PROFESSIONAL SUMMARY

Information Systems Technician

An analytical, fast learner with 4 years of experience in various areas in Information Systems. Specializing in troubleshooting, storage management, software and hardware installation, and applying updates. United States Navy Petty Officer Second Class with an active Top Secret/SCI Security Clearance. Currently working on Security+ Certification.

AREAS OF EXPERTISE

●Troubleshooting

●Effective Communication

●Software Installation

●Remote Desktop

●VMWARE/Virtual Box

●Hardware Installation

●Windows Server 2008

●Windows Server 2012

●Applying Updates

●Storage/Backups

●Image Deployment

●Active Directory

EXPERIENCE

●Starbucks Corporation – Barista (2014 – 2016)

-Operate cash registers and credit card machines.

-Field customer complaints or questions.

-Maintain good customer relations.

-Complete assigned tasks from management every day.

-Work in a team to accomplish day to day tasks

●United States Navy Information Systems Technician “A” School (April 2017 – September 2017)

-7 week course in CompTIA A+ for certification readiness

-6 week course in Cisco Certified Network Associate Routing & Switching for certification readiness

-2 week course in Microsoft Server 2008 and Microsoft Windows 7 Operating System

●NGEN Contract - ACI Federal - Inside Plant/Outside Plant Junior Specialist (Jan 2018 – Mar 2019)

-Complete work orders and trouble tickets

-Work with a team to accomplish daily tasks

-Install copper and fiber cable for entire base

-Splice copper and fiber

-Troubleshoot telecommunication errors for customers

-Troubleshoot electrical and network wiring issues

-Network wire pulls CAT5/6

●State Department – System Administrator

-Complete trouble tickets with Remedy

-Troubleshoot PCs for customers using various methods

-Image Deployments

-IT Move requests

-Hardware/Software Installation

EDUCATION-CERTIFICATIONS-TRAINING

U.S. Navy Information Systems Technician “A” School

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