Accounting

S UMMARY OF QUALIFICATIONS

Compassionate and results driven with excellent interpersonal skills and effective interaction among individuals of diverse socioeconomic backgrounds. Administrative talents include vast informational technology and

problem-solving skills, highlighted by a keen attention to detail, and proven ability to multitask a continuum of projects. Seeking an Intern position of which I can interface my education and professional experience.

E DUCATION

TEXAS SOUTHERN UNIVERSITY – Houston, Texas

Master’s in Business Administration – Graduated December 14, 2019

TEXAS SOUTHERN UNIVERSITY – Houston, Texas

Bachelor of Arts in Business Administration in Accounting – Graduated December 2010

HONORS/AWARDS

●Recipient of the Texas Southern University-Jesse H. Jones Silver Scholarship – 2006-2010

●President’s List/Dean’s List – 2006-2009

●Congressionally recognized and awarded for Debate Team Achievements – 2005

P ROFESSIONAL WORK EXPERIENCE

BANK OF NEW YORK MELLON TRUST COMPANY – Houston, TX June 2019 – March 2020

Client Processing Representative

●Provided quality client service and support to internal clients and occasionally external clients on a daily basis, including phone interaction, problem resolution and account transaction processing in a timely manner.

●Under direct supervision, performed routine operational tasks in a product or functional area, processing updates to client accounts or company records and ensuring that data is feeding into the correct system.

●Entered data, keying information from checks, interpreting payee information and transcribing into on-line system.

●Executed all correspondent requisites in a timely and accurate manner.

●Responded to client inquiries, escalating non-standard issues to Team Lead.

KERAVADA INC. – Houston, TX Oct 2017 – April 2019

Executive Assistant of the CEO

●Created marketing strategies to acquire new customers and influence purchases from existing customers.

●Created marketing campaigns in a creative yet analytics-based approach to drive sales.

●Created and monitored social media ads for social proofing and trends on the target market.

●Insured daily marketing budget never exceeded set marketing expenses.

●Replenished Amazon inventory to meet other e-commerce demand markets.

●Planned, organized, and participated in model search events and new employee interviews/orientations.

●Processed employee payroll company- wide as well as tax business transactions in QuickBooks.

●Managed online customer service system and Shopify store account.

●Created multiple employee handbooks and slide show guides to demonstrate company policies and procedures.

TEXAS ATTORNEY GENERAL – Houston, TX August 2016 – March 2017

Financial Specialist CCO II

●Complied with state and federal mandates concerning fiscal management and imposed deadlines.

●Created staffing schedules to enhance collaboration among teams and departments.

●Monitored and answered financial questions regarding allocation and distribution of payments and account reconciliations.

●Facilitated the accurate disbursement of funds in all cases where money was held in suspense.

●Summarized fiscal information for use by courts and attorneys both in this state and other states.

●Used mathematical formulas to determine the correct amount of child support allocation on a varied basis.

NEIGHBORHOOD CENTERS INC – Houston, TX January 2015 – April 2016

T ax Center Manager

●Prepared and reviewed state income taxes for individuals.

●Built new and existing client relationships and demonstrated knowledge of tax law.

●Trained staff and reviewed and evaluated their work.

●Delivered a full range of tax services in compliance with laws and regulations.

●Provided innovative tax planning and reviewed complex income tax returns.

●Applied knowledge to understanding potential tax issues and communicated potential risks to tax policy.

BANK OF NEW YORK MELLON TRUST COMPANY – Houston, TX November 2013 – December 2014

Corporate Trust Administrator

●Executed daily and monthly cash reconciliation of accounts, cash reporting and settlement investments.

●Monitored and review internal operating accounts for receipt/transfer of funds, along with receipt and disbursement of funds.

●Prepared monthly and quarterly reports as it relates to trade tickets, invoices, rate resets, factor spreadsheets, and waterfall workings.

●Researched and reviewed activity database in preparation of responses as needed.

●Administered funds transfers, trade clearance, and compliance monitoring.

●Professionally manage customer inquiries with a strong ethic of care.

KIRBY INLAND MARINE – Houston, Texas June 2012 – December 2012

Accounts Payable Analyst

●Investigated missing, incomplete and inaccurate invoices.

●Created a system for filing, pulling, and categorizing vendor invoices.

●Assisted A/P department, along with other departments with vendor and check inquiries.

●Ensured all documents and document requests followed all regulated compliance standards.

●Resolved vendor payment issues/reconcile vendor statements.

●Assisted in the month end A/P closing of accounts/account analysis reconciliation.

CAPITAL ONE BANK, N. A. – Houston, Texas October 2011 – January 2012

Teller

●Processed customer transactions including deposits, withdrawals, money orders, cashier checks, and check approvals/orders.

●Balanced cash drawer averaging $80,000 daily.

●Met credit card and referral goals along with keeping up with compliance measures.

●Supported and managed group meetings leading to the contribution of sales, service and production goals.

UNITY BANK, N. A. – Houston, Texas January 2009 – August 2009

Teller/Personal Banker

●Balanced daily ledger accounts for 3 branches.

●Balanced vault for shortages and overages.

●Processed numerous business transactions in QuickBooks.

●Provided customers with multiple banking products and services.

●Effectively communicated with customers in person and over the phone.

●Executed account openings and closings operations.

WASHINGTON MUTUAL BANK, N. A. – Houston, Texas January 2008 – January 2009

Teller

●Provided account services to customers by receiving deposits and loan payments, recording night and mail deposits, filled and maintaining ATM cash balances, cashed checks and issued savings withdrawals.

●Met and maintained banking compliance standards.

●Performed services for customers such as ordering bank cards and checks.

●Met credit card and referral goals.

OMNI BANK, N. A. – Houston, Texas January 2007 – August 2008

Teller

●Performed specialized tasks such as preparing cashier’s checks, personal money orders, issuing traveler’s checks and exchanging foreign currency.

●Balanced currency, coin and checks in cash drawers at ends of shifts.

●Meet and maintained banking compliance standards.

●Met credit card and referral goals.

T ECHNICAL SKILLS

IRS Advance Tax Certified, Audit Command Language (ACL), Wall Street Office (WSO), Transaction Account Summary (TAS), Lombardi Process Portal (LPP), Debt Service Queue Management (DSE), Microsoft Excel, QuickBooks, Word, PowerPoint, Publisher, 10 Key by Touch, Excellent written and verbal communication skills and the Ability to work individually or on a team.

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