Administrative Assistant Customer Service
Resume:
Malone Carey
Atlanta, GA 30314
E-mail: *************@*****.***
OBJECTIVE
Obtain a responsible and challenging position within your company that will allow me to learn new technologies and skills while utilizing my previous experiences to improve beyond my abilities currently, and also to build a strong business relationship with the company and clients; and exceed expectations to excel within the company.
QUALIFICATIONS
• Excellent in the production and distribution of correspondence, management of material and maintenance of files.
• Proficiency in executing banking processes, daily transaction reconciliation, sale of bank products and services, customer service, consistent input of recommendations for procedural enhancements and personnel management.
• Ability to communicate effectively both orally and in writing.
• Self-Starter and able to work with minimum supervision.
• Ability to perform duties effectively and accurately, including computer input and operation of 10-key calculator.
• Knowledge and ability to use computerized accounting systems.
• Typing skills of 40 words net per minute and ability to perform proficiently on personal computer with experience in Microsoft Word, Excel, Windows, WordPerfect and Lotus Notes.
• Ability to interact with the general public.
• Ensured all orders were correct and customers were satisfied
• Fixed problems with customer orders
• Found and routed lost orders to their respective departments
• Correct vendor products that were defected or lost to ensure customers received working merchandise or their money returned.
2010 -2015 Notations INC. 539 Jacksonville Road Warminster PA 18974 Account Specialist
• Post charges and adjustments to A/R.
EMPLOYMENT
2015 – 2020 Amazon LLC
563 Merrimac Ave Middletown DE
19709
Lead Problem Solver
• Performs established reconciliation procedures for all Odyssey PCS (CBORD) System transactions on a weekly, monthly, and annual basis.
• Assisting truck drivers to load and unload trucks.
• Prepares reports as required.
• Responsible Stocking Inventory.
• Answering inbound telephone calls.
• Maintains a system of document filing.
• Supervise employees of lesser rank
• Perform other related duties as they may be assigned. 2
2006-2010 Parkside Recovery, 500 Parkside Ave, Philadelphia PA 19131 Recovery Coach
• Provided direct personal care.
• Assisted with meals and baths.
• Supervised New Hires in training.
• Counsel patients and family caregivers, and help with hospital discharge plans, home healthcare services, and any other patient needs.in complexity.
• Counsel addicts as well as family members, and help with recovery plans and coping strategies.
• Work with individuals as well as in a support group setting in clinics, hospitals, treatment centers, or halfway houses.
2003-2006 Philadelphia Housing Authority. 1300 W Lehigh Ave Philadelphia PA 19132
Administrative Assistant
• Responsible for enforcing affirmative action contract compliance reviews pertaining to minority and women-owned business (MBE/WBE) participation in PHA's contracting and procurement procedures, as well as ensuring equal opportunity for business and fair employment practices in the work place based upon HUD regulations and guidelines..
• Assists in implementing, administering and coordinating activities necessary to attain compliance with Section 3 during the procurement process. This position is required to oversee all department operational and administrative functions in the absence of the department Director.
• Assisted in communicating with internal and external clients as directed to support Department focus, as well as prepare all requested reports and correspondence to ensure that the Department Head is updated of case developments.
• Assisted in the maintenance of a file retention/archival plan for systematic retention, protection, retrieval, transfer and disposal of records in accordance with administrative directives and accepted practices.
EDUCATION
1997-2001 George Washington Carver High School of Engineering COMMUNITY INVOLVEMENT
Committed to community service. Extensive volunteer history includes, involvement in public Schools, Habitat for Humanity, children’s homes, and community soup kitchens, work with the Elderly, and quilts for kids.
REFERENCES
Available upon Request
Contact this candidate