Manager Sales

RAJESH MISHRA

Vill-Saherua, P.O.Wishwnathganj, Distt-Pratapgarh (UP) India

Contact: 884*******/ 844-***-**** Email: *******.***@*****.***

Seeking Challenging Assignments across the Industry

PROFILE

Dynamic & result oriented professional with 10+ years of extensive experience in managing the entire spectrum of Operations including Collections, Management, Service Excellence, Customer Support, Quality Compliance and Team Management.

Deft in steering operations, analyzing risks and managing delinquencies with dexterity across applying techniques for maximizing results and minimizing credit losses.

Demonstrated capabilities in managing process verticals with strong background in implementing process improvements and quality initiatives for desired performance levels.

Seasoned professional, with planning, execution, monitoring and resource balancing skills and ability to handle multiple functions and activities in high-pressure environments with tight deadlines.

Expertise in maintaining highest level of quality in operations; ensuring adherence to all the quality parameters and procedures as per the stringent norms

Key Competencies

Collection Operations Team Management Accounting Functions Management Customer Relationship Management Marketing Management Cross Functional Coordination

PROFESSIONAL EXPERIENCE

SIS India Limited

Assistant Manager-Sales 14-03-16 to 24-11-16

Dealing in complete range of security and conducting training and mock drill for business development and creating awareness to the clients

Drove business development efforts by implementing products in line with customer expectations and ensure wide distribution of products through effective market penetration, brand promotional activities and programs

Devised new initiatives and converting them into viable projects while tracking market dynamics and draw inputs to realign tactics/strategies to counter competition

Developed network to expand product reach in the market to exploit maximum business potential

Defined and cultivated sources in the market for tapping competition information and devised counter measures based on the same.

Identified potential market segments including new markets and explore business opportunities. Map market trends and design sales plans with inbuilt strengths

Maintained excellent customer relationships through proactive services for Business Development & target achievement

Adept at preparation of periodical reports for monitoring business performance, effective internal communication and timely collections from customers. Enabling information flow and decision making at management level with timely SMP

Ceasefire Industries Limited.

Branch Manager-Sales July 04, 2006 - Mar 12, 2016

May-2018-Till Date

Dealing in complete range of fire safety products and conducting training and mock drill for business development and creating awareness to the clients

Drove business development efforts by implementing products in line with customer expectations and ensure wide distribution of products through effective market penetration, brand promotional activities and programs

Devised new initiatives and converting them into viable projects while tracking market dynamics and draw inputs to realign tactics/strategies to counter competition

Developed network to expand product reach in the market to exploit maximum business potential

Defined and cultivated sources in the market for tapping competition information and devised counter measures based on the same.

Identified potential market segments including new markets and explore business opportunities. Map market trends and design sales plans with inbuilt strengths

Maintained excellent customer relationships through proactive services for Business Development & target achievement

Adept at preparation of periodical reports for monitoring business performance, effective internal communication and timely collections from customers. Enabling information flow and decision making at management level with timely SMP

SBICPSL (Mahima Enterprises) April 2004 to July2006

Supervisor

Deftly managing operations as per SLA within prescribed TAT with a team of 10 Executives and 2 telesales

Accountable for managing applications of sbi cards

Providing assistance and overall man management; also handle dissemination of information and updates

Handling customer escalations and coordinate with other departments to resolve issues

Successfully undertaking Data Analysis, developmental activities & Personality developmental activities

Accountable for Quality calibrations to bridge the variances in Quality

Successfully designing structures and methods to develop quality based and time efficient processes

Accountable for direct customer interactions in order to analyze the gaps in services offered to the customer and analyzing Qualitative developmental aspects of the process

Mentoring new associates while gaining experience of providing complete on the job trainings

Designing and updating procedural manual by putting best practices with examples and modified with regular updates

Preparing and maintaining daily MIS reports to evaluate the performance and efficiency of the process

Measuring the performance of the processes in terms of efficiency and effectiveness matrix and ensuring adherence to SLA

Collecting and collating data and carrying out value added analysis to facilitate strategic planning and conducting quarterly and annual appraisals for the team

EDUCATIONAL & PROFESSIONAL CREDENTIALS

B.A.: 1990

Allahabad University

INTER: 1987

UP Board

HIGH SCHOOL: 1985

UP Board

Date of Birth: 25th April 1971

Linguistic Proficiency: Hindi & English

Hobbies: Playing Cricket and Reading Books

References: Available on Request

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