Employee Relations Assistant

Reva Goode

919-***-**** *********@*****.***

Raleigh, NC

Strayer University – Glen Allen, VA – MBA Marketing

Organizational Behavior

Information Systems for Decision Making

Strategic Marketing

Johnson & Wales University – Providence, RI – B. S. Food Marketing

Teaching Assistant Scholarship Recipient

Career Development Office Assistant

Wake Technical Community College – Raleigh, NC – Certifications

10/2018 – 06/2019

Career Readiness for the Human Resources Assistant

Career Readiness for Professional Administrative Assistant

Working Smart Soft Skills for Workplace Success

Professional Presentations Gaining and Maintaining Employment Digital Literacy with Enhanced Microsoft Office Skills

PHR certification expected

Management Skills related to Time, Customer Service, Support, Problem Solving and Organizational; Abilities to engage in Human Resources Employee Relations &

Engagement, Performance Management, Human Resources Information Systems

(HRIS), Training Coordinator, MS Outlook, MS Excel, MS Word, MS PowerPoint, MS Publisher, Power BI, Smartsheet, Analytical & SharePoint

2019 – 2020

Category Marketing Analyst, Circle K-NC

Researched, compiled, and analyzed sales results, product/supplier performance, pricing analysis, competitive and trend information; to make recommendations based on data.

Assisted the Category Manager in managing product assortment

Created files to maintain product, vendor, and related information

Worked closely with supporting team/vendor set up

Ensured data accuracy entered by Price Book teams

Participated in teambuilding activities such as new product roll-out

Coordinated and communicated category activities relating to inventory management with Field Management teams.

2015 – 2018

Human Resources & Operations Assistant Store Manager, Kroger-NC

Worked on programs to maintain top employee retention within 10% of set goal of 73%

Acted as main contact for employee relations issues for 200+ store employees; worked to resolve complaints and escalate as necessary

Directed 200+ hourly associates towards best practices and ensuring company expectations were met in accordance with company and customer standards

Promoted Team Building and Communication Awareness of constantly changing landscape of the grocery industry

Managed the recruiting process (i.e. Job Fairs) for store associates which included: screening, interviewing, and onboarding for all new hires

Conducted New Hire Orientations and delivered all benefits and employment information to ensure successful onboarding

Proficient use of HRIS software such as Kronos to track employee time and attendance

Experienced in the use of the applicant tracking system

Maintained usage of internal computer systems to track sales along with products, online learning training progress, daily and weekly sales

Responsible for HR and Operations weekly walks of store and fuel center; to improve employee awareness, celebrating wins, and correct opportunities for improvement which helped increase sales and prevent loss of products and goods

Enhanced the Customer Service experience by greeting, assisting, and introducing them to new products and procedures as occurred

2012 – 2013

District Manager, Military Deli Bakery Services - SC

Worked independently to oversee five South Carolina Deli/Bakery areas within fast-paced commissary atmosphere

Effectively communicated with individual Deli/Bakery managers to ensure standards and process were being used across all stores

Promoted positive relationship with commissary store management by ensuring product merchandising was applicable to marketing demographics

Trained department managers to operate in a selling, seasonal, and diversified environment

Impacted regional operations quarterly sales of up to $1 million dollars

2

2007 – 2012

District Specialist, Winn Dixie - FL

Actively participated in coaching, teaching, and training Deli and Bakery Department associates to maximize sales and profits

Worked independently to ensure each store received individual attention

Assimilated information weekly that was communicated to department managers setting expectations for the Ad set and new processes

Trained new managers to build effective displays and sales growth techniques, efficient ordering scheduling, supermarket math and time management

Hosted weekly district conference calls with management to share best practices and ensure consistent approaches were used

Provided constructive feedback to all levels of management i.e. Store Management, District Manager, Merchandisers, & Vice President

Demonstrated leading techniques to ensure best customer service

Led District Team of 21 Corporate stores in the Florida and Georgia region

Impacted district quarterly sales $2 million dollars

Awarded Best in Region for Sales, Shrink Percentage, & Inventory Percentage through sales and profit

Created event calendars and newsletters to communicate company information, positive reinforcement, and organize for meetings, selling events, and promote marketing of brands

Society for Human Resource Management (SHRM) 2019

Raleigh Metro Society for Human Resource Management (RMSHRM) 2019

2019 Volunteer for ‘Dress to Impress 5K’

Meeting participant for Members in Transition

Attended Meet & Greet Mixer new member drive

Train the Trainer Participant, Root Cause Analysis Participant, selected as training lead for Grand Opening & Newly Remodels, SERV Safe Certified, Constructive

Feedback Participant, SME Online Trainer & Meeting Facilitator

3

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