Desktop Support Engineer
Resume:
Curriculum Vitae
B. Manikandan
PERUMAL MALAI ADIVARAM,
NARASOTHIPATTI,
SALEM – 636 004, TAMIL NADU
EMAIL ID –adh0t8@r.postjobfree.com
CELL NO. 989-***-****
OBJECTIVE:
To obtain responsible and growth oriented position in Desktop support, which will both utilize and strengthen my skills. I am looking ahead to work in a challenging environment and strive for excellence.
WORK EXPERIENCE
Worked as Customer Support in HCL INFO SYSTEMS LTD from period January 28, 2008 to January 12, 2010.
Worked as System Administrator in NEBULA COMPUTER LTD from January 13, 2010 to July 31, 2010.
Worked as Asst. Network Administrator in NITEO TECHNOLOGIES PVT. LTD. from August 9, 2010 to May 31, 2011.
Worked as Asst .Network Administrator in SAP BPO SERVICES LTD from January 12, 2012 to 18 May 2012.
Worked as Senior System Support Engineer in SUN TV NETWORK LTD from February 4, 2013 to March 29 2019
Working as Business Associate (BA) in CROWN SOLUTION LTD from April 1 2019 to April 30 2020
Previous Employers Details
Name : CROWN SOLUTIONS
Project & Location : TCS (Sony Pictures) & Chennai.
Position : IT Analyst( MAC Support)
From : 01 April 2019 to 30 April 2020
Role and Responsibilities:
Installing, configuring and troubleshooting in MAC OS & Windows Platform.
Dedicated MAC Support for customers from US,UK & APAC regions and Providing Technical remote Support to onsite users.
Troubleshooting macOS, MDM, Jamf Pro issues
Managing Mac devices with Jamf Pro
Knowledge in O365 Conditional Access and Wi-Fi configuration
Deploying policies, profiles and patches to the Mac devices
Configuring and updating Mac staging workflow
Restricting system preference using MDM server
Handling incidents or Service Requests, using the incident management and request fulfillment processes.
Responsible to support a large number of desktops, laptops, printers, and peripherals, along with a wide variety of software’s.
Reduced stress levels of end users by adopting a cooperative attitude and positive approach to every task and assignment.
Strong problem solving skills on MAC
Managing Hardware issues for the global users.
Providing support on Keychain issues,VPN issues and Outlook.
Provide Level I and Level II support for MAC,Windows, Remote Support.
Collaborating with internal teams and Vendors
Acknowledging tickets using Service Now without SLA breach.
Maintained excellent client relations and service based on outstanding communication, technical efficiency and problem-solving skills.
RSA Secure ID token Administration
Hands on experience in tools like Service now
Previous Employers Details:
Employer: SUN TV NETWORK LIMITED
Period: 04 Feb 2013 to 29 March 2019
Designation: Senior System Support Engineer
Role and Responsibilities:
Experience with multi-platform computer Window and IMac systems.
Maintains IMac & Mac book air laptop infrastructure including resolving hardware issue & installing OS and patches updates.
Troubleshoots in IMac OS using command like verbose, recovery mode & nvram reset.
Restricting system preference using MDM server.
Solving keychain issue..
Solving Wi-Fi issue.
Allowing credential user login system.
Troubleshoots window desktop, laptop and network issue.
Resolve problems, providing long-term problem resolution.
Using target mode fire wire & thunder bolt cable transfer backup.
Managing recovery mode administrator password to be reset
Knowledge in O365 Conditional Access and Wi-Fi configuration.
Configuring & troubleshoots outlook 2016 in mac os.
Having good experience of troubleshooting Internet, lan, and wan Problem.
Installation and configuring sap ver. 7.40 to client user. .
Ensure complete customer satisfaction before closure of tickets.
Response to customer queries via mail and phone.
Preparing daily, monthly call reports to manager.
Plan and lead training sessions for new and existing users.
Preparing reports for open & pending calls on daily basis.
Prioritize and escalate issues where required.
Effectively & efficiently handling and scheduling the work assignment duties..
Whats up gold & looking lan used for monitoring network status.
Previous Employers Details:
Employer: SAP BPO SERVICES LTD
Period: 12 January 2012 – 18 May 2012
Designation: Asst. Network Engineer
Role and Responsibilities:
Installing and configuring Windows 2000/NT/ XP /2003.
Experience with Microsoft Exchange and other Messaging Clients.
Installing, Configuring & Troubleshooting network printers.
Installing and Configuring Scanners.
Experience in KASPERSKY Antivirus 6.0 and Symantec Antivirus.
Configuring Outlook Mail in local mail server.
Importing and exporting Mails.
Solving day to day user’s problems.
Troubleshooting of desktop, hardware, Software related problems.
PC Assembling and Installation.
Installation PC’s and Laptops.
WHATSUP gold & Look @ LAN used for monitoring Network.
Previous Employers Details:
Employer: NITEO TECHNOLOGIES LTD
Period: 9 August 2010 – May 2011
Designation: Asst. Network Engineer
Role and Responsibilities:
Installation, configuration and maintenance of Network operating system such as Microsoft Windows2003/2008 environment.*+Installation, configuration, maintenance and administration of Microsoft Client operating such as windows 2000pro, XP, Vista and Windows7.
Design and execute installation and configuration of LAN/WAN as per organizational requirements based on ISO compliance.
Installation and configuration and maintenance of network equipments such as Switches and Routers.
Administer network security though installation & maintenance of antivirus product such as Symantec Corporate Edition 8.x and SOPHOS Enterprise Edition 8.x.
Installation and configuration of patch management through Windows Server Update Service / System Management server.
Previous Employers Details:
Employer: NEBULA COMPUTER LTD
Period: 13 Jan 2010 – 31 July 2010
Designation: System Administrator
Role and Responsibilities:
Installations of OS like window XP, 2000, 2003.
Maintenance and Troubleshooting of Computers and Networks.
Desktop Support, responsible for System backup and restoring it when required, problem analysis and Solving.
Operating System related problems (like system hanging, not able to log into the system, system not booting etc)
Application problems (not able to Install or Use any Software’s like SAP, MS-Office, java).
Configuration of mails using MS Outlook 2003 at the client Machines in secured location.
Scanning and Updating of Norton and Symantec anti-virus software’s in Client Machines.
Performed physical set up of desktop hardware and software.
Network related problems (like system is not in network, not able to access other machines and printers or other
devices) and Troubleshooting NIC, LAN Connections, Hub, Switches.
System monitoring and general desktop support of all computer users.
Installing and configuring network Printers.
Previous Employers Details
Employer : HCL INFO SYSTEMS LTD
Period : 28 Jan 2008 to 12 Jan 2010
Designation : Customer support Engineer
Roles and Responsibilities:
Operating System (Win 2000, XP and 98) Installations and Maintenance in Windows Environment.
OS Installation & Assembling Hardware.
Installation of Windows XP 2000 Professional, XP Professional.
Trouble shooting desktop systems.
Installing and Maintaining Local Area Networks and Printers.
Independently tasks related to technical support & management.
Giving Technical support to customers calls.
Maintain the AMC customers to retain.
Satisfy customers with their expectation.
ACADEMIC QUALIFICATION:
S.NO
Qualification
Institution
Year course completed
1.
Diploma in Electrical and Electronics Engineering
MARUTI POLYTECHNIC, ATTUR SALEM DIST.
2004
2.
B.E. in Electrical and Electronics Engineering
MOOKAMBIGAI COLLEGE OF ENGG. TRICHY.
2007
PERSONAL DETAILS
Name : B. MANIKANDAN
Father’s Name : M. BALASUBRAMANIAM
Date of Birth : 19 May 1981
Languages Known : English, Tamil, and Telugu
Passport No : J9471115
DECLARATION:
I hereby declare that above mentioned details are true and correct to the best of my knowledge.
Yours Faithfully,
Place : MANIKANDAN.B
Date :
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