Customer Service Insurance Agent/ Proffessional Commercial Driver . B

Objectives

Client Service Specialist skilled in data entry, call center, IVR, MS Office, OSHA regulations and more. Seeking enhancement to utilize my skill set with a reputable organization.

Experience

Gerber Collision & Glass - Claims Representative

2017-Present

Investigate and resolve client inquiries and complaints in a timely-empathetic manner.

Demonstrate dedication to continuously improve sales and product knowledge.

Manage wide variety of client service and administrative tasks to resolve issues efficiently.

Answer client questions regarding merchandise and pricing.

Ensure superior client experience by addressing client concerns, demonstrate empathy while resolving issues swiftly.

Pace River Bus - Operator

2015-2016

Performed regular bus inspections and checked all major systems, including brakes, steering and windshield wipers.

Contacted dispatchers and company mechanics to report vehicle issues and other issues.

Maintained full understanding of local roads and traffic patterns.

Transported passengers state to state on a weekly basis.

LaSalle Network Group - Licensed Health Insurance Agent

2014-2015

Adhered to health and prescription insurance products, delivery systems and claims systems.

Evaluated the accuracy and quality of data entered into the agency management system.

Reviewed, classified, coded and rated applications.

Tracked the progress of all outstanding insurance claims.

Comcast Corp – HFC Dispatcher

1998-2014

Troubleshooting with technicians in the field.

Act as liaison for all technical issues.

Dispatched technicians to client home.

Managed alarms to resolve network issues.

Established open and professional relationships with team members which helped resolve issues and conflicts quickly.

Provided constructive criticism regarding quality assurance on collections team phone calls daily.

Trained representatives on assigned tasks.

Scheduled weekly meetings regarding production maintenance.

Assisted supervisor with special projects.

Set up and explained new membership contracts.

Answered client questions regarding merchandise and pricing.

Provided excellent client care by responding to requests, assisting with product selection and handling order functions.

Contacted client to follow up on purchases, suggest new merchandise and inform on promotions and upcoming events.

Education

Metropolitan Business College

Clerk Typist Certified

North Park University

Human Resources course work

Skills

IVR Knowledgeable Rapid Learner

Passenger Interaction OSHA Knowledgeable

CDL Licensed Strategic Sales Knowledgeable

Safety and Compliance ADC Knowledgeable

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