Front Desk Office

Farzina Sheak

** ****** ******, *******, ** M*L *J6

Cell: 647-***-**** / E-mail: *******@****.**

PROFILE

My Customer Service and Administrative positions have well prepared and instilled the skills and requirements for this position; in which I developed astounding organization/leadership, customer support, time management, interpersonal, and communication skills.

PROFESSIONAL SKILLS

Excellent written and oral communication

Works well independently as well as in a team atmosphere

Clear & direct communicator

Meticulous attention to detail and strong organizational skills

Ability to coordinate and complete multiple tasks with tight deadlines

Exceptional with conflict resolutions

Interpersonal skills

Strong critical and analytical skills

COMPUTER & TECHNICAL SKILLS

Microsoft Office

Microsoft Outlook

Microsoft Access

Microsoft Excel

PCLaw

Fast Company

Conveyancer

DivorceMate

E.F.T.

ACL

WORK EXPERIENCE

Re/Max Platinum Ltd. April 2015 – June 2020

Receptionist/Administration

Entered data consisting of inputting deals, listing information, and agent databases

Greeted visitors, clients and staff in a polite manner

Answered incoming calls and directed callers to the appropriate agents

Managed and coordinated inbound and outbound communications

Marketing updates, and maintained accuracy of internal marketing databases

Tracked and followed up on transaction files and conveyance documentation

Took inventory of office supplies and pantry and ensured timely replenishment

Performed administrative duties such as bound, photocopied and faxed document

LA Fitness June 2014 – December 2015

Receptionist/Caregiver Supervisor

Scheduled appointments and entered them into database

Answered general telephone inquiries and directed calls to appropriate individual of contact

Managed and organized front desk duties

Greeted clients and visitors to the facility in a professional and cordial manner

Provided information and assistance to clients

Processed payments via cash, credit cards, etc. and addressed account inquiries

Assisted the sales team when required

Responded to customer concerns in person and over the phone

Signed in members

Engaged in activities with children between the age(s) of 1 month to 10 years

St. James Town Community Corner September 2013 – January 2015

Office Administrator/Supervisor

Greeted visitors, community members and staff in a cordial manner

Created and supervised a multitude of events

Assisted individuals with special needs and addictions

Administrative duties such as binding, photocopying and faxing

Scheduled & confirmed Appointments for clients

Signed in volunteers, and staff, and updated tracking sheets

Reported facility and equipment related maintenance issues

Cabbagetown Youth Centre January 2013 – July 2013

Administrator/Caregiver

Client information data entry into Excel

Answered and transferred incoming calls

Created flyers and distributed flyers door-to-door

Photocopied, bound, and filed documents

Supervised children between age(s) 3-11

Prepared and served meals to children

Managed monetary donations from various organizations

EDUCATION

Seneca College - Legal Administration September 2020

REFERENCES

Available upon request

Contact this candidate