LAVANYA RAJENDRAN

Fremont, CA ***** 571-***-**** adh22w@r.postjobfree.com

https://www.linkedin.com/in/lavanyarajendran/

PROFESSIONAL SUMMARY

Innovative Program and Project Manager with extensive leadership experience in critical service environments and a reputation for driving process improvements that maximize project success in a fast-paced setting. Adept at conceptualizing and executing program vision from start to finish, managing complex milestones while adapting to changes and shifting priorities. Proficient in managing budgets and creating and presenting business reports to stakeholders. PMP certified.

SKILLS

• Data Analysis

• Policy and Procedure Improvements

• Program Development and Management

• Partnership Development

• Cornerstone LMS

• Java/JavaScript/JSP

• Agile/Scrum

• Problem solving and Analytical skills

• Project Management

• Vendor Negotiations

• Microsoft Office Suite

• G Suite

• Mobile Development

• SQL

WORK HISTORY

Learning and Development Specialist 10/2019 to Current The Mom Project (On Assignment at Facebook) – Menlo park, CA Serving as a primary liaison between L&D Client partners and implementation team. Spearheaded several deep dive analyses to streamline L&D program operations and relied heavily on data driven methodologies.

• Launched a new change management system to promote cross functional collaboration and transparency; Transformed limited visibility to real time status updates.

• Built a functional dashboard for key stakeholders to monitor program performance, reducing the time spent in manual tracking by 50%.

• Analyzed 150+ issues reported during virtual Instructor led training (vILT) sessions for 3 pilot programs; Identified trends and presented context around the issues that were crucial in building richer learner experience under vILT model.

• Designed a new global scheduling framework for virtual classroom offerings, achieving 60% reduction in demand planning.

Operations Manager 01/2018 to 10/2019

Accenture (On Assignment at Google) – Mountain View, CA Managed 5 programs, served in vital leadership and Subject Matter Expert role devoted to maximizing team success for several technical specialists. Developed strong relationships with internal and external clients and delivered key metrics business reports to stakeholders.

• Drove improvements to phone and chat support that boosted customer satisfaction by almost 10%.

• Improved SLA by 7% by redesigning social media support strategy during YouTube TV Superbowl event.

• Revamped manually intensive data collection tasks and implemented new processes to reduce invoice processing time from 20+ hours to 8 hours per month.

• Presented actionable insights on YouTube Incubation workflows that were critical to establish an efficient go to market strategy.

• Automated End of week reports for YouTube Social Listening Project, achieving an 75% reduction in report preparation time.

• Improved team cohesion by implementing a new training process and numerous team building activities. Technical Support Operations 01/2017 to 12/2017

BC Forward (On Assignment at Google) – San Jose, CA Oversaw all aspects of technical support process with sharp focus on improving customer experience. This involved reviewing incoming email, chat, and phone support issues, collaborating with support specialists to analyze and boost team performance.

• Promoted to leadership role within 11 months; managed 25-30 direct reports.

• Composed and presented key metrics and trend analysis to senior management on a weekly basis.

• Developed a new coaching strategy based on call handle time analysis that resulted in average handle time reduction by 25% compared to previous month.

Android Application Developer 12/2014 to 12/2016

Independent Enterprise – Fremont, CA

Designed and developed an innovative "Event Tracker" app dedicated to tracking all aspects of infant and childcare.

• Self-taught how to publish apps on Google Play store and Amazon App store.

• Authenticated users via Facebook and utilized Amazon DynamoDB to incorporate seamless data access across multiple devices. Developed data-over-time monitoring feature using Android line graph charting. Senior Software Engineer 01/2009 to 10/2013

Novell Inc – Salt Lake City, UT

Served in mission-critical engineering and support roles for Novell Business Service Management (BSM) product suite. Efficiently translated client business needs into product requirement use cases.

• Developed custom product prototypes during pre-sales cycles that were instrumental to close the sale with new clients. Played key partnership roles and drove several solutions for high-touch clients. EDUCATION

Master of Science: Software Engineering George Mason University - Fairfax, VA Bachelor of Engineering: Computer Science Madurai Kamaraj University - India CERTIFICATIONS

• Project Management Professional - PMI

• Scrum Certified (SFC) - Scrum Study, Global Accreditation Body for Scrum/Agile Certifications

• Information Engineering Certificate - George Mason University. EARLIER PROFESSIONAL HISTORY

Software Engineer 2006 - 2008

Managed Objects Solutions – McLean, VA

Systems Analyst 2006

Excelacom – Reston, VA

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