successfully built and managed the CSM sound system used for large-scale events running live-streamed panels with guest speakers.

Managed CSM’s global IT management system, Addigy, to update and manage Mac computers.

Effectively installed a building-wide security system at SS White Technologies, including 35 cameras.

Professional Experience

CSM Sport & Entertainment, New York, NY

(formally LeadDog Marketing Group)

Regional IT Lead, NE 10/2018 – Present

Promoted into position to lead the IT support of 400 employees across the USA, including four primary offices and a 25% remote workforce.

Manage the budget for the NE region, supervise one staff member, and acted as NE region representative for the Infrastructure Team.

Configured, trained staff on, and administered CSM Global cloud systems, BOX, O365, Cisco Spark/Webex, MS Teams, Addigy/JAMF.

Managed Virtual Server infrastructure (VMWARE), consolidating physical hardware for improved performance and ROI.

Researched, planned, and implemented migration from PBX to VOIP phone system.

Performed tier 1/2/3 for PCs & Macs and Windows servers.

Made regular reports to COO/CFO on needs, requirements, and status of IT.

LeadDog Marketing Group, New York, NY

Senior IT Manager 9/2015 – 10/2018

Managed team of two, providing IT support to over 200 employees across two primary office locations and a 15% remote workforce.

Moved company to a true lifecycle rotation for all hardware.

Managed budget for IT department, including negotiating IT vendor contracts, saving 10% annually.

Migrated critical IT systems like storage and email to cloud services leveraging global scale.

Performed tier 1/2/3 for PCs & Macs and Windows servers and managed Virtual Server infrastructure (VMWARE).

Worked with outsourced vendor to manage server patching and network up time.

Worked with team to install Meraki Firewalls in NYC and SFO Offices.

McCANN Health, New York, NY

(formally RCW)

IT Manager 8/2014 – 8/2015

Promoted into role to manage a team of six, providing support for 500 users, 25 servers, on a three-year lifecycle.

Managed budget for IT Operations, including negotiating IT vendor contracts for equipment and services.

Managed migration from backup tapes to cloud-based backup for 25 servers.

Served as a liaison between department management and team members to provide better support.

Acted as the Project Lead on all major work, including server consolidation and cleanup and network closet re-wiring.

RCW, New York, NY

Senior System Administrator / Team Lead 4/2012 – 8/2014

Led IT Team of 3 to support 200 users and six servers.

Managed budgets for refresh on all company hardware.

Deployed Casper across the company to manage 160 Macs with updates, patches, and imaging.

Maintained servers for small businesses such as Server 08, Server 03, storage, and backup servers.

Managed Xinet Server built on Red Hat for Creative Department.

Index Engines, Holmdel, NJ

Support Engineer 3/2011 – 4/2012

Set up computers and user accounts for new employees in Active Directory.

Worked with proprietary software to catalog and index backup tapes for searching and extraction.

Managed test lab using Windows 95-7, NT-2008 Server, and Exchange 5.5-2010.

KD Computing, Aberdeen, NJ

Independent Consultant / Computer Technician 1/2009 – 3/2011

Built personal computers to customer specifics and design and install home/small business networks.

Troubleshot user problems with operating systems, application programs, and internet connectivity.

SS White Technologies, Piscataway, NJ

Client Technology Specialist 5/2004 – 12/2008

Set up user accounts in Active Directory and created email accounts in Exchange.

Set up and maintained Exchange 2003 server, as well as Windows 2003 servers.

Managed imaging, backups, and restores using Symantec Backup Exec. and Norton Ghost.

Supported over 200 local users and 100 global users, including sales members outside the company.

Bozell, New York, NY

Mobile Engineer / Help Desk 2/2001 – 7/2002

Troubleshot problems with operating systems, application programs, network, and internet connectivity.

Serviced laptops and troubleshot network servers, mail servers, and electronic mail.

Performed hardware diagnostics and replacements on Windows OS compatible machines.

Education & Certifications

Chubb Institute, North Brunswick, NJ

Certificate in Computer Technical Support

CompTia A+, Net+, Security+ Certified, Microsoft Certified Professional (MCP) Microsoft Certified Systems Administrator (MCSA) Microsoft Certified Technical Specialist (MCTS)

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