Experience:

Tech Specialist I Transition Projects Inc. Portland, OR 4/2020-Present

-Maintain agency hardware at all sites

-Manage user accounts in Active Directory and O365

-Triage, assign and resolve helpdesk tickets

-Provide in person and remote support for users

-Assist with Hardware and Software upgrades

-Follow secure network practices

-Provide basic support and training for software and hardware questions

-Perform any tasks to provide support for phishing and malware attacks using tools such as PowerShell

-Provide VOIP and Mobile phone support

-Other duties as assigned

Cyber Security Technician Portland Community College Portland, OR 09/2019

-Coordinate the day-to-day operations of PCC’s security and data structures

-Anti-Virus systems and consoles

-Vulnerability Management systems

-Security Tools

-Common security applications

-Monitor PCC systems for threats, detects and manages incidents, and mitigates risks

-Involved with providing threat and risk analysis

-Works with district customers and peer organizations to perform research, testing,

-Evaluation, and implementation of security procedures

-Installs, configures and tests security related technologies

-Troubleshoots and corrects security and data related problems

-Creates regular and special reports

Team Leader PCC Sylvania VRC Portland, OR 01/2016-08/2019

- Managed Schedules, Events

- Participated in recruiting of Work/Study Students and interview process

- Supported Student Veterans with navigation of VA Web Sites and PCC Online Systems

- Promoted diversity and inclusion in the VRC and worked with other resource centers and coordinators

Operations Technician International Paper Eastover, SC 12/1994-03/2010

-Recorded operating data, including results of quality tests of fine paper products and pulp

-Worked with Production Team to resolve upset conditions, improve operations and provide exceptional

-Interfaced with the IT Department to troubleshoot any issues that could not be resolved by Operations

-Installed and maintained RF Computers on board lift trucks and the desk/ laptop computers throughout the mill

Fire Direction Artillery U.S. Marine Corps 03/1988-03/1992

-Perform duties essential to the delivery of accurate artillery fire to include position survey and fire direction computation

Education:

AAS Degrees Network System Admin / Cyber Security Portland Community College 12/2019

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