Team Lead
Resume:
Radojka Gnjatovic
Team Lead
Phoenix, AZ *****
*****************@*****.***
Organized and detail-oriented shift leader with 15 years of cash handling and customer service experience at a processing center. I excel at processing high volumes of error-free transactions and meeting goals. I have to offer strong and quick thinking skills. I work effectively on teams, as well as independently.
Highlights
• Mail room
• Data entry
• Processing PO Box checks
• Machine 150 for checks
• I-Tran machine
• IB Mail machine
• Reliable
• Friendly
• Energetic
• Organized
• Strong work ethic
Work Experience
Team Lead
JP Morgan Chase - Phoenix, AZ
October 1998 to January 2015
Managed the mail room in the processing department by PO Box numbers.
• Handed out mail onto the floor and assigned to specific staff members.
• Had to make sure all mail was opened in correct form.
• Used Data Entry program to key in checks opened in the mail.
• Actively oversaw that all checks were clear and processed out of the department correctly. Performed close-out of all accounts and sent out to the customer.
• Expertly grew in organizing and managing employee's time sheets.
• Assisted the manager with BOB updates throughout the day.
• Monitored more than 35 employee's daily attendance.
• education on current department related programs and trained other staff. Education
certificate in accounting
Technical School of Zadar - Phoenix, AZ
1998 to 2015
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