Desktop support

M.SARAVANAN.

System Engineer

E-mail: *********@*****.***

Mobile: +91-908*******.

Objectives:

Being a part in a challenging environment and where my personal skills and knowledge are utilized for the organization, learning day-to-day experience in work and train myself to become the best in my area of expertise.

Professional Experience: (11 Years)

Educational Background:

BCA (2006-09)(JHA Agarsen College, Madhavaram,ch-60.)

Technical Proficiency:

Knowledge in Microsoft Windows workstation (Windows 7, 8, 10).

Troubleshooting of Network connectivity issues.

Hardware troubleshooting in desktops and laptops Devices.

Installation and configuration Administration of Windows File & Print servers including User Permissions, Quota Allocation and Backup.

Providing Video Conference support.

Professional Experience Summary:

Working in Focus Computers Pvt Ltd (1st May 2018- Till now).

Roles and Responsibilities:

Troubleshooting hardware & application related issue in Server.

Configuring for RAID 0, RAID 1 and RAID 5 Server

.

Installation and configuration various desktop /laptop project related software like MS office in remotely .

Taking ownership in critical faced by user and providing solution within time period.

Taking ownership in Annual Maintenance Contract (AMC) for all Clients.

Experience in Customer end support configuration (Wi-Fi, Network & Printers).

Establishes successful working and support relationships with cross-functional leaders and staff as well as third party vendors

Working in Galaxy Office Automation Pvt Ltd.(3rd Aug 2015-19th Mar 2018)

Clients Handled:

RBI (Rbsc), Teynampet,chennai (Aug 2015-July 2016)

TCS,Siruseri.(July2016-Aug 2017)

SCB, Nungabakkam,Chennai.(Aug2017-Apr2018).

Roles and Responsibilities:

Windows10 migration, bios up gradation, dual card installation, ram up gradation.

Networking, LAN & WAN trouble shooting. Network Auditing, Knowledge of configuration and maintenance.

Assigning the help desk tickets to the respective individuals and ensure the issue resolved on time.

Technical support to the help desk calls for all types of desktop and Laptop Hardware related issue raised through a web Based tool.

Take remote to solved the setting and application issue.

Configuring for RAID 0, RAID 1 and RAID 5 Server.

Troubleshooting hardware & application related issue in Server.

Immediate support to VP User Systems.

Installation and configuration various desktop /laptop project related software like MS office in remotely (Dame ware / MSTSC).

Initial level configuration of adding user in ADS for project and providing necessary accesses

Provided support for desktop &Laptops with user satisfaction on by keeping the SLA.

Taking ownership in critical faced by user and providing solution within time period.

Worked in NPC Systems,Mountroad,ch-2 (1st Jun 2009 – 30th July2015).

Responsibilities:

Installing and managing windows Operating Systems.

Troubleshooting all kind of application/software related queries and hardware related issue and Network issues like network connectivity issues

Experience in Customer end support configuration (Wi-Fi, Network & Printers).

Log calls with vendor like HP, dell and Lenovo for replacement of all hardware devices which are faulty with valid warranty.

Installing and managing windows patches and 360 Total Security Anti-Virus

Overlook weekly and Monthly reports create by FMS.

Personal Profile:

Date of Birth : 20/Nov/1988

Gender : Male

Languages Known : Tamil & English (Read, Write & Speak)

Address : 12/33,Bunder Garden 3rdStreet,Perambur,Ch – 11.

Declaration:

I Hereby, the information furnished above am true and correct as per the best of my knowledge.

Place: Chennai SIGNATURE

Date: M.SARAVANAN.

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