Customer Service, Yard

QH

Qavon Holley

Professional Summary

I am eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Adaptable individual capable of following instructions and tactfully resolving issues for customers. Work History

FedEx - Yard Hostler Driver

Hampton, VA

06/2020 - Current

FedEx - Packages Handler

Hampton, VA

05/2020 - Current

Newport News WaterWorks - Meter Technician

Newport News, VA

03/2020 - 05/2020

UPS - Driver Helper

Newport News, VA

11/2019 - 01/2020

***********@*****.***

H: 757-***-****

Hampton, VA 23666

Skills

• Customer Service

• Communication Skills

• Strategic Planning

• Leadership

• Problem Solving

• Teamwork

• Creativity

Education

06/2019

Hampton High School

Hampton, VA

Diploma

Operated tractor trailers safely following company and road regulations.

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Operated yard truck to move empty and loaded trailers safely throughout yard.

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● Operated with safety and skill to avoid accidents and delays.

● Sorted items according to its destination.

Kept storage areas organized, clean and secure to fully protect company assets.

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● Assembled, sealed and loaded packages into correct trucks.

● Labeled packages according to instructions provided on work orders. Checked accuracy of meters against previous data and kept detailed reports of inconsistencies.

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Maintained personal and equipment safety for the week and days in changing weather conditions.

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Repaired non-functioning meters and tested to verify operational status.

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Walmart - Cashier

Yorktown, VA

11/2018 - 05/2019

Wendy's - Team Member

Hampton, Va

03/2018 - 09/2018

Assisted driver with product or package deliveries to residential and commercial locations.

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Prevented damage to packages and products by correctly securing loads.

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● Relayed information about delivery changes and new orders. Used proper safety techniques and gear such as lifting straps to move items off truck.

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● Lifted and carried packages weighing up to 50 pounds.

● Displayed very good communication and customer service skills. Arranged items at destination according to customer requests and instructions.

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Restocked, arranged and organized merchandise in front lanes to drive product sales.

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Processed POS transactions, including checks, cash and credit purchases or refunds.

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● Operated cash register for cash, check and credit card transactions. Reviewed and resolved differences between accounting information and cash drawer.

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Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.

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Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

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Checked prices for customers and processed items sold by scanning barcodes.

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Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.

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Efficiently processed new orders, completing number daily transactions with remarkable accuracy.

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● Assisted customers by answering questions and fulfilling requests. Kept work areas clean, organized and safe to promote efficiency and team safety.

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Worked 3 different stations each to provide optimal coverage and meet production goals.

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Optimized safety and productivity by regularly cleaning and organizing work zones.

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Successfully communicated with all team members to navigate job duties and complete daily tasks.

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