Sales Manager

Matthew T. Schwartz

Royal Oak, Michigan ***** • 989-***-****

******************@*****.*** • http://linkedin.com/in/matthew-schwartz-b198bb6a

General Manager Retail Sales/Merchandising/Instructor

18-years’ results driven General Manager professional with expertise in all facets of retail sales and merchandising. Experienced in managing associates, providing exemplary customer service, participating in developing policies and procedures, communicating goals, measuring success, and motivating and encouraging employees. Additional 12years’ experience as an adjunct professor, instructing students in retail/merchandising management.

— Areas of Key Emphasis —

•Decision Making

•Merchandising

•Technologically Savvy

•Leadership & Management Skills

•Strategic Planning

•Training, Mentoring & Coaching

•Sales Management

•Problem Analysis & Solving

•Resource Management

Professional Experience

Adjunct Faculty (part-time Online) Bellevue University, Bellevue, Nebraska 2009 – Present

Design and deliver class instruction through the development of instructional plans, to meet course competencies. Provide learning which fosters competencies and establishes student performance in Retail Management.

General Manager Michael Kors, Troy, Michigan 2017 – 2020

Supported driving sales and maintained merchandise standards by working with District Merchant/Planners. Provided leadership, trained, and coached Sales Managers to actively coach their Associates utilizing the weekly Associate Scorecard metrics and focus on selling behaviors. Maintained high customer readiness standards by delivering a clean and friendly customer environment.

Key Accomplishments:

Recognized and celebrated for individual and success with selling associates.

General Manager/Travel Retail Management World Duty Free, Romulus, Michigan 2015 – 2017

Manage 40 associates to provide exemplary customer service in the support and execution of duty free sales to large travel retail customers. Share category trends and insights to facilitate product ranging, leading to a greater presence in the travel retail channel.

Key Accomplishments:

Provide oversight over the renovations/remodel of a brand-new World Duty Free store.

Deliver brand and category training to embed brands and drive value for the customer.

Assistant Store Manager Macy’s, Novi, Michigan 2012 – 2015

Supported driving sales and maintained merchandise standards with focus on the customer. Provided leadership, trained, coached, and developed team to actively coach their Associates utilizing the weekly Associate Scorecard metrics and focus on selling behaviors.

Key Accomplishments:

Recognized and celebrated for individual and success with sales managers; worked with District Merchant/Planners in support of Macy’s strategies.

Key Accomplishments:

Teach/mentor 10 students completing their BBA in the Retail Management Program.

Adjunct Faculty (Part-time) Northwood University, Midland, Michigan 2009 – 2010

Delivered learning-centered instruction in a classroom environment conducive to learning and student participation. Provided each student with clear course expectations, evaluations, and timelines, based on demonstrated learning outcomes in a real-life setting.

Key Accomplishments:

Taught mathematics to Buyers using problem based solutions; mentored 22 students enrolled in BBA Retail Management Program.

Merchandising Training Manager Macy’s, Novi/Troy, Michigan 2009 – 2012

Strong leadership skills in the training of team members in the effective placement and processing of merchandise. Provided feedback to buyers and district merchants. Devised plans to increase sales.

Key Accomplishments:

Orchestrated and executed product placement, signing, markdowns, RTVs, and inventory.

Group Sales Manager – Men’s (2008 – 2009)

Managed and coached 45 sales associates in the men’s department in the sale of tailored suits, accessories, and shoes department. Developed strategies, profit targets, and sales plans to increase business and profits.

Key Accomplishments:

Established and maintained strong relationships with multiple vendors.

Group Sales Manager - Cosmetics (2007 – 2008)

Managed and coached 40 sales associates in the sales and service to all customers in the cosmetics department. Assisted in the achievement of sales revenues and identified sales opportunities.

Key Accomplishments:

Improved customer satisfaction through the implementation of best practices.

Education and Credentials

Master of Business Administration, University of Phoenix, Phoenix, Arizona

Bachelor of Business Administration in Hotel, Restaurant, Resort Management, & Marketing, Northwood University, Midland, Michigan

Awards/Achievements

Executive Leadership Award 2013, Group Sales Manager (highest sales increase in the Region) 2018

Studied aboard for 10 Weeks in 14 Countries 2002

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