Neil L. Ragone **** Royal Oak Dr. Cell: 321-***-****

Titusville, FL 32780 adh23c@r.postjobfree.com

Summary

I am a respected expert in my field and have extensive experience compiled at both Air Force launch facilities (Patrick AFB and Vandenberg AFB) in the Electronics Industry and Information Systems: dealing with designing and installing instrumentation, video, audio and fiber optics systems, network systems, and supervising up to 10 installers, consistently demonstrating leadership and problem solving abilities as well as excelling in oral and written communication. Knowledge as an MIS Manager, Technical Analyst, Sr. Telemetry Technician, PC Specialist (PC's, MAC's, Unix/Linux), Network Administrator (Windows, Exchange, DHCP, AD, TCP/IP, GPO, SAN, RAID, ISCSI, OSPF, static routes, Port-channels, VLANs, and VPN tunnels, escalate and communicate tickets to management.), and as an Electronics Technician dealing with technical/non-technical training, equipment operation, maintenance, and repair. I have a secret clearance and have held a top Secret clearance. I am BICSI Installer 1 certified and CompTIA Security+ CE certified (While continuously looking for employment between Oct 2015 and June 2017 I also went to school to obtain my Security+ CE certification.) I am certified military instructor/trainer. I created and managed a Helpdesk for use with an Air Force Contract Management tool. In the past I have used Remedy. As a Systems and Database Administrator I Utilized STIGS and ran security scans (ACAS (Nessus) and SCAP) on Windows 2008, Windows 2012 R2 and Windows 2016 servers. I Installed the software for and have created virtual machines

(VMWARE and HyperV).

Professional

Experience

Desktop Support Engineer Maintech Inc. Sep 25, 2019 – Present

Tier 2 & 3 Desktop support\troubleshooting (application and hardware errors), Windows, UNIX and Linux desktops and printers

Microsoft System Configuration Manager (SCCM) & trouble ticket system

Data refresh, Data migration imaging tools, and troubleshoot minor server-hardware issues.

Provide OS and database maintenance and software installations\setups including virtual machines (VMWARE and HyperV). Systems Administrator Mission Services Inc. Oct 23, 2017 – Jul 31, 2019

Install patches/ run scans (ACAS, SCAP, STIGs, etc.) on Windows Servers and set up new servers from scratch (2008, 2012 R2, 2016)

Administration of IIS web servers and FTP Server as well as installation of .NET applications

Troubleshoot Server issues (Windows Server (2008, 2012 R2, 2016)), (IIS Server (2008, 2012 R2, 2016)), (FTP Server (2008, 2012 R2))

Administration of contract management tool (EZQuery), running queries and troubleshooting user issues (Helpdesk Management) Desktop Deployment Technician Apex Systems Inc (for HP) Sep 05, 2017 – Oct 13, 2017

Monitor, operate and maintain hardware, software, and networks for a computing platform for all military installations

Configure, assemble and install laptops, microcomputers, workstations and/or peripheral equipment.

Perform first line support for service interruptions such as printer routings, power outages, wiring problems, and malfunctioning servers and escalate unresolved problems to expedite resolution.

Upgrade, modify and replace hardware, software and network components. ISP/OSP Technician and Site Survey Specialist Locust Hill CTS Jun 07, 2017 – Jul 01, 2017

Provide site survey service and support for network and telephone cabling, computer Cat5 and Cat6 cabling, fiber installation, and related cabling equipment.

Utilize cabling tools, network test equipment, and power tools.

Plan/design cabling systems and integration with other enclave system components.

Installing, setting up and testing various Cisco equipment (switches, etc.) (Temp Job) Communications Technician “A” PAE Apr 06, 2015 – Sep 30, 2015

Responsible for the maintenance and installation of Public Address systems, Aural Warning systems and of the Cable Television systems on Cape Canaveral AFS as well as the setup and operation of portable public address systems.

Assisted IA team when onsite. Created documentation to make it easier for techs to know what number to dial for building PA's and what aural warning zone the building was in.

Chief Telemetry Technician CSR May 19, 2003 – Apr 03 2015

Operated, maintained, & repaired telemetry equipment including receivers, & recorders, Mixed Unix/Windows Network consisting of Unix/Windows Workstations/Servers (TCP/IP, AD, RAID), Cisco Switches, PESA switch, ETC.

Assisted Engineering with testing related to system modifications or additions.

Trained the site personal on various Telemetry equipment and assigning duties to site techs.

TDY to Timing numerous times to assist them during Shuttle launches.

Classified custodian/courier responsible for site classified documents/safe.

Performed the functions of a System Controller.

Assisted IA team when onsite. Simplified paperwork required for launch support. MILITARY SERVICE

Electronics Technician 1st class (E6) U.S. NAVY Aug 31, 1984 Responsibilities included maintenance and repair of communications (HF, VHF & UHF (WSC-3)), radar, crypto and navigation equipment. Shop Supervisor (USS Moctobi), and certified Instructor (technical and non-technical) at the Long Beach Naval Station. EDUCATION U.S. NAVY Electronics Technical Training School U.S. Navy Instructor Training School

CERTIFICATIONS BICSI Installer 1

CompTIA Security+ CE

TECHNICAL Instructor Training

A+ courses Sep

Network + courses

CCNA courses

MCSE courses

AWARDS Navy Achievement Medal

City of Lompoc Service Award

CSR Above and Beyond Award

CSR Meritorious Achievement Award

Diagnostic and Troubleshooting

UNIX overview courses

Security + courses

NFPA 70E Safety

BICSI Installer 1 certification (classroom instruction)

Security+ CE instructor led course (prep for Cert Exam) Linkedin https://www.linkedin.com/in/neil-ragone-59976b92

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