Manager Customer Service

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Sepideh Khatibi

Seattle, WA *****, 818-***-**** (Cell)

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Career Objective:

Seeking a full-time position where my skills and experience in the Quality Engineering & chemical process industries (CPI) will be fully utilized in meeting the company’s stated mission and goals… Profile:

5 years of global experience in the Chemical Process Industries (CPI) & Quality Engineering with Aerospace Inspector, Polymer pipes and Plastics industries. Excels in quality Assurance and tactical setup. Has extensive hands-on experience with Chemical & plastic Engineering, quality assurance, and customer service. In-depth knowledge about Injection & Extrusion Mfg. and product Quality testing.

Experience

Quality Control Specialist Mechatronic Company Preston, WA, Aug. 2018 – Sep. 2020

● Quality Control of Incoming Receiving Part (IQC)

● Excellent hands-on & working knowledge of CMM Machine & E21 system

● Manage the Customer returns and Nonconformance Goods, MRB, RTV

● Perform FAI inspection & Geometric Dimensions & Tolerances & reports Customer Service Manager & Department Manager Walmart Federal Way, WA Jan. 2017 – Jan. 2018

● Managed the Customer Service with returns, customer inquirers.

● Managed 20 team associates and day to day activates

● Audited ongoing Cashiers (Till)

Quality Control and Laboratory Manager, Rezaghi Co., http://www.lsr.co.ir Tehran, Iran, April 2013 – April 2015 Industrial Tehran Polymer Group, PVC and PE pipe and fitting

● Responsible for testing and checking of the raw/base material, chemical composition & mechanical attributes

● Production Quality control check on the final produced product (In-line and OQC)

● Responsible for Quality reporting and analyzing data, SPC

● Excellent understating and hands-on with Injection and extrusion molding processes and machines Sale & Commercial Coordinator ASAK Petrochemical & Oil Company (2011-2013) Quality Control Employee Noavaran Baspar Co (2010- 2011) Apprenticeship Sabalan Plastic Factory (2009)

EDUCATION

March 2010 BA. Degree in Chemical Industrial Engineering, University of Ghaem, Tehran- Iran March 2008 AA. Degree in Plastic Industrial Engineering University of MehrCam Pars, Tehran - Iran

Workshop and certificate in Principals of Supervision and Controls (Crt. No: AIQ001/AT14) eQual Assurance, Dec. 2015

Certified Hourly Supervisor and Customer Service Manager Walmart Academy, Nov. 2017

Certified course in “Standardization & Auditing of National Standards” Razaghi Co., Dec. 2014

Certified course in “Principle of Monitoring & Control” Razaghi Co., Dec. 2014

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