Anil Kumar Matham

Jira Administrator

Mobile: +91-834******* Email : adh1m6@r.postjobfree.com

Work Experience Summary

Having 3.11 years of experience in JIRA Administration, analysis, design, development, Project management, Agile methodologies, JIRA Core, Jira Software, Jira Service Desk, Confluence, Atlassian Cloud, Collaboration tools, Continuous integration builds server configurations and management.

Experience on JIRA Server to JIRA cloud migrations or JIRA cloud to JIRA cloud migrations

Very good exposure into Linux, Atlassian Cloud

Worked as Jira, Confluence Administrator

I have very good knowledge in Jira, Confluence up-gradation from lower version to new version (Both Core and Applications up gradation)

I have created Spaces and migrated to different Servers in Confluence

Provided required permissions in Confluence for Pages and Child pages

I have prepared Macros to maintain rendering and tab’s in pages

Good Exposure in implementation of Work flows, Screens, Custom Variables, Post functions in Work flows

Good Exposure in Dash boards implementation

Very Good Exposure in Agile project implementation, Sprints, Epics, Stories

I have very good knowledge in Mail, Crowd, AD/LDAP Configuration with Jira & Confluence

Implemented Single Sign-on implementation

I have good exposure in projects export and imports and merged different environments into single.

Responded to all incoming questions and inquiries related to JIRA applications.

Prepared projects, dashboards, reports and questions for all JIRA related services.

Generated scripts for effective integration of JIRA applications with other tools.

Conducted analysis and evaluation of existing systems to upgrade latest versions of JIRA.

Assisted in assessment of existing production systems and configuration services for upgrading.

Leading, planning, and managing documentation projects for product releases.

Upgrade and Migration of Atlassian Products in both Linux and Windows Servers

Subject Matter Expert in all Jira project schemas such as Custom fields configuration, Screen Schemes, Workflows, Issue type schemes, permission scheme & notification schemes

Extensive experience in integrating Jira with other applications such as confluence, stash, fisheye & Crucible

Extensively worked in Scrum environment with active involvement in daily meetings.

Interact with business analysts and software developers for bug reviews and participated in QA meetings.

Experience with developing high level Design documents and participating in design reviews.

Conducted trainings for teams on team collaboration on effective use of Jira & confluence.

Good Team player with Excellent communication skills

Experience in Client Focused Environment

Skill Set

Administration Tools

JIRA Core, Jira Service Desk, Jira Agile, Confluence, Zephyr

Application Servers

Tomcat 8.x, JBOSS and WebLogic

RDBMS

Oracle 11g/ 12C, MySQL

Operating System

Windows (All Versions), XP and Linux

Version Control Tools

SVN, GIT

Cloud

ATLASSIAN Cloud

Work History

Worked with Ness Technologies from Nov 2016 to Oct 2020

Education Qualification

MBA from DRK College Of Engineering & Technology JNTU Hyderabad 2016

B.Tech from MNR College Of Engineering & Technology JNTU Hyderabad 2012

Project #1

Client : Vuclip

Duration : September 2018 - .September 2020

Role : JIRA Administrator

Team : 5

Description: Vuclip, a PCCW Media Company is a leading video-on-demand service provider across the globe with presence in more than 22 countries. We are born from innovative technology and making our journey to become the most admired and innovative MediaTech Company.

Designed, implemented and supported an integration solution between the Salesforce, Jira, Rally, applications to share tickets across global time zones.

Worked very closely with Global Project Teams including IT architects, Operational Architects to ensure the solution is compatible and a long term fit for the company.

Carried out application Jira, Confluence, FishEye & Crucible upgrades, database backups, database restore, database performance, backup scripts, deployment of patches and maintained data files and transaction logs.

Installed and managed Jira, Confluence, FishEye & Crucible, Oracle, SQL Server and Linux.

Enhanced profitability through building new relationships with multi-national accounts by supporting customers with technical assistance, resulting in additional business transactions.

Roles and Responsibilities:

Installing Jira in Linux environment

Installing required API and verifying the modules are working fine.

Creation of new Jira Projects

Migrated Jira, Confluence from Linux to AWS-EC2,

Responsible for creating new users and groups in Jira

Configuring Issue Types for the Jira Projects.

Managing Issue type screens

Upgradation of Jira, Confluence has been done to latest version

Migrated and Merged Various Jira, Confluence Instances from Atlassian Cloud & In house Instances

Implemented SSO and SSL for Jira and Confluence.

Responsible for creation of custom workflows and adding post functions when required.

Responsible for configuring custom fields for the requested issues types in the Jira projects

Re-indexing the Jira instance when required

Trouble shooting Jira user issues

Providing solutions and resolving them based on SLA

Importing issues from other environments such as from CVS files and Bugzilla to Jira Projects

Handling Update set movement to production and sub production environments during Major Releases bi-Weekly Data Deployment and Incident Fixes.

Co-ordination with clients and vendor – For any production/sub-production instance related issues/ queries.

Understanding of IT service management and the ITIL business process

Work with process owners to develop and implement workflow

Work with business users to identify and refine business requirements and workflows

Provided technical assistance for work administration of users, related modifications and archival of projects.

Creating Project permission schemes and Providing required permissions based on the requests

Configuring Notification scheme and adding requested people to be notified for Issue events

Responded to all incoming questions and inquiries related to JIRA applications.

Prepared projects, dashboards, reports and questions for all JIRA related services.

Configuration/Permissions and Notification schemes for all projects

Created customized Versions/ Components for all projects

Troubleshooting and resolving issues in JIRA and Confluence as users.

Provided documentation of customer JIRA terms, standard practices, and implementation and weekly status reports.

Enabling Agile plug-in to the requested Jira Projects

Project #2

Client : American Express

Duration : Dec 2016 - July 2018

Role : JIRA Administrator

Team : 4

Description: Intelligent, Fully Integrated Contact Center Workforce Optimization Suite in the Cloud, On-Premises, or in a Hybrid Environment

Roles and Responsibilities:

Installing Jira, Confluence in Linux & AWS –EC2 cloud environment

Installing required API and verifying the modules are working fine.

Creation of new Jira Projects

Responsible for creating new users and groups in Jira

Configuring Issue Types for the Jira Projects.

Managing Issue type screens

Responsible for creation of custom workflows and adding post functions when required.

Responsible for configuring custom fields for the requested issues types in the Jira projects

Re-indexing the Jira instance when required

Providing solutions and resolving them based on SLA

Importing issues from other environments such as from CVS files and Bugzilla to Jira Projects

Responding to incoming requests and inquiries for new tools and workflow procedures.

Understanding of IT service management and the ITIL business process

Work with process owners to develop and implement workflow

LDAP integration and email configuration

Reporting, report scheduling, import/export data

Work with business users to identify and refine business requirements and workflows

Configuring Notification scheme and adding requested people to be notified for Issue events

Responded to all incoming questions and inquiries related to JIRA applications.

Prepared projects, dashboards, reports and questions for all JIRA related services.

Enabling Agile plugin to the requested Jira Projects

Contact this candidate