Engineer Network

Henry Alarcon

North Arlington, New Jersey

**************@*****.***

201-***-****

Professional Summary

Enterprise level experience deploying and supporting Microsoft desktop and server technologies

Experience deploying and supporting Cisco networking technologies including Meraki

Proven track record in customer service with a focus on exceeding client’s expectations

Managing projects from idea generation through next day support

EMPLOYMENT EXPERIENCE

L’Oreal

Project Engineer & Team Lead June 2019 – Present

●365-day L2 support of 750 Stores in the America’s that generate 800 million in revenue

●Provide mentoring and leadership to Level 1 help desk

●Develop support processes that result in greater efficiencies

●Project manager for upgrading the ISP service in 200 stores

●Collaborate with internal teams and vendors to implement/support new technologies

●Managing Cisco Meraki networks, organizations, devices, and licensing

●Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN,

●Setup clients Desktop, Cisco Phones, and Laptops Onsite (Windows + Mac)

●Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations

●Member of project team for opening/renovating 30 new stores

●Monitors and evaluates the performance and status of 2000 WAN and LAN devices

System Engineer - ACE IT Solutions September 2018- May 2019

●Provide support for servers - Exchange Server / Terminal Server / VMWare /Active Directory / GPOs/ File Server / RDS/ Domain Controllers

●Managed support for Microsoft Azure (Office 365), QuickBooks, Bloomberg, (Basic) Exchange to Office 365 migration

●Configure and support SonicWall, Cisco Meraki for all clients

Network Engineer - Winning Strategies June 2017- September 2018

●Provided managed services to clients in HealthCare, Firms, and Analytical Companies

●Provide support for servers - Exchange Server / Terminal Server / VMWare /Active Directory / GPOs/ File Server / RDS/ Domain Controllers

●Supporting VPN connectivity 500 users

●Physical and virtual server environments build and support

●Build MDT server for imaging and domain controller server for clients

EDUCATION

Bachelor of Science in Information Technology - Kean University, Union, NJ, May 2018

●Softwares – Adobe, Azure, Active Directory, Bomgar, Citrix, Cloud, Desktop Authority, JAVA, Sophos Antivirus, Webroot, Maas 360, Duo Mobile, Mobile Iron, RackSpace, Intermedia, Google Email, Office 365, Exchange, NetExtender, Global Connect, Ldap

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