Manager Service

Sara O’Neill

** ******** *****, *******, ** *****

973-***-**** **********@*******.***

INFORMATION TECHNOLOGY AND RELATIONSHIP MANAGEMENT EXECUTIVE

High-energy individual with years of achievement in Global Infrastructure Technology.

Accomplished communicator with proven record in building collaboration between workgroups and management.

Motivated team player interested in complementing a leadership team in a technical organization.

Proven abilities developing and directing cost-effective high-quality solutions for top financial firms.

Experience:

Deutsche Bank – New York, NY October 2016 – May 2019

Director - Head of Storage Engineering Services, Global Technology Infrastructure

Accountable for the Program, Product and Communications for all Storage Services initiatives for all storage technologies.

Deliver global profit-and-loss commitments across the storage portfolio by creating and sustaining indispensable products and services that are highly valued by business CIOs and users.

Define the Product Strategy and delivers Product Roadmaps based on strategic business understanding and insights as to how new or existing services generate competitive advantage for infrastructure clients and align with platform strategy.

Accountable for innovation processes that identify the most valuable ideas to be pursued for storage and platform.

Responsible for Legal and Regulatory Storage compliance.

Develop lean and highly standardized solutions to serve the growing demand for flexible and reliable storage & physical, virtual platforms.

Responsible for the delivery of all Storage products, including Backup, File, and Block Storage.

Manage Storage refresh and migration for the estate and perform host remediation as part of the transformation.

Director- Lead Technology Manager, GIRM Chief Information Office

Responsibility and oversight for technology delivery to support the GIRM programs and services

Building and validating a technical architecture strategy and roadmap in support of GIRM objectives

Developing and managing a coherent and deliverable technology plan, with appropriate resources

Assuring delivery of all IT projects within their domain

Implementation of in-house and third party applications, both directly and through internal service provision

Supporting a successful architecture and design authority

Close coordination with service functions heads (eDiscovery, Records Management, Archiving) and head of GIRM Change function to assure coordinated delivery of technology and business change

Participating in the development of the GIRM business strategy, objectives, and priorities

Participating in, and aligning with, the CTO’s delivery of key DB IT infrastructure objectives, including “Everything as a Service”

Evangelizing the strategy and bringing about cultural change

Morgan Stanley – New York, NY October 2015 – October 2016

Consultant- Enterprise Infrastructure Risk Portfolio Oversight and Delivery

Responsible for driving a comprehensive view of Enterprise Infrastructure’s, EI, risk projects and programs.

Manage the work effort for Risk and Cyber Security initiatives across EI and Technology Information Risk divisions.

Improve delivery through a holistic approach to risk reduction, demand management / prioritization, delivery management and governance.

Technical resource to drive progress on major Risk, Audit and Strategic Cyber Security initiatives.

Introduced a proactive reporting function across the EI towers that improve the way the firm executes on the risk control framework.

Rationalize resource alignment across the portfolio to manage and reduce expenses.

Reviewed dependencies and gaps across the initiatives to improve transparency and execution of critical and strategic deployments.

Tiffany & Co. - Parsippany, NJ November 2014 – May 2015

Global Head of Network, Voice and Teleconferencing Services

Responsible for worldwide network infrastructure, including network hardware and data circuits. Also ran IP voice services and owned the direction and implementation of Tiffany’s global voice strategy.

Responsible for the engineering and implementation of global video conferencing capabilities.

Ran all initiatives related to the global network, wireless infrastructure and IP Voice technologies.

Partnered with business unit leaders to identify opportunities, requirements and solutions to support business growth, change, and development with the introduction of new systems and technologies.

Responsible for the establishment of standards for network and telecommunications globally.

Recommended and implemented process and standards based on design, workflow, implementation and documentation for all activities of the service.

Responsible for development, implementation, capacity planning, operations, monitoring and evaluation of wide and local area and IP telephone systems.

Planned and oversaw project management of network projects and budgets.

Designed and documented technology roadmaps for all components of the network infrastructure.

Improved user satisfaction, network speed, network reliability and stream lining technologies that ride the network (data, voice, wireless, etc.).

Recommended short and long-range planning for the technology infrastructure: setting goals, program objectives/strategies/activities, training, evaluation, budgeting.

Assisted in the development of the Strategic IT Plan. Ensured compliance with the Strategic IT Plan, supported standardization and consolidation.

Ran the Disaster Recovery/Business Continuity plan and activities.

Ensured fiscal responsibility by adhering to financial policies, evaluating return on investments, controlling costs and project budgets.

Bank of New York Mellon, Jersey City, NJ April 2013 – May 2014

Global Head of Distributed and Mainframe Storage

Accountable for all storage technologies, budget and services deployed globally. Responsible for all functions (Plan, Build, and Run), leading a team of resources globally and cost-effectively managing capital and operating budget, with responsibility for Midrange & Mainframe Storage and Backups globally. Challenged to transform and build a best in class innovative Storage Service for the firm.

Launched a comprehensive storage transformational program and strategy in order to run Storage as a Service:

Optimization: Drove the storage optimization project using OE (Operational Excellence) methodology. Project benefits included reducing storage provisioning cycle times, improved storage provisioning metrics, tier rebalancing and reduced waste related to inefficient use of storage.

Automation & Tools: Automated the provisioning for SAN, NAS and Backup deployments globally. Built a new storage utilization portal. Portal is used daily for provisioning or client inquiry in the effort to drive utilization up, minimize whitespace and give transparency into how much storage is supported in the estate. Increased transparency into the storage footprint supported and ROI at a host, application, Line of Business Manager or CIO level. Built storage self-service utilities & intuitive tools for anyone in the organization to leverage.

Leading Edge Infrastructure: Led storage infrastructure upgrade that improved reliability through reduction of interruptive incidents. Refreshed over 200 storage assets globally and created migration factory to reduce financial maintenance obligations and footprint of assets with expired leases. Built new storage infrastructure for new trading floor.

Quality and Process Improvement: Implemented ITIL standards for product releases, maintenance, monitoring and incident management on a global scale. Documented step-by-step procedures and created scripts to manage crisis and automated disaster recovery. Reduced disruptive incidents and restored business confidence. In process reviews discovered gaps and reclaimed storage due to having inefficiencies. Setup time & motion studies to improve process.

Technology Efficiencies: Directed large-scale storage SAN & NAS migrations and upgrades. Slashed consultant expenses, consolidated vendors and optimized human capital resources based on industry standards to deliver reduction in annual expenditures. Implemented new hygiene program to upgrade SW across the storage enterprise on a regular basis.

Team Leadership: Developed and empowered a cohesive team, with a shared vision based on ownership, accountability and dedicated service. Encouraged collaboration by bringing together people with different experiences, backgrounds and views to create a supportive environment for effective problem solving and innovation in the organization.

JPMorgan Chase, New York, NY June 2010- March 2013

Executive Director/Client Engagement Head for Global Technology Infrastructure May 2012–April 2013

Run the Client Engagement Program for Infrastructure to create a professional, consistent, and disciplined role across Global Technology Infrastructure towers in order to improve current Single Point of Contact / Client Relationship Managers. Modeled the program via process improvement, best practices, and skill set assessments, tools, and guidance. Work to get the right balance between pushing out required technology, helping customers adopt new technology offerings, and optimizing the use of technology already in place. Drove resources not in direct reporting line. Have strong influence skills, ability to make objective assessments, and have the ability to drive multiple change programs across a large and diverse organization. Familiar with all Infrastructure products and services. Work with application development teams to leverage Infrastructure Services. Have analytical and matrix management skills to communicate verbal and written technical solutions to business and technology senior management.

Executive Director/Global Storage Manager March 2011- May 2012

Manage the provisioning process and execution of adds, changes, and deletes on SAN, NAS and Backup Infrastructure across 50 datacenters at the firm. Oversee the closure of over 46 thousand work orders a year. Run a global team of 65 people based in India, UK, and North America to complete all the storage deploy requests globally in line with the defined SLAs for each SAN, NAS and Backup.

Leveraged and improved the existing metrics and KPIs to ensure that SLAs are being achieved. Drove the Storage Provisioning transition by making metric based decisions to maximize the throughput and quality of the storage provisioning service.

Collaborated and is an advocate across Engineering and Operations to drive provisioning improvements and projects across all storage platforms. Used Lean, Six Sigma techniques to drive efficiency, improve speed to market and improve the quality of the product delivered to the customers.

Successfully rolled out and ran the EMC MSA in India. The contract converted an existing staff augmentation model into a true MSA deal. Outsourced via a managed service 75% of the firm’s storage provisioning to India.

Managed key relationships with the Line of Business, Application Development, Business Aligned Functions, Global Technology Infrastructure support organizations, and Storage vendors.

Head of Distributed Performance and Capacity June 2010- February 2011

The global team comprised of distributed Server, Storage and Middleware & Messaging. Managed the day-to-day performance of the shared services provided (Virtual Server, Ubiquitous Messaging, Virtual Desktop Infrastructure, and Managed Database Service) as well as the product offerings we provide to the Global Technology Infrastructure Towers (Server & DBMS) and Storage.

Derived and drove the metrics on how we measure performance of the infrastructure and identified issues to be remediated prior to becoming issues by rolling out Integrien to over ten thousand hosts which gave the transparency to the performance of many servers and proactively review the health of thousands of production servers.

Defined capacity management for the existing services and worked with the Line of Business, Client Align Architects, Global Support Organization and Engineering on defining the capacity metrics and tools that were utilized prior to services becoming part of the production environment and recommending new innovative solutions for key applications.

Barclays Capital/Lehman Brothers, New York, NY April 1995 – March 2010

Barclays Capital, New York, NY September 2008- March 2010

Director/Global Database Manager July 2009- March 2010

Owned and drove the database program across the company globally and managed the regionally aligned database teams located in US, UK and SGP. The team is responsible for the support of the company's database platforms and execution of strategic initiatives. Platforms include: Oracle, UDB, SQL Server, Sybase, and DB2 Mainframe. Global Service manager for Sybase and UDB.

Managed global service p&l. Provided input into annual budgets, and managed spend.

Had relationships with internal customers; worked closely with the technical teams and other IT managers to prioritize and coordinate project deliverables; reviewed DBMS platform performance & capacity, provided clear direction, and supported a globally distributed business.

Director/Global Service Manager of NAS Storage & Backup Services September 2008- July 2009

Storage Manager for the Americas for SAN, NAS and Backup Support for Barclays and Lehman storage environments.

Successfully managed storage integration between Barclays and Lehman.

Successfully managed storage NAS and SAN migration into a new data center.

Managed global staff in US, UK, SGP in a 24x7 support environment.

Managed Storage Global Budget for NAS and Backup. Reviewed growth & performance statistics to project forecasts for HW spends.

Lehman Brothers, New York, NY April 1995- September 2008

Senior Vice President/Global Head of Storage & Backup Services December 2004 to September 2008

Global Manager for the support of a large distributed storage & backup environment for SAN & NAS storage, san directors across the globe. Managed the Production support group who deploy and maintain all storage in the firm and worked to proactively improve the storage environment through monitoring and automation.

Managed a global staff in the US, UK, TK & India; in a 24x7 support environment.

Managed $50mm annual run rate budget.

Managed all vendor contracts and negotiations for hardware and software licensing and premium support with an estimated contract value of $40mm and an incurred savings of $10mm.

Successfully managed sourcing India facility, which included hiring, and training of Storage staff.

Successfully managed strategic capacity and performance review of the Storage platform.

Successfully managed Audit & Control initiatives for internal and external regulators.

Successfully managed the build out of three new datacenters for SAN & NAS storage and migrated over 1000 servers.

In 2008 won NetApp Innovation Award for Migration.

In 2008 Received Computerworld Honors Laureates Award for Innovation- Cranford Migration project in the Finance sector.

Lehman Brothers - Storage member of the CW Laureates Class of 2008 http://www.cwhonors.org/laureates/2008laureates.htm

Computerworld Editor’s Note on Sara O’Neill http://www.computerworld.com/s/article/326472/Context_of_Collapse

Area of expertise includes Project Management, Design & deployment of large storage networks. Managed the administration, capacity & performance management of Storage Area Networks, EMC Symmetrix, McData & Cisco MDS SAN Directors, Clariion & Centerra storage systems, Netapp NAS filers, Netbackup Environment, Offsite data tape retention.

Proven ability to bridge technology and business goals to provide effective solutions. Experienced interfacing with key business units across the firm. Possess excellent leadership, problem solving, organizational, communications and interpersonal skills.

VP/Relationship Manager Global Infrastructure Support for Fixed Income Feb 1997 to Dec 2004

Single Point of Contact, SPOC, coverage for all infrastructure technology groups.

Managed centralized NT Desktops, Unix & Linux Server & Storage, Autosys Scheduling System Administration for Fixed Income.

Responsible for supporting Fixed Income trading floor of 1000+ clients. Total amount of clients supported globally 3000+.

Daily interaction with senior business managers in Fixed Income to communicate initiatives in ITD.

Lead communication and coordination of infrastructure plans to front office business units. This includes trading floor support & build outs, datacenter migrations and power downs.

Coordinate DR testing and application prioritization for BCP purposes.

The SPOC is the primary contact of all significant day-to-day issues that impact infrastructure and clients.

Responsible for keeping CTO appropriately informed of ongoing issues. Provide dedicated senior management focus on critical support co-ordination, remedial actions and follow up, client communication and pro-active initiatives, which improves service quality.

The SPOC also focuses on strategic initiatives and forward planning for the infrastructure group as a whole. Responsible for providing effective prioritization, resource, cross group planning & communication against a background of increasing demand of support and infrastructure services. Work closely with the existing infrastructure management team.

Primary focal point for senior IT & business managers for Fixed Income and report back into infrastructure regarding their key business initiatives/issues. Responsible for ensuring effective communication, status reporting & pro-active problem/issue identification and feedback. Facilitate coordination of multi-disciplined and cross-group projects to ensure that such projects are appropriately understood and scheduled with respective managers against all other competing initiatives and available resources.

In September 2001 after 911 responsible for building trading floor after 800 traders were displaced at the head quarters. Included setting up a DR site for key 200 FI trader stations, Senior FI Executives, FI core development team, and ensuring desktop applications and infrastructure components were in place in order to trade when the market opened.

In 2002 responsible for building out FI trading floor at 745 7th Ave NYC for 1000 trading floor personnel and offices for FI Executives which included desktops, application testing for each business, coordination with FI COO & Business Heads, Real Estate Engineering, Infrastructure and FI development group.

AVP/Database Administration Manager- Infrastructure Support April 1995 to February 1997

Production 24x7 DBA Manager for Capital Markets: Fixed Income & Equities Trading Systems, and Back Office.

Support over 500 Sybase DBMS’s and 100 Replication servers globally.

Installation and deployment of Sybase data servers. Responsible for production, staging and development DBMS servers. Setup and standardized the Sybase server environment for the firm. Created Risk Analysis Audits which were used to measure exposure and improve availability. Designed “Fault Tolerant Trading System Architectures” using HA pair enterprise machines with one or more RAID storage units for Production, Warm Standby and DR Replicated environments.

24x7 system support via hotline during business hours, off-hour support for scheduled work and the DBA on-call rotation.

Installation and trouble-shooting of Replication Server for Warm Standby and Subscription based replication.

Brought in Oracle, Informix and Illustra to the firm. Provided supportable architecture and design.

Responsible for Y2K testing and setup. Over 300 applications where coordinated and certified.

Donaldson, Lufkin & Jenrette, New York, NY April 1994 - April 1995

Senior Database Administrator

Production DBA team for 50 DBMS’s in Fixed Income.

Responsibilities included installing, configuring and managing Sybase SQL Servers, creating databases, managing backups, formulating recovery, and managing users. Installation and trouble-shooting of Replication Server for Warm Standby and Subscription based replication.

Supported application managers and developers on all db related issues. Performance and Tuning of applications.

24x7 system support working for the FI Business directly.

End-user application support including query analysis and optimization, create/dump/load databases, schema migration, login maintenance, coordination of data server shutdown and recovery.

Liz Claiborne, New York, NY October 1990 - April 1994

Database Administrator / Developer

Planning and managing of all Sybase administrative functions. Allocations and prioritization of administrative resources.

Responsible for specifying Physical Architecture of Sybase servers, design and placement of objects. SQL server installations,

configuration and performance analysis.

Participation in application development and review of the usage of Sybase and Client/Server projects.

Education:

New Jersey Institute of Technology Newark, NJ - M.S. Computer Science

Rutgers University Newark, NJ. - B.A. Information Systems

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