Service Representative Customer

MERARTH AIROS ORBON LONTAYAO

#** - **** ****** ******, ******** San Juan•Iriga City

Contact Number: 092*-***-****

E-Mail Ad:**********************@*****.***

CAREER OBJECTIVE

●Seeking a position, wherein my Five (5) years of Callcenter as an Outbound, Technical and Customer Service Representative Experience and 1 year of being a Product Trainer will contribute and add value.

QUALIFICATION SUMMARY

●Five years of Callcenter experience as an Outbound, Technical and Customer Service Representative Experiences with commendations from customers from good service rendered. One year experience as a Product Trainer and SME (Subject Matter Expert).

CAREER PROFILE

House of Representatives: Quezon City•Metro Manila•Philippines•July 01, 2019– October 1, 2020

Political Affairs Officer lll

●I am the private secretary of my cousin in House of Representatives.

Sutherland Global Services, Blackboard Account: Mandaluyong City•Metro Manila•Philippines•May 27, 2016– January 2018 (1 year and 8 months)

SME/Product Trainer

●System and Account Management for online learning system (Blackboard).

Convergys Incorporation, HP Account: Mandaluyong City•Metro Manila•Philippines•August 16 2014– December 2015 (1 year and two months)

Level 2 Technical Service Agent

●Troubleshooting management for Desktop, tablet and All in One Computers

Sutherland Global Services, HUGHESNet Account: Legazpi City•Albay•Philippines•November 2014– May 2015 (6 months)

Technical Service Agent, VTF (Virtual Training Facilitator)

●Troubleshooting management for Internet services and Billing Management

Teleperformance, Dell Account: Ortigas Center•Pasig City•Philippines•May 2009 – February 2010

Technical Service Agent (9 Months)

●Troubleshooting management for Dell Printers and Upselling

Do-It-All Salon: Ontario•Ontario•Canada•June 2008 – April 2009

Homebased Customer Service Representative/Outbound Agent

●Order Verification for gift cards and salon supplies

●Selling of gift and discount cards and salon supplies

DWCL Callcenter Training and Apprentice Center: Legazpi City•March 2007 - April 2008

Appointment Settler/Outbound Agent (1 year and 1 month)

●Upselling for International Vacation Packages

●Endorsed as a Regular Employee for a month for an exceptional sales.

EDUCATION

●Philippine Polytechnic of the Philippines. Santa Mesa, Manila.

AB Broadcast Communication, Open University. 2nd year (present)

●Aquinas University of Legazpi. Rawis. Legazpi City

AB Journalism. 4th Year (Undergraduate), 2007

●Aquinas University of Legazpi. Rawis. Legazpi City

AB Fine Arts (Undergraduate),1998

WORKSHOP ATTENDED

●MEZZO Training: TELUS TSYS Department. March 2008

Communication and leadership training for future department leaders

●STELLAR Training: ePLDT Ventus. September 2008

Leadership Training for future trainers and team captains/leaders

CHARACTER REFERENCE

●Available upon request

Contact this candidate