JENNIFER LEXA

PAVLOVSKA

**** ***** ****, ********, ** 55379, 612-***-****

SKILLS

Trained in CPR

Written communication

Customer relations

EXPERIENCE

Work Crew Supervisor

MRCI Shakopee, MN

February 2020 - May 2020

Organized daily operations and managed labor for individuals with developmental disabilities

Organized, led, and trained clients to complete projects within established guidelines and time frames.

Maintained client relations with supervisors to final job completion

Update client records to reflect job performance and conduct

Direct Support Personnel

Pinnacle Services Minneapolis, MN

April 2017 - February 2020

Assist individuals with developmental disabilities in their homes and the community, providing critical support.

Provided Compassionate, confidential consideration in regard to clients ability to perform required tasks

Wrote reports detailing support and service provided throughout each shift.

Maintained schedules for medical and social needs, including transporting clients to appointments.

Provided encouragement, coaching, and emotional support to help clients achieve established goals.

Observed all regulations for client safety and wellness, including OSHA requirements.

Guided clients in administering proper dose and timing of medications.

Supported individuals' personal hygiene by helping with basic tasks.

Coordinated recreational activities and medical appointments for assigned clients.

Assisted with daily client needs such as transportation, bathing, and meal preparation.

Sales Associate / Resolution Expediter

Home Depot Burnsville, MN

January 2000 - January 2014

Guided parties toward mutual agreement by employing skilled mediation techniques regarding special order sales that were not to the customers satisfaction

Conferred with disputants to clarify issues, identify underlying concerns, and understand respective needs and interests.

Kept all areas clean, organized and in line with company professional standards.

Stayed busy during slow work periods, frequently handling merchandise to fill and complete orders.

scheduled installations for contractors.

Assisted customers with sales and service needs.

Approached and solved work problems with initiative and knowledge of installation operations.

Troubleshoot problems and developed successful solutions.

Helped team handle high-volume work by prioritizing tasks and organizing supplies.

Enhanced customer satisfaction with fast, knowledgeable customer service.

Collaborated with team members to meet daily demands and handle challenging projects.

Updated office files daily and kept records organized.

MVP Information Desk Associate

Canterbury Park Shakopee, MN

April 2014 - September 2017

Assisted guests with entertainment desires, recommending transportation. setting up reservations, and coordinating transportation.

Educated guests about area attractions, top restaurants, and available services.

Made and confirmed reservations, printed member cards

Worked for several trainers preparing horses to exercise in the morning workouts. and cooling them off after training and racing

EDUCATION

Certified Nursing Assistant

Minnesota School of Buisness, Eden Prairie, Minnesota

December 2017

Phlebotomy

Dakota County Technical College, Rosemount, Minnesota

January 2011

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