Manager Customer Care

First Name: Hillary

Last Name: Hansen

Banquets / Catering Sales Manager at Plainridge Park Casino

******@*****.***

This resume was automatically generated from:

https://www.linkedin.com/in/hillary-hansen-5054ba2a Summary

I have been in Sales, F&B and Hospitality my whole life. I enjoy the interaction with different people on a daily basis. Having managed large restaurants to smaller intimate bars, I feel most satisfaction in the catering/event/function atmosphere. Whether its a solemn event, such as a Memorial, or a large corporate event, or a wedding. Meeting with and listening to people, finding out what they are looking for, and being able to guide them and help them to achieve what they have pictured in their minds is one of the most fulfilling experiences I have ever had!

Experience

Banquets / Catering Sales Manager at Plainridge Park Casino February 2018 -

Sales Manager at Lake Pearl Wrentham

June 2015 -

Promote, contract and detail all corporate, wedding, and social events.

Meet and exceed sales goals. Attend trade shows and networking events to grow business and contact portfolio

Manager at Darden

July 2014 - May 2015

Service Manager. I handle all FOH staff including Host, Bar, and Waitstaff. I also handle all liquor inventory and ordering, controlling par levels and cost, in Labor as well

Service Manager at Longhorn Steakhouse

July 2014 - 2015

Handle all FOH staff including Host, Wait staff, and Bar. Scheduling. Inventory and purchasing of all liquor. T&A for new staff and training

Guest Service Manager at Ruby Tuesday

November 2012 - July 2014

FOH Manager. Supervisor of staff

Suite Level Supervisor at Gillette Stadium

January 2010 - October 2012

Oversees the operation of private suites for Patriots home games, concerts and events at the stadium

*Run 12 to 24 private functions during each event

*Cater to the needs of all VIP guests

Event Manager/Lead Bar Tender at Off the Vine Catering January 2010 - November 2013

Cruisers on Main 2011 – May, 2012

Floor Manager/Function Manager at Chateau Restaurant January 2006 - January 2010

Liaison between the guest and back of house staff

*Responsible for human resource functions of hiring, discipline and training of all front of house staff

*Planned and executed all functions and events including menu planning and product ordering

*Oversaw a staff of 20 front of house employees and maintained budgeted labor costs

*Open and staff the main 400 seat dining room

*Closing and securing the restaurant nightly

*Cashing out of function and nightly registers

Assistant Sales Manager at Pool & Patio Specialists January 2005 - January 2006

Assisted in the purchasing, inventory and pricing of all products

*Staffed and maintained budgeted labor costs

*Provided quality customer care assisting with decision making and purchasing of products

*Opened and closed the store

*Cashed out all registers

General Manager/Bar Manager at Micheles Restaurant January 2003 - January 2005

Hire, train and schedule all staff, including waitstaff, bartenders, bussers and hosts

*Responsible for all liquor inventory and purchasing

*Handled advertising and scheduling of entertainment Education

Norwood High School

yes, Liberal Arts, 1980 - 1982

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