Desktop Support Manager
Resume:
NEVILLE SLABBERT
Industries
Telecommunications; Genealogical; FET College;
Studies
BCOM (Management); Diploma in Datametrics; National N6 Diploma Electrical - Electronics; MCSE; CNE;
Competencies
Teamviewer, Landesk, Salesforce, Microsoft Office ; Outlook, Webex, Siebel, inContact
PERSONAL DETAILS
Location:
98 Zambesi ave,
Doringkloof, Centurion 0157
Nationality + Passport:
South African
ID Number:
Languages:
English; Afrikaans
Contact:
E-mail private:
adh1sr@r.postjobfree.com
EDUCATION & TRAINING
NATIONAL CERTIFICATE matric 1978 with university exemption
BENONI HIGH SCHOOL
Mathematics
Science
English
Afrikaans
Geography
Biology
NATIONAL CERTIFICATE for technicians 1982 SA POST & TELECOMMUNICATIONS (Telkom)
Logic Techniques T3
Private Automatic Branch Exchanges T3
Auto Exchanges (British) T3
Auto Exchanges (German) T3
CERTIFICATE of Honourable completion of voluntary service in teaching during 2 year sabbatical.
1987
England, Wales
Teaching people of all walks of life.
Improving living conditions of the people through education.
Humanitarian aid and service given to the countries.
NATIONAL N6 DIPLOMA Electrical – Electronics
1992 KEMPTON PARK TECHNICAL COLLEGE
Electronics N4, N5, N6(Cum Laude)
Engineering Science N4
Logic Systems N4, N5
Computer Principles N4, N5
Digital Electronics N6(Cum Laude)
Mathematics N4, N5(Cum Laude), N6
Electrotechnics N4, N5
CERTIFICATE
1995 TELKOM
Introduction administrating EWSD- Siemens digital exchanges
CERTIFICATE
1995 TELKOM
Introduction administrating E10-French digital exchanges
DIPLOMA IN DATAMETRICS
1996 UNISA
Computer Science 101
Computer Science 111
Computer Science 113
Information Systems 104
Information Systems 203
Information Systems 204
Information Systems 305
Operations Research 111
Mathematics 111
Computer
CERTIFICATE
1999 MAURICE KERRIGAN PRESENTATIONS
Train the trainer
CERTIFICATE
1999 MICROSOFT
Microsoft Certified Professional Systems Engineer; Microsoft Certified Trainer
CERTIFICATE
1999 TUKS Management Program
Personal Development
Human Resource Management
Production & Operations Management
Financial Management
Business Perspectives
Principles of Management
Interviewing & Presentation Skills
Performance Management
Marketing Management
CERTIFICATE
2003 MICROSOFT
MCP 2003
CERTIFICATE
2008 COMPTIA
Security +, Network +
CERTIFICATE (TEFL & TESOL)
2016 GLOBAL LANGUAGE TRAINING
150 HOUR MASTER TEFL COURSE
Teaching English as a foreign language and Teaching English to speakers of other languages
BACHELOR OF COMMERCE Management
2016 UNISA
Ist YEAR
Economics 1A
Economics 1B
Introduction to Business Information Systems 105
Introduction to the Economic and Management Environment 1A
Introduction to the Economic and Management Environment 1B (Cum Laude)
Business Management 1A
Business Management 1B
End User Computing (Cum Laude)
Accounting concepts, Principles and Procedures 101
Financial accounting reporting
Elementary Quantitative Methods (Cum Laude)
Commercial law
2nd YEAR
General Management
Systems Management and Design methods
Human Resource management
Purchasing Management
Customer Behaviour
Marketing management
Production and Operations management
Public Relations
Transport Management 1
Supply Chain Management
3rd YEAR
Software Project Management
Project Management
Principles of Databases
Computer Networks
Strategic Sourcing
Global Business Environment
Strategic Management 3A
Strategic Management 3B
Corporate Citizen III
Theoretical and Applied Ethics
REGISTRATION SACE
2016 SOUTH AFRICAN COUNCIL FOR EDUCATORS
Provisional SACE registration
COMPANY
DESIGNATION
PERIOD
SARS
[Agent] SARS Call centre
July 2019 – Dec 2019
SARS
[Agent] SARS Call centre
Jun 2018 – Oct 2018
CIPS
[Invigilator] CIPS exams
Feb 2018 - Mar 2018
FEATHERTREE
[Manager] Bed & Breakfast
Jan 2018
STERKINEKOR
[Promoter] PlayStation and games
Dec 2016 & Dec 2017
DAMELIN
[Lecturer] Industrial Electronics
February 2016 – July 2016
ADVANCED COLLEGE
[Educator] IT, electronics..
February 2015 – June 2015
FAMILYSEARCH
[Senior support engineer] for family history for the ASEA area
June 2005 – May 2014
TELKOM (Desktop and Workgroup Services)
[Senior IT support specialist] High level desktop support
May 2002 – May 2005
TELKOM (National Enterprise Services)
[IT Consultant] Enterprise Server support
Oct 2000 – April 2002
TELKOM (Service Delivery)
[IT Specialist] Team leader High level Desktop support
Mar 1996 – Sept 2000
TELKOM (Telswitch Support)
[Technical Officer] Data Maintenance
Sept 1993 – March 1996
TELKOM (Switching)
[Technician] Installation of digital equipment
Feb 1991 – Sept 1993
CIRO
[Technician] Vending equipment
Jan 1990- Jan 1991
TELKOR
[Technician] PABX
Jan 1987- Dec 1989
THE CHURCH OF JESUS CHRIST OF LATTER DAY SAINTS
[Missionary]
Feb 1985 – Feb 1987
NATIONAL DEFENCE FORCE
Technical Services
Jan 1983 – Dec 1984
SA POSTS & TELECOMMUNICATIONS
[Pupil technician] Siemens & British switching
June 1979 - Dec 1982
ADDITIONAL TRAINING
-Managing a Microsoft Windows server 2003 environment
-Maintaining a Microsoft Windows server 2003 environment
-Implementing a Microsoft windows server 2003 Network infrastructure: Network
-Planning and Maintaining a Microsoft windows server 2003 Network infrastructure
-Planning, implementing and maintaining a Microsoft windows server 2003 Active Directory
-Supporting Microsoft Windows 2000 Professional & Server
-Administering a Microsoft SQL Server 2000 Database
-Implementing and administering MS Exchange 2000
-Querying MS SQL Server 2000 with Transact –SQL
-Programming a Microsoft SQL Server database
-Administering Microsoft System Management Server 2.0
-Deploying and supporting Microsoft System Management Server 2.0
-Introduction to Visual basic.net programming
ACHIEVEMENTS
Career:
Delivered a training course on server to Microsoft training specifications; to in house personnel which enhanced their understanding of the operating system helped them provide higher level support.
Obtained Microsoft Trainer certification on my own, was team leader in high level desktop support to a very demanding customer base.
Did line of site verifications for Internet Service Providers for microwave dishes
Sporting:
Completed my first standard marathon in under 4 hours at Standerton
CAREER HISTORY
COMPANY: SARS DATE July 2019 - Dec 2019
DESIGNATION: AGENT
Duties & Responsibilities: To handle & provide interpretation to in & outbound partially/non-scripted Contact Centre or Branch interactions for all tax products in compliance with SARS policies & procedures by applying previously acquired knowledge
Received tax related enquiry calls from clients, assisted with tax related resolutions of these calls, sometimes of a technical nature ie on the use of the SARS web application or on clarification of the policies through knowledge articles .
The result being to enhance the effectiveness of the organization encouraging more clients to use the online system to up the SARS revenue output compared to the same period of the previous year.
Reasons for leaving: Contractual for the period completed
COMPANY: SARS DATE Jun 2018 - Oct 2018
DESIGNATION: AGENT
Duties & Responsibilities: To handle & provide interpretation to in & outbound partially/non-scripted Contact Centre or Branch interactions for all tax products in compliance with SARS policies & procedures by applying previously acquired knowledge
Received tax related enquiry calls from clients, assisted with tax related resolutions of these calls, sometimes of a technical nature ie on the use of the SARS web application or on clarification of the policies through knowledge articles .
The result being to enhance the effectiveness of the organization encouraging more clients to use the online system to up the SARS revenue output compared to the same period of the previous year.
Reasons for leaving: Contractual for the period completed
REFERENCES:
Nkele Mphoto : 079*******
COMPANY: CIPS DATE Feb 2018 - Mar 2018
DESIGNATION: INVIGILATOR
Duties & Responsibilities: Invigilated CIPS (Procurement and Supply ) exams for 30 students
Provided an international standard invigilation for the professional Procurement certifications.
Reasons for leaving: Contractual for the period of examinations
REFERENCES:
Joseph Bruton
COMPANY: FEATHERTREE DATE Jan 2018
DESIGNATION: MANAGER
Duties & Responsibilities: Managed Bed & Breakfast for the month specified; taking care of bookings and reservations and preparing breakfasts to specified standards to an international clientele.
Catered to customers’ needs in an enhanced manner so that if needed in the future would be the preferred hospitality destination to use ; ie whether catering for specific dietary requirements or any other service requirement.
Reasons for leaving: Temporary, over period specified
REFERENCES:
Peter Bowen
COMPANY: STERKINEKOR DATE Dec 2016 & Dec 2017
DESIGNATION: PROMOTER
Duties & Responsibilities: Did promotions for Sterkinekor of PlayStations AND GAMES for the month of December sold on average 5 (Playstations) a day.
To increase sales of the Playstation compared to X-box a similar product in the market ; the result being that Playstation gained a greater market share than its competitor and became the preferred product in the gaming industry.
Reasons for leaving: Temporary work as and when promotions are needed
COMPANY: DAMELIN DATE February 2016 – June 2016
DESIGNATION: LECTURER
Duties & Responsibilities: I did the lesson planning for Industrial Electronics, facilitation, doing weekly and monthly progress reports, student support and setting up of diagnostic and revision tests.
Taught electronics N1 content to a class of 38 students according to Damelin’s teaching philosophy and personal goals;worked with the students to help them achieve their personal goals .
Opened up the electronics discipline to the students minds and the career possibilities to be had in their futures.
Reasons for leaving: Contractual based on demand
REFERENCES:
Kerry Staples Manager
COMPANY: ADVANCED COLLEGE DATE February 2015 – July 2015
DESIGNATION: EDUCATOR
Duties & Responsibilities: Created SAICA compliant Student Based Assessments for IT Grades 10-12; Tutored N1 Electronics, Eng Science and Maths.
Provided assistance for home study students for the above mentioned levels by teaching ; marking of scripts; helping them with homework; helping to keep to predetermined preparations for examinations.
The above mentioned steps taken helping students to become self-motivated disciplined in their home studies.
Reasons for leaving: Company had financial problems
COMPANY: FAMILYSEARCH DATE June 2005- May 2014
DESIGNATION: SENIOR SUPPORT ENGINEER
Duties & Responsibilities Tasks I carried out was training of Tier 2 and end users on the correct use of products; and to draw up training documents; did global support on all FamilySearch products, via remote assistance using Teamviewer and telephonic support internationally for the Europe Middle East Africa area to resolve technical issues on the FamilySearch suite of products, and supporting applications such as landesk on windows and mac operating systems.
Used inContact/VOIP telephone system and SalesForce, products in providing service; Supported the following operating systems Windows 7, 8, XP by using diagnostics for hardware and software; configured cisco firewall for centre’s. included Wan monitoring to maintain SLA’s for FamilySearch suite of products.
Configures CISCO 8000 firewall,
Dealt with calls of a technical nature from Family History Centres and patrons using the application assisting them to resolve their issues to their satisfaction either through workarounds or by resolving it.As FamilySearch is a work in progress, notified developers of improvements that needed to be made or of enhancements that needed to be made using JIRA tickets .
Created knowledge documents to help patrons use the application more seamlessly ; worked on logged faults resolving them either through use of knowledge documents or personal contact using the above mentioned tools .
Helped in the resolving of tier 3 faults by alerting of international fault resolution team of critical errors by diagnosis and then testing the resolution for implementation into the live environment.
To do all activities involved with the processing of genealogical data in one place (application ) ie entering of data researching genealogical information, recording of information in the same place, assisting others to do their family history and research in the most effective and fulfilling way possible .
Reasons for leaving: Local position no longer available
REFERENCES:
Mark Mitchell Manager
COMPANY: TELKOM DATE Mar 2002- May 2005
DESIGNATION: SENIOR IT SUPPORT SPECIALIST
Duties & Responsibilities: Create sms (system management server) packages/collections/advertisements . Log CMIDs for distribution changes; Test and certify all distribution. create status reports etc. Service pack upgrades on site servers nationally ; hotfixes. creating packages using wise software.
Write procedure documents .
Reasons for leaving: To Gain international exposure increase in experience on platform independent web site
REFERENCES:
Frank Flawn Manager
COMPANY: TELKOM DATE Oct 2000-Mar 2002
DESIGNATION: IT CONSULTANT
Duties & Responsibilities: Exchange 5.5 support; Domain administration Server upgrades backups;
SMS (System Management Server) national support and administration; IIS support updating of web pages setting up of web pages implementation of latest patches and sp’s in a NT domain environment; exchange 2000 client conversions; ad administration; eus w2000.
Reasons for leaving: Change of business unit
REFERENCES:
Rudi Grobbelaar Manager
COMPANY: TELKOM DATE Mar 1996 – Sep 2000
DESIGNATION: IT SPECIALIST
Duties & Responsibilities: End user support duties included, Team Leader, Administration on Netware ; On the job training of team members; IT support to a very demanding customer base, Providing of consultation to super projects and customer base on campus on all relevant software and hardware
Reasons for leaving: Change of business unit
COMPANY: TELKOM DATE Sep 1993-Mar 1996
DESIGNATION: TECHNICAL OFFICER
Duties & Responsibilities: Maintain reference data, Data maintenance ie Schedule and co-ordinate file transfers; support users; creating of units in a main frame environment .Working within a relational database
Reasons for leaving: To progress in the IT environment
REFERENCES:
Patrick Ellis Senior Manager
COMPANY: TELKOM DATE Feb 1991-Dec1993
DESIGNATION: TECHNICIAN
Duties & Responsibilities: Installation of routing and metering equipment in electromechanical exchanges; as well as installing of digital line units for cutting over to digital exchanges
Reasons for leaving: More career growth prospects
COMPANY: KEMPTON COLLEGE DATE Jan –Dec 1990
DESIGNATION: STUDENT
Duties & Responsibilities : Completed Diploma in Electronics
COMPANY: CIRO DATE Aug 1989 – Dec 1989
DESIGNATION: SERVICE TECHNICIAN
Duties & Responsibilities: Installation and repair of vending equipment
Reasons for leaving: Improve career prospects
COMPANY: TELKOR DATE Nov 1987-May 1989
DESIGNATION: SERVICE TECHNICIAN
Duties & Responsibilities: Installations and maintenance of PABX units
Reasons for leaving: Improve career prospects
COMPANY: CHURCH OF JESUS CHRIST OF L D S DATE Feb 1985- Feb 1987
DESIGNATION: MISSIONARY
Duties & Responsibilities: Teach people from all walks of life about life and survival and religious progression.
Provide humanitarian assistance to poverty stricken areas.
Serve the people in their needs and advise as to improve living conditions and thinking.
Study the word of God.
Teach the word of God.
Oversee other missionaries in districts, zones and finally entire mission field, ensuring their safety and proper living conditions.
Providing learning materials across the mission field.
Carry out directives as stated by the mission president.
Transporting missionaries to areas where needed.
Teach other missionaries across the mission field according to directives and goal setting objectives.
Handle administration wrt mission.
Ensure organisations policies and directives are taught correctly.
Reasons for leaving: 2 years voluntary service only
COMPANY: SA NATIONAL DEFENCE FORCE DATE Jan 1983 – Dec 1984
DESIGNATION: NCO
Duties & Responsibilities: Clerical duties for the technical services
Reasons for leaving: Compulsory national service
COMPANY: SA POSTS & TELECOMMUNICATIONS DATE May 1979- Dec 1982
DESIGNATION: PUPIL TECHNICIAN
Duties & Responsibilities: Did training as a pupil technician on auto exchanges british; siemens EWSD and PABX (Private automatic branch exchanges) in maintenance and support . Qualified as a technician in Dec 82
Reasons for leaving: To serve in Defence Force
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